--- description: Learn how ServiceWorks can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ServiceWorks. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceWorks Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Electrical Contractor Software](/directory/1005/electrical-contractor/software) > [ServiceWorks](/software/116699/serviceworks) # ServiceWorks Canonical: https://www.getapp.co.uk/software/116699/serviceworks Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/116699/serviceworks?page=2) > ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting, inventory management, point of sale (POS), and more. The software is designed to end-to-end business management for service, and delivery companies. > > Verdict: Rated **3.6/5** by 115 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceWorks ServiceWorks helps field service businesses simplify operations, reduce manual work, improve visibility, and deliver a better customer experience by bringing critical workflows together in one platform. One of the biggest benefits is operational efficiency. ServiceWorks connects scheduling, dispatch, job management, inventory, purchasing, customer communication, invoicing, payments, and reporting so teams can reduce repetitive work and avoid relying on disconnected systems. ServiceWorks improves scheduling and technician productivity through visual dispatching, technician availability, service areas, skills, capacity, and workload management. Dispatchers can assign the right technician to the right job, quickly adjust schedules, and reduce back-and-forth between the office and field. Integrated parts and purchasing workflows are another major benefit. ServiceWorks connects jobs directly with inventory and purchase orders, helping businesses reduce delays and improve parts visibility. Orders can be placed with integrated distributors such as Marcone, Encompass, Reliable Parts, and Sundberg without leaving the ServiceWorks platform. When parts are ordered, jobs can automatically move to Waiting on Parts. Once required parts are received, jobs can automatically move to Ready to Be Rescheduled. This reduces manual status updates, prevents jobs from being overlooked, and helps teams manage outstanding service calls more efficiently. Customers can also be notified when parts arrive, helping speed up return scheduling. ServiceWorks provides better inventory control across warehouses, trucks, and multiple locations. Businesses can track parts, transfers, receiving, returns, purchase orders, cycle counts, and barcode activity. Better inventory visibility helps reduce lost parts, duplicate purchasing, stock issues, and unnecessary technician trips. For appliance repair and warranty service businesses, ServiceWorks enables COD and warranty work to be managed within the same system. Integrations with industry platforms such as ServiceBench and ServicePower help reduce duplicate data entry and support efficient warranty workflows. The mobile experience helps technicians stay productive in the field. Technicians can access schedules, customer history, equipment information, service notes, parts, forms, photos, estimates, invoices, signatures, and payments from their mobile devices. Online and offline capabilities help teams continue working when connectivity is limited. ServiceWorks also improves the customer experience through automated reminders, SMS communication, customer portals, digital estimates, invoices, payment options, and status updates. Better communication can reduce missed appointments, unnecessary calls, and customer uncertainty. Integrated invoicing and payment capabilities help businesses shorten the path from completed work to collected revenue. Payments can be recorded against jobs and invoices in the office or in the field, giving teams better visibility into receivables and financial performance. Managers gain greater operational visibility through reports, dashboards, and analytics covering technician productivity, job status, inventory, parts usage, receivables, commissions, service performance, and other key metrics. By combining field service management, CRM, scheduling, dispatch, inventory, purchasing, warranty, payments, mobile operations, reporting, and automation, ServiceWorks gives growing service businesses a scalable operational foundation. The result is less administrative work, fewer disconnected processes, better visibility, faster service workflows, improved technician efficiency, stronger customer communication, and greater control as the business grows. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 115 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Service Works - **Location**: Chesterfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$948.00 - **Pricing model**: Per User - **Pricing Details**: Build your own package based on features you select. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI Image-to-Text - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Address Book - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Tracking - Attendance Management - Attendance Tracking - Audit Management - Audit Trail ## Integrations (18 total) - Dispatch - Google Calendar - Google Maps - NMI Payments - QUO - QuickBooks Online - QuickBooks Online Advanced - Quo - ServiceBench - ServicePower - Shopify - Square Payments - Stripe - Twilio - Warranty Management Solution ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electrical Contractor Software](https://www.getapp.co.uk/directory/1005/electrical-contractor/software) ## Related Categories - [Electrical Contractor Software](https://www.getapp.co.uk/directory/1005/electrical-contractor/software) - [Arborist Software](https://www.getapp.co.uk/directory/1423/arborist/software) - [Food Service Distribution Software](https://www.getapp.co.uk/directory/191/food-service-distribution/software) - [Field Service Management Software](https://www.getapp.co.uk/directory/255/field-service-management/software) - [Cleaning Company Software](https://www.getapp.co.uk/directory/887/maid-service/software) ## Alternatives 1. 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Invoice sent daily to customers, need better customization limits and or time frame. > > Satisfactory, could better options as explained above but a decent program. ----- ### "ASAP Appliance" — 5.0/5 > **Krystle** | *28 April 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Its VERY detailed oriented, I feel once we understand the system it will be easy > > **Cons**: No day and time stamped note per customer per appliance. I highly recommend\!\!\!\!\! > > Our rep \[sensitive content hidden\] is amazing at showing us how to work the new system and answering questions\! ----- ### "ServiceWorks works for us" — 5.0/5 > **Matt** | *18 March 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Love the fact that it is both PC and mobile friendly > > **Cons**: Wish there was a little more customization > > Overall we have been VERY happy with ServiceWorks ----- ### "Service Works" — 4.0/5 > **Aubree** | *13 May 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: We really like being able to invoice and schedule from the same program > > **Cons**: Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers > > We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time. ----- ### "Highly recommend ServiceWorks" — 4.0/5 > **Marion** | *7 May 2024* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI. > > **Cons**: The integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal > > When we started with ServiceWorks in 2020, they met our needs and helped us get on track and stay there. Over the years, as our company has grown and evolved, ServiceWorks has been right there with us growning, changing and keeping up with our CRM needs. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/116699/serviceworks?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/116699/serviceworks) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data