GoFrugal

It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.

My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true.

The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid.

The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable.

The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders.

Do research yourself or ask for trial and use it well before making an opinion.

Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.