About Qminder

Queue management for data-driven business success helps:

- Deliver an excellent customer experience
- Reduce wait time
- Increase business profitability
- Monitor service locations in real time
- Provide data for business decisions.

Qminder is trusted by industry leaders, such as Lyft, Uber, Taxify, Apple premium resellers, AT&T, Verizon, Johns Hopkins, and many more. Over 500 locations have served 36,000,000+ people with the help of Qminder.
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Key benefits of Qminder

• Qminder helps businesses enhance the customer experience by reducing perceived times, matching customers with appropriate employees, and keeping customers informed about the queue status.

• The platform helps government sectors by managing the queues during permit applications, license collection, consultations and document renewal through visitor sign-in and virtual queue.

• Qminder comes with tools to gather feedback and data, enabling businesses to increase staff performance by identifying key areas of focus, balancing workload, and handling employee productivity.

• The solution provides data insights that help users discover idle, service and wait times to evaluate customer experience strategy.

• API integration lets users connect systems to other databases and third-party applications to help them expand business insights.


Images

Qminder Software - Creating a new ticket by API integration with the webhook notification
Qminder Software - Mobile user interface that lets users access visitor volumes, employee performance, history logs and more
Qminder Software - The solution enables users to gather student data and evaluate performance statistics to manage service levels and operating costs.
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Qminder video
Qminder Software - Creating a new ticket by API integration with the webhook notification
Qminder Software - Mobile user interface that lets users access visitor volumes, employee performance, history logs and more
Qminder Software - The solution enables users to gather student data and evaluate performance statistics to manage service levels and operating costs.

Not sure about Qminder? Compare with a popular alternative

Qminder

4.8 (86)
VS.
Most reviewed

Starting Price

US$389.00
month
US$25.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

39
201

Integrations

10
9

Ease of Use

4.9 (86)
4.3 (388)

Value for Money

4.8 (86)
4.4 (388)

Customer Service

4.7 (86)
4.5 (388)
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Reviews

Overall rating

4.8 /5
(86)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.9/5
Customer Support
4.7/5

Already have Qminder?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 86
Kim
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Great Queue & Waiting Line Management System!

Reviewed on 23/12/2022

Pros

This software is beautifully designed and super-easy to use. It has a ton of features and allows customization for the user needs of your organization. The company is very responsive to user problems and issues that arise on a daily basis, and their development team is amazing when it comes to updating the platform's look and functionality.

Cons

I've previously worked as a software trainer and beta-tester and feel like I have very high standards for any software I use and I can honestly say that this platform is exceptional and has allowed our company to better serve the thousands of students we work with each year!

Gary
Overall rating
  • Industry: Higher Education
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QMinder at the Kit Store

Reviewed on 14/03/2019

Since we started using QMinder we have seen an improvement in the interaction and usage of our...

Since we started using QMinder we have seen an improvement in the interaction and usage of our department. Confused staff and students are a thing of the past with everyone aware of how to approach the queue that builds up at our department on a daily basis.

Pros

QMinder allows my department to ensure students are able to have peace of mind that they're in a real queue and will be dealt with by a staff member promptly. Having images of the staff members also means the students know who to approach at the department.

The stats function allow us to review our staff rota and identify any pinch points in our service to ensure we're delivering a well staffed service.

Cons

I would like to see more options for opening and closing times, currently, due to our working hours, when we close QMinder, some students believe us to be closed for the entire day, even if we're just breaking for lunch.

The ability to personalise and edit the messages displayed on the TV screen would be a huge assistance to my department too.

Linda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

product review

Reviewed on 04/04/2022

it has helped with our patient flow and quickness of serving our patients

it has helped with our patient flow and quickness of serving our patients

Pros

this product was easy to learn and is easy for our patient to learn

Cons

it sometimes has glitz in it to where it doesn't work properly

Mackenzie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Competitive and customizable queue software

Reviewed on 16/12/2022

We are able to navigate the line in adoptions with ease, differentiating patrons from walk ins...

We are able to navigate the line in adoptions with ease, differentiating patrons from walk ins compared to appointments. It also allows an easy way to separate patrons based off of the animal they are interested in - dogs, cats, or rodents.

Pros

The desks, lines, clerks, customizable fields, and reporting that is involved is very user friendly from both the management and customer sides

Cons

Glitches occur on the TV display, as well as the iPads themselves. There is great customer service that has been very helpful in these cases

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Qminder experience

Reviewed on 28/03/2019

This is the second time I use it for different businesses as administrator and every time I find...

This is the second time I use it for different businesses as administrator and every time I find something extra to do.

Pros

Is a tool really really easy to use and you can make multiple service lines according to the business needs.

Cons

The option to link the app to google sheets is not as easy as it seems, I think it'd be better if you add the option to download the reports either google sheets or excel.

Showing 5 reviews of 86 Read all reviews

Qminder FAQs

Below are some frequently asked questions for Qminder.

Qminder offers the following pricing plans:

  • Starting from: US$389.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starter: $429.00 per month - 15 users Business: $659 per month - 30 users Enterprise: Custom pricing

Qminder has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Qminder supports the following languages:

English

Qminder supports the following devices:

iPhone (Mobile), iPad (Mobile)

Qminder integrates with the following applications:

Acuity Scheduling, Gmail, HipChat, Okta, OneLogin, Pipedrive, Slack, SurveyMonkey, Typeform, Zapier

Qminder offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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