About SOCi

SOCi is a leading all-in-one marketing platform built specifically for "next-level" multi-location marketers. Our customers include top brands and influencers like Ace Hardware, Sport Clips, and Anytime Fitness who have the impossible challenge of managing their digital presence across 100s or 1000s of locations. SOCi platform makes the impossible, possible by enabling top brands and their locations to strengthen and scale their digital presence across hundreds and thousands of local search and social pages while protecting what matters most, their reputation.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SOCi

Key benefits of SOCi

Content Center: SOCi scores the social web with its unique algorithms to tell you what social content is engaging and what's not. SOCi then gives you a numerical score and recommendations on what to post.

Asset Management: After SOCi scores content, it allows you to choose from a library of highly curated, engaging content. This library cuts on the work of searching for relevant brand content.

Smart Scheduler: Create quality posts / contests / coupons to multiple pages on all the major platforms with a single click, all posting at the best local time.

Customer Care: Manage your social comments, review, and notifications across all your networks under one platform.

Reviews and Reputation: Pull and respond to reviews from Yelp, CitySearch, Google, and many more social media networks in one platform.

Workflow Solutions: Streamline client or administrative approvals. Easily edit, delete, reject, comment, and notify managers or changes.

Reporting Suite: Find out who's performing and who's not, and share your findings with your organizations.

Grow Your Audience: Easily boost content and promote social ads across all your locations, using dynamic content and images to localize your message.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SOCi

Images

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Features

Total features of SOCi: 60

  • API
  • Alerts / Escalation
  • Alerts/Notifications
  • Audience Targeting
  • Automated Publishing
  • Automated Scheduling
  • Brand Guidelines
  • Brand Tracking
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Configurable Alerts
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Engagement
  • Customer Segmentation
  • Dashboard
  • Digital Asset Management
  • Dynamic Content
  • Email Alerts
  • Engagement Tracking
  • For Small Businesses
  • Impact Measurement
  • Influencer Tracking
  • Keyword Filtering
  • Landing Pages/Web Forms
  • Live Chat
  • Mobile Alerts
  • Multi-Account Management
  • Multi-Channel Campaigns
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • ROI Tracking
  • Ratings / Reviews
  • Real Time Notifications
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Request
  • Role-Based Permissions
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Marketing
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Social Sharing
  • Tagging
  • Trend Analysis
  • Workflow Management

Alternatives

Hootsuite

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Falcon.io

4.2
#2 Alternative to SOCi
All-in-one Social Media Management solution for social listening, publishing, reporting, influencer marketing,...

Percolate

4.2
#3 Alternative to SOCi
Percolate is purpose-built to help marketers deliver coordinated, efficient, and intelligent campaigns and content at...

Sprinklr

4.2
#4 Alternative to SOCi
Sprinkl offers social media management products to help brands improve their presence on social media, increasing...

Reviews

Overall rating

4.5 /5
(243)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.5/5

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Showing 5 reviews of 243
Danielle J.
Overall rating
  • Industry: Real Estate
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EASY! It's my one-stop shop for social and reputation!

Reviewed on 07/06/2018

Pros

Everything I can see in one stop. The Reputation Dashboard is AMAZING!! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or key words. LOVE IT!!

Cons

Honestly....nothing to do with the software. I least like it when our team members don't get on and take advantage of it...I love it that much!!

Mary ann P.
Overall rating
  • Industry: Real Estate
  • Company size: 501-1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I LOVE Soci

Reviewed on 08/05/2019

Their customer service is spectacular. I love working with them! Getting all of our teams online...

Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

Pros

I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

Cons

Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

Alternatives Considered

Hootsuite

Reasons for Switching to SOCi

We have a large portfolio that they were able to accommodate without additional charges for user logins., we like the ability to create post graphics with uploaded images, the reporting is great, etc.
Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not ready for prime time

Reviewed on 24/08/2021

If you are competent with social media management it can be a useful tool, but as opposed to how...

If you are competent with social media management it can be a useful tool, but as opposed to how they market the product this is not for beginners. It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies that do not already employ trained marketers.

Pros

It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you.

Cons

It is glitchy and feels like a beta product even two years in.

Response from SOCi

Thank you for taking the time to write this review. We certainly always hope to be helpful so I'm sorry to hear that hasn't been your experience thus far. We're always looking to grow and improve. If you have any ideas on how we could be more effective for you we would love your input. If there are any specific issues or workarounds you'd like assistance with, we would also welcome that opportunity. You can contact your CSM or our support at [email protected] Thank you again for your review.

Michaela M.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Soci

Reviewed on 14/02/2020

I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I...

I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I thoroughly enjoyed using the program. Sometimes it seems a little to complex with the conversation, reputation, and creative features. I like that App is always accessible even if I have some minor issues. Overall, I enjoy Soci.

Pros

I like the Scheduling Feature. I specifically like the ability to schedule all Social Networks at the same time.

Cons

The Mobile App Soci Go is a little too difficult to use everyday. It's set up just like the website so navigation is easy but there seems to have a lot of glitches. I also do not like when a post is scheduled, to adjust the time you have to adjust the time for all the social medias individually vs together.

Response from SOCi

Hi Michaela, Thank you for your honest review. We're delighted to hear that our scheduling tool has been a huge help and look forward to continually improving.

Jessica R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SOCi Solves Social

Reviewed on 09/05/2019

Pros

The ease of use for our franchisees! We wanted to be able to scale our social strategy but also give franchisees a feeling of local control and SOCi solves for both! Plus there's so many unique features that I didn't find in other platforms like dynamic text insertion, peak time posting, content scoring, etc.

Cons

I'd like to be able to post videos to Instagram but that's part of their product improvements for later this year anyways.

Alternatives Considered

Sprout Social, Sprinklr, Percolate, Hootsuite and Falcon.io

Reasons for Switching to SOCi

SOCi was the most robust platform for managing multi-locations with the ability to control location-specific views. The pricing module was transparent and the support was exceptional from the beginning!
Showing 5 reviews of 243 Read all reviews

SOCi FAQs

Below are some frequently asked questions for SOCi.

SOCi offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

SOCi has the following typical customers:

201-500, 501-1,000, 1,001-5,000

SOCi supports the following languages:

English

SOCi supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SOCi integrates with the following applications:

Google My Business Post Scheduler, Google My Business Review Manager, Instagram, LinkedIn for Business, Meta for Business, Olo, Salesforce Service Cloud, Twitter

SOCi offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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