FullStory
Everything you need to know about your digital experience.
4.6 /5 (56 reviews) Write a Review!FullStory Overview
What is FullStory?
FullStory is a digital intelligence platform that helps industry leading eCommerce and SaaS Companies understand and improve their digital experiences. By leveraging FullStory’s analytics, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools, customers are able to reduce user struggle, and capture more revenue.
FullStory Overview
Pricing
FullStory Features
Media

FullStory Reviews for UK Users
FullStory Reviews for UK Users
Fullstory ushers in a new era of live data analytics
The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.
State of the art product, but poor customer service and retention, unjustified price increase
Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.
Tracking the user session of your web product, to further analyse on the data collected
FullStory has been a great tool that helps in collecting the user session data on our web product, it has been a great experience with the tool
Can't Imagine Not Having It
One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend.
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Fullstory ushers in a new era of live data analytics
Pros
The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.
Cons
There's not really anything I can knock this product for. It's exceptional.
State of the art product, but poor customer service and retention, unjustified price increase
Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.
Pros
It was very easy to use, and very useful to debug issues, and trace or track usage abuse.
Cons
Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.
First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.
Tracking the user session of your web product, to further analyse on the data collected
FullStory has been a great tool that helps in collecting the user session data on our web product, it has been a great experience with the tool
Pros
Fullstory tracks the user sessions and useful datas such as time duration place of use and many useful infos, these data that it collects can be customised , they have a clear documentations which helps in setting up and integration, fullstory has server that holds these datas and offers some analysis on them , and they also have some use-full api's from integration , such as data extraction and data retrieval
Cons
it could have offered more analytical front and custom analyses scope like tableau, and the data storage is for a short period i think 12 months, if you have to retain the data then you have to extract it and store it in some place else

Too pricey for the features and functionality it supports
Pros
Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.
Cons
For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.
Can't Imagine Not Having It
One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend.
Pros
Once my company got FullStory, I couldn't imagine a world without it. How can you *really* tell what your customers are doing? Reviewing at a list of events is just not adequate, and FullStory solves this problem. It's extremely intuitive and flexible. You can change the speed, skip inactivity, leave comments inside the videos, and much more. Plus, they have integration with a variety of analytical platforms, like Heap.
Cons
Occasionally, the reconstructed videos of user behavior are misleading. One serious issue is the inability to see iframes, but there's probably nothing anyone can do about that. I've also noticed that dropdowns don't always appear as they should. This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.
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FullStory Pricing
FullStory Pricing
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FullStory Features
FullStory Features
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Categories
Categories
Additional information for FullStory
Additional information for FullStory
Key features of FullStory
- Customer Segmentation
- Dashboard
- Historical Trending
- Monitoring
- Trend Analysis
Benefits
- Illuminate hidden causes of lost revenue. Poor user experiences are impacting your company’s bottom line in ways you might not even realize. FullStory automatically discovers, analyzes, and ranks these opportunities so your teams can confidently focus on the improvements that will yield the greatest benefits.
- Craft an ideal experience with cutting-edge methods.
-Get the big picture while protecting user privacy. While FullStory collects an unprecedented amount of experience data, we do it while holding end-user privacy preeminent. We’ve taken the time to design and implement privacy into every aspect of our platform so you can use FullStory responsibly, knowing your users’ trust is well-placed.
- Empower your team with ground-truth data.
FullStory FAQs
FullStory FAQs
Below are some frequently asked questions for FullStory.
Q. What type of pricing plans does FullStory offer?
FullStory offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. What are the main features of FullStory?
FullStory offers the following features:
- Customer Segmentation
- Dashboard
- Historical Trending
- Monitoring
- Trend Analysis
Q. Who are the typical users of FullStory?
FullStory has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does FullStory support?
FullStory supports the following languages:
English
Q. What type of pricing plans does FullStory offer?
FullStory has the following pricing plans:
Subscription
Q. Does FullStory support mobile devices?
We do not have any information about what devices FullStory supports
Q. What other apps does FullStory integrate with?
FullStory integrates with the following applications:
BigCommerce, Help Scout, Lou, Mixpanel, SITE123, Salesforce Sales Cloud, Shopify, UserVoice, Wordpress, Zendesk
Q. What level of support does FullStory offer?
FullStory offers the following support options:
Online Support, Knowledge Base, FAQs
The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.