--- description: Learn how HelpDesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for HelpDesk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.co.uk/software/116767/helpdesk Page: 1 / 8\ Next: [Next page](https://www.getapp.co.uk/software/116767/helpdesk?page=2) > HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpDesk • Convert messages into tickets and declutter your inbox. • Assign tickets to specific teams or team members within your organization and manage your workflow smoothly. • Use tagging for organizing your tickets into groups. • Change and track the status of a ticket. • Find the right context of every message using the archives. • Maximize your data security with data enryption (256bit SSL protocol). ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Assignment Management - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM - CSAT Survey Structure - Call Centre Management - Canned Responses - Case Management - Chat/Messaging ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software) - [Issue Tracking Software](https://www.getapp.co.uk/directory/580/issue-tracking/software) - [Complaint Management Software](https://www.getapp.co.uk/directory/841/complaint-management/software) - [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.co.uk/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 January 2021* | Design | Recommendation rating: 10.0/10 > > **Pros**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Cons**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Very happy with Helpdesk" — 5.0/5 > **Nick** | *9 January 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Ease of use in UI, features with workflows that make automation simple. Customization to brand it to our product. > > **Cons**: No problems currently, they have added a lot of our requests. > > We came from using Netsuite which was a nightmare. We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. We have not been disappointed at all. ----- ### "Help improve Helpdesk" — 3.0/5 > **Neal** | *21 March 2025* | Mechanical or Industrial Engineering | Recommendation rating: 2.0/10 > > **Pros**: filters to sort tickets, saving a custom filter, some expanded functionality > > **Cons**: New ticket does not send email to Assigned agent. Long subject default text (Ticket from chat \#$%^^\&\*^\#%) - no kidding, where else to tickets come from? Your ticket number means nothing to me. I want an easy way to send a transcript to an email, and to include more than 1 email address. Tags are not sorted the same as in chat. Helpdesk icon located near bottom left in Chat window- menu, and usually hidden. If someone assigned has not answered ticket, it there a Check mark in their Helpdesk icon? Can we give (open, pending) a Nudge after a week? > > Many differences, but not many improvements from old ticketing. ----- ### "Clean program" — 4.0/5 > **Anna** | *17 January 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: This product was pretty easy for everyone to use. It was also easy and quick to set up. It worked well for our team to communicate. > > **Cons**: The con was that to add on additional features it cost. Some upper management that wanted to track things said it failed in that department. > > Overall, on the consumer side we liked it for easy of use, screen was not cluttered and easy for everyone to set up. ----- ### "Overall very convenient" — 5.0/5 > **Tim** | *11 March 2025* | Computer Hardware | Recommendation rating: 8.0/10 > > **Pros**: Keeps things organized and tidy. The big benefit is the read receipts as confirming delivery of responses. The other features like canned responses for common issues and automated tasks based on pending tickets is very useful. > > **Cons**: Sometimes the replies from a customer includes the entire reply chain instead of just the most recent reply, but that's it. > > Overall it's been very helpful in managing tickets. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.co.uk/software/116767/helpdesk?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/116767/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data