ServiceWorks

All In One. Effortless. Accessible. Cloud Based Solution

4.6 /5 (11 reviews) Write a Review!

ServiceWorks Overview

What is ServiceWorks?

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order

ServiceWorks Overview

Pricing

Starting from
US$19.99/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html


ServiceWorks Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

563080
563081
563718
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415834
588349
ServiceWorks video ServiceWorks video ServiceWorks screenshot: CRM ServiceWorks screenshot: Jobs in mobile app and view techs from admin ServiceWorks screenshot: Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app. ServiceWorks screenshot: Schedule and Dispatch from anywhere - from the office or on the field ServiceWorks screenshot: Vehicle locations and routes are displayed on the map ServiceWorks screenshot: Yearlong view of all your work

ServiceWorks Reviews for UK Users

ServiceWorks Reviews for UK Users

Overall rating
4.6
/
5
Excellent
10

Very good
0

Average
0

Poor
0

Terrible
1

Value for Money
4.5
Features
4.5
Ease of Use
4.5
Customer Support
4.6
91% recommended this app
Robert W.

End of the search

My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.


Gregory S.

Upgrade your service department's offerings

Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.


Jesse S.

USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY

HORRIBLE


William G.

5 star out 5 star review

I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender


Heidi G.

Great Experience So Far!

So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. [SENSITIVE CONTENT HIDDEN] has been incredible responsive to all our input and our requested to system changes;
based on our experience thus far we expect great things in the future.


Robert W.
Industry: Construction
Company size: Self Employed

End of the search

Used Daily for 1-5 months
Reviewed on 09/07/2020
Review Source: Capterra

My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.

Pros

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Cons

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Gregory S.
Industry: Real Estate
Company size: Self Employed

Upgrade your service department's offerings

Used Daily for 2+ years
Reviewed on 10/03/2020
Review Source: Capterra

Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.

Pros

The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.

Cons

ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Jesse S.
Industry: Wine & Spirits
Company size: 2-10 Employees

USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY

Used Daily for 1-5 months
Reviewed on 22/07/2020
Review Source: Capterra

HORRIBLE

Pros

IT HAS HOPE OF BEING GREAT IF IT WOULD ONLY WORK LIKE IT SHOULD

Cons

CONSTANTLY CRASHING, TECHS IN THE FIELD WITH ANDROID DEVICES HAVE NOT SUCCESSFULLY FUNCTIONED SINCE DAY 1, POOR COMMUNICATION FROM SUPPORT, NO RESOLUTION FROM SUPPORT ON THE SEVERAL ISSUES WE HAVE WITH THE APP FUNCTION.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

William G.
Industry: Consumer Electronics
Company size: Self Employed

5 star out 5 star review

Used Daily for 1-5 months
Reviewed on 19/06/2020
Review Source: Capterra

I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender

Pros

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor

Cons

the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Heidi G.
Industry: Consumer Services
Company size: 13-50 Employees

Great Experience So Far!

Used Daily for Free Trial
Reviewed on 02/05/2019
Review Source: Capterra

So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. [SENSITIVE CONTENT HIDDEN] has been incredible responsive to all our input and our requested to system changes;
based on our experience thus far we expect great things in the future.

Pros

3 Things:
1) When issues arise I am able to obtain help within a short amount of time.
2) The program is VERY user friendly.
3)Compared to the previous software, this program is much easier to navigate.

Cons

Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected.

Response from Service Works

We are happy to provide you continued support to help you run your business. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.2/10
Based on 11 user ratings
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ServiceWorks Pricing

ServiceWorks Pricing

Starting from
US$19.99/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html

14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html

Value for Money
4.5/5
Based on 11 user ratings
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ServiceWorks Features

ServiceWorks Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 11 user ratings
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Categories

Additional information for ServiceWorks

Additional information for ServiceWorks

Key features of ServiceWorks

  • Accounting Integration
  • Billing & Invoicing
  • Client Management
  • Contact Database
  • Contract Management
  • Custom Forms
  • Dispatch Management
  • Employee Management
  • Equipment Tracking
  • Inventory Management
  • Job Management
  • Mobile Access
  • Order Management
  • Routing
  • Traceability
  • Vendor Management
  • Warehouse Management
  • Work Order Management

Benefits

• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.

• The drag-and-drop calendar allows users to easily schedule and reassign jobs.

• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.

• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.

• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.

ServiceWorks FAQs

ServiceWorks FAQs

Below are some frequently asked questions for ServiceWorks.

Q. What type of pricing plans does ServiceWorks offer?

ServiceWorks offers the following pricing plans:

Starting from: US$19.99/month

Pricing model: Subscription

Free Trial: Available

14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html

Q. What are the main features of ServiceWorks?

ServiceWorks offers the following features:

  • Accounting Integration
  • Billing & Invoicing
  • Client Management
  • Contact Database
  • Contract Management
  • Custom Forms
  • Dispatch Management
  • Employee Management
  • Equipment Tracking
  • Inventory Management
  • Job Management
  • Mobile Access
  • Order Management
  • Routing
  • Traceability
  • Vendor Management
  • Warehouse Management
  • Work Order Management

Q. Who are the typical users of ServiceWorks?

ServiceWorks has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does ServiceWorks support?

ServiceWorks supports the following languages:

English

Q. What type of pricing plans does ServiceWorks offer?

ServiceWorks has the following pricing plans:

Subscription

Q. Does ServiceWorks support mobile devices?

ServiceWorks supports the following devices:

Android, iPhone, iPad

Q. What other apps does ServiceWorks integrate with?

ServiceWorks integrates with the following applications:

Authorize.net, Google Calendar, QuickBooks, QuickBooks Online, Shopify, Square Payments, Zapier

Q. What level of support does ServiceWorks offer?

ServiceWorks offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials