FileWave
About FileWave
FileWave lets businesses manage their application deployment, network settings, profiles, passwords, password resets, email configuration, and more, and block explicit content on multiple social-media platforms including YouTube, iMessage, AirPlay, and the iBook Store. It provides detailed inventory reports regarding all device information such as MDM (mobile device management) enrollment data, installed applications, IP addresses, device names, OS versions, and much more.
FileWave is compatible with apps, devices, and configurations of Mac, Windows, Chrome and mobile phones. The software is designed to integrate with the underlying mobile management infrastructure and work alongside existing directory services. FileWave automatically connects a new device to its respective group once it is enrolled in the software’s server.
FileWave is suitable for organizations that need management solutions for Bring Your Own Technology (BYOT) or ability to import VPP (Volume Purchase Plan) code spreadsheets. The console allows IT managers to control their devices without deploying extra human resources. The managed distribution module enables administrators to assign or revoke apps on selective devices remotely, and FileWave admins can generate personalized settings with the help of the parameterized profiles module.
Key benefits of FileWave
• FileWave is designed to aid small, medium, and large enterprises in managing multiple devices and users by connecting them on a single server and providing detailed inventory information to the admin.
• The software imports VPP (Volume Purchase Plan) code spreadsheets to purchase and dispense applications in bulk with the help of a unified admin panel.
• FileWave simplifies unified endpoint management with the help of standardized workflows based on Filesets, Smart Groups, and reporting engines to enable cross-training of IT teams and managing of multiple systems.
• FileWave offers a self-service kiosk, with which the admin can make certain applications, documents, and other resources available to team members. End users can install pre-approved applications without the need of admin rights or passwords.
• FileWave updates and patches macOS and Windows operating systems as well as third party applications.
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- Industry: Media Production
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A new way of our “deployment-thinking”! And still a great choice...
Reviewed on 16/01/2019
Our impressions on FileWave: Sureley it is all about technology. But we are only a small team of 5...
Our impressions on FileWave: Sureley it is all about technology. But we are only a small team of 5 admins for all our apple clients. So we need a strong partner with an outstanding support. This includes various in-house and almost worldwide (even if only sporadically) departments with several demands on software, settings and needs. Before the decision to FileWave, various adjustments were only possible to a limited extent and with considerable effort. It already started with an elaborate process to create, test, re-adapt, and distribute packages to the right places. Without a meaningful booster process in a DMZ this was hardly possible. We can now finally rethink - filesets replace the time-consuming use of packages in almost allplaces. And this in a mostly simple but always complex way to expand. Includes all software, preferences, setting, access permissions and pre-post-whatever scripts. Thus complex installations can be summarized wonderful simply and still be arranged in individually. This was one of the outstanding features of Filewave, as it saves us a lot of time and takes our thinking about the distribution of needs of all kinds to a new level. Second: With the booster technology, we now have access to all our employees, no matter where, at what time or in what network. The Internet is all it takes for our IT to act. For changes and updates of security settings and innovations of our production software, this procedure is unremitting and gives us an time advance
Pros
Self-service and kiosk - in the future we will increasingly focus on supporting the end users in their independence. With a well-structured self-service and an IT-supported kiosk, end users should have more control. DEP - the integrated DEP Manager will support us in the introduction of DEP with new and"old" devices and will facilitate the initial inclusion of new hardware in our client management. FileVault Key Management - We are already using Institutional Recovery Keys, but want touse the personal key solution in FileWave in the future. License Management - For administrative overviews of compliance reports, we will useFileWave in the future. This gives our administrators a quick overview of the licenserequirements. with our external procurement solution including various release processes, license softwareshould be automatically made available to authorized persons in addition to the previousmostly free software. MDM - In addition to the daily challenge of smaller requirements, we will continue to expandthe DEP integration with FileWave and guarantee a smooth integration of the iOS devices. Network - Exchange with other IT colleagues from other companies to get to know manyother possibilities. In many cases the problems are comparable, the solution does not always have to be reinvented.
Cons
I am just worried about the fact, that it took us such a long time for choosing this product.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Filewave, the technicians tool
Reviewed on 12/01/2022
We have had a great experience, I would definitely recommend
We have had a great experience, I would definitely recommend
Pros
there's not some overly built GUI with flashy colors, but i've found nost anything I want to do MDM wise, you can make it happen, and usually there are several ways you can make it happen depending on what you need. I love the customization. I built my device hierarchy from nothing and have been able to confugre how I want to see things, add custom fields, multiple locations, etc etc.
Cons
While having that customization is great I do feel as though custom reports are not as readily available as i'm used to, I would like to be able to export device info on spreadsheets when needed and i've had trouble generating specific reports for certain rollouts when needed.
Reasons for Choosing FileWave
cost issuesSwitched From
Cisco MerakiReasons for Switching to FileWave
seemed to cover all the bases as far as our needs and the cost per device.- Industry: Design
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
A buggy and directionless mess
Reviewed on 09/05/2022
We purchased FileWave because we needed a cross-platform endpoint management solution for our...
We purchased FileWave because we needed a cross-platform endpoint management solution for our environment, and it was less expensive than other options at the time. Plus, we were forced to look for a new solution after our former one, "Absolute Manage" was discontinued, and several engineers for that product reportedly ended up working with FileWave.
After basic deployment was finished and we began shutting down our Absolute Manage services, the issues started adding up. Basic client information missing, inability to customize display, issues with duplicated clients, issues with MDM enrollment &/or profile installation for new devices...the list of issues over the years is longer than I can even summon in my head.
We've begrudgingly been able to customize the product over the years to do the basic things you might want from an endpoint management software, but the number of outstanding issues is still significant. Support sessions frequently involve rescheduling at the last minute or joining a session only to sit for 10-15 minutes with nothing happening, or watching a support technician flounder around in the CLI, checking in with their team to figure out how to run commands...
Basic things will occasionally break or get replaced with options purchased from other vendors (such as the remote session 'Observe' function being replaced with TeamViewer, which requires more money if you want to license more than the 2 users granted to each FileWave deployment).
Pros
Cross-platform (Windows, macOS, iOS, tvOS)
Cons
BUGS, ENDLESS BUGS, with no 'Known issues' documents published
Very little is ready "out of the box" - prepare to build all automation/commonly-used information items yourself
Support is SLOW and lackluster at best
Product development is slow and generally problematic with each release
Alternatives Considered
Jamf ProReasons for Choosing FileWave
Product discontinuedReasons for Switching to FileWave
Cross-platform capabilities, cost- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Must Have for a hybrid environment
Reviewed on 08/07/2020
Overall the experience with FileWave and their staff have been a good experience. Their solutions...
Overall the experience with FileWave and their staff have been a good experience. Their solutions engineers and professional services team have went above and beyond to help us get to where we need to be for device management.
Pros
Being able to manage Windows, macOS, and iOS devices with one tool was a must. Being able to enroll machines with Apple's DEP into FileWave and enroll Windows machines with Group Policy made it a very easy deployment. It was instrumental in helping us achieve a fully remote-work environment to be able to deploy software, and gather device information from their Custom Field features.
Cons
Having a cloud based administrative portal would be a huge plus. There is some scripting knowledge that is needed in order to accomplish the things you want to do with Windows machines, as there is no native "profile manager" or GPO-like menu like for macOS.
Alternatives Considered
Jamf ProReasons for Switching to FileWave
We chose FileWave because it can manage both operating systems used in our environment and the cost was very comparable to either vendor.- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FileWave Endpoint Management
Reviewed on 24/09/2019
FileWave has saved so much time with distributing software, updates and managing our iPads.
FileWave has saved so much time with distributing software, updates and managing our iPads.
Pros
The software is easy to use, it works quickly. Years ago we had to re-image computers to distribute updates. With FileWave, you just create the file set and update the model, off it goes to all of the client devices. It is a top quality MDM and makes managing iPads a breeze. Another nice feature is device location. Once enrolled a device sends a location. It makes locating lost devices easier.
Cons
Honestly, I can't think of anything at the moment. This product has made life so much easier in our department.
Alternatives Considered
Mosyle BusinessReasons for Switching to FileWave
Recommendations from other school districts convinced us FileWave was the best product for our needs.FileWave FAQs
Below are some frequently asked questions for FileWave.Q. What type of pricing plans does FileWave offer?
FileWave offers the following pricing plans:
- Starting from: US$40.00/year
- Pricing model: Subscription
- Free Trial: Available
Contact FileWave for pricing information.
Q. Who are the typical users of FileWave?
FileWave has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does FileWave support?
FileWave supports the following languages:
English, French, German, Spanish
Q. Does FileWave support mobile devices?
FileWave supports the following devices:
Q. What other apps does FileWave integrate with?
FileWave integrates with the following applications:
ServiceNow
Q. What level of support does FileWave offer?
FileWave offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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