Dameware
About Dameware
Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.
Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.
Key benefits of Dameware
• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.
• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.
• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.
• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.
• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.
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Reviews
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- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to deploy, setup and use.
Reviewed on 15/04/2018
Great product. Using it for multiple sites for IT support.
Great product. Using it for multiple sites for IT support.
Pros
Connect to PC's on your network and resolve issues remotely fast, with ease and quality.
Safe. Great product for assisting end users.
The unlimited license of the agent to install.
Cons
Needs to open specific port to allow the agent to deploy without problems... (mini remote).
In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.
Single Sign-on capabilities are limited.
- Industry: Computer & Network Security
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Remote Desktop
Reviewed on 27/11/2018
For us it is the best solution as we use it daily for the local Remote Desktop support.
Quick...
For us it is the best solution as we use it daily for the local Remote Desktop support.
Quick connexion.
Pros
Well our technicians use this solution for Remote Desktop support, easy to use, uses VNC modules for the remote, as when we need to replace a computer we can have all the informations about computer and all software installed, can use terminal remote or visual remote.
Cons
Eat to set up the agent and. To integrate it with the machines deployment.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Used Dameware for remote support of 70+ machines
Reviewed on 04/05/2018
good price allowing for remote user access
good price allowing for remote user access
Pros
Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.
The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.
It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.
Cons
The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.
- Industry: Industrial Automation
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple, Works great and a great price.
Reviewed on 20/07/2018
Easily able to help out people by jumping into their computer.
Easily able to help out people by jumping into their computer.
Pros
It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.
Cons
I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We find this very handy for our internal support.
Reviewed on 12/09/2018
We use this daily to support hundreds of company PC's, extremely reliable and useful.
We use this daily to support hundreds of company PC's, extremely reliable and useful.
Pros
Easy for our IT team to use, installs remotely with no user intervention in most cases, displays the IP address of the client for the user.
Cons
Sometimes you still have to disable windows firewall to install the client.
Dameware FAQs
Below are some frequently asked questions for Dameware.Q. What type of pricing plans does Dameware offer?
Dameware offers the following pricing plans:
- Starting from: US$540.00
- Free Trial: Available
DRE is based on an annual subscription. DRS is a one-time perpetual license
Q. Who are the typical users of Dameware?
Dameware has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dameware support?
Dameware supports the following languages:
English, French, Japanese, Portuguese, Spanish, Traditional Chinese
Q. Does Dameware support mobile devices?
Dameware supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Dameware integrate with?
Dameware integrates with the following applications:
SolarWinds Service Desk
Q. What level of support does Dameware offer?
Dameware offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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