About MaintainX

MaintainX is a mobile-first work order and procedure digitization software which helps factory frontline teams know exactly what they need to do and how to do it with centralized safety procedures, environmental checklists, tooling and gauge reporting, maintenance procedures, training checklists, and auditing/inspection workflows. MaintainX allows users to digitize paper procedures such as inspections, safety, checklists, etc, and receive real-time insights from the field. MaintainX is designed for facility, property, restaurant and manufacturing managers.

The platform provides quick and central access to information, enabling users to prioritize and organize work orders all in one place. MaintainX supports native iOS and Android apps, giving users the flexibility to complete work orders, manage assets and locations, and communicate with teams anytime, anywhere, via any mobile or tablet device. In-app messaging and work order commenting tools facilitate team collaboration, helping users stay organized and on track. MaintainX supports unlimited work orders, assets, and locations, as well as unlimited messages and photos. Users can build checklists, procedures and gauge readings with the MaintainX form builder.

Pricing starting from:

US$10.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of MaintainX

• A simple form builder enables users to create checklists, gauge readings, procedures, and more easily. Users can save and reuse forms as templates.

• Unlimited photos allow users to upload as many photos as they need to illustrate a problem. MaintainX also supports unlimited work orders, assets, locations, and messages.

• MaintainX runs natively on any device, giving users the flexibility to access and manage work orders via any desktop web, iOS, Android or iPad device.

• Commenting and in-app messaging tools support a collaborative workflow, helping all team members stay organized and informed.

• Automatic mobile or desktop status updates streamline communication between technicians, maintenance workers, and managers.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 8 others, United Kingdom, Ireland, India, Japan, Mexico, New Zealand, United States, South Africa

Supported Languages

English

Pricing starting from:

US$10.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

MaintainX Software - Real-Time Business Insights enable faster decision making
MaintainX Software - Work Order Management at your fingertips
MaintainX Software - Create digital forms for procedures, checklists and gauge readings
MaintainX Software - Managing your Parts and Inventory has never been easier
MaintainX Software - Manage IoT sensors and Meter Readings with MaintainX
MaintainX Software - Collaborate with frontline teams through comments and in-app messages
MaintainX Software - Manage inspections and track time with ease
MaintainX Software - Illustrate and communicate problems from the field with annotated photos
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MaintainX video
MaintainX Software - Real-Time Business Insights enable faster decision making MaintainX Software - Work Order Management at your fingertips MaintainX Software - Create digital forms for procedures, checklists and gauge readings MaintainX Software - Managing your Parts and Inventory has never been easier MaintainX Software - Manage IoT sensors and Meter Readings with MaintainX MaintainX Software - Collaborate with frontline teams through comments and in-app messages MaintainX Software - Manage inspections and track time with ease MaintainX Software - Illustrate and communicate problems from the field with annotated photos

Features

Total features of MaintainX: 144

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Archiving & Retention
  • Asset Accounting
  • Asset Lifecycle Management
  • Asset Planning
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Autofill
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Calibration Management
  • Check-in/Check-out
  • Code Enforcement
  • Collaboration Tools
  • Commenting/Notes
  • Commercial Properties
  • Compliance Management
  • Compliance Tracking
  • Contact Database
  • Corrective and Preventive Actions (CAPA)
  • Cost Tracking
  • Customer Database
  • Customisable Branding
  • Customisable Dashboard
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Capture and Transfer
  • Data Import/Export
  • Data Visualisation
  • Digital Signature
  • Document Management
  • Document Storage
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Employee Management
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Management
  • Facility Scheduling
  • Failed Inspection Tracking
  • File Storage
  • Fixed Asset Management
  • For Mechanical Equipment
  • For Schools
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Historical Reporting
  • Historical Trend Analysis
  • IT Asset Management
  • IT Asset Tracking
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • KPI Monitoring
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Map Creation
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • No-Code
  • Offline Access
  • Parts Management
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Process Change Tracking
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Project Time Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Remote Access/Control
  • Repair Tracking
  • Report Templates
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Role-Based Permissions
  • Root Cause Analysis
  • Scheduling
  • Search/Filter
  • Service History
  • Spatial Analysis
  • Status Tracking
  • Subcontractor Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • Template Management
  • Templates
  • Third Party Integrations
  • Tire Management
  • To-Do List
  • Trend Analysis
  • User Management
  • Vehicle Information
  • Vendor Management
  • Version Control
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4.7 /5
(222)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support
4.8/5

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Showing 5 reviews of 222
David H.
Overall rating
  • Industry: Automotive
  • Company size: 201-500 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Better Than Any Other Work Order Software or Mobile App

Reviewed on 27/08/2019

We are a full scale IT department and we have been able to respond more quickly to our end users...

We are a full scale IT department and we have been able to respond more quickly to our end users needs. It has allowed us to be more focused on customer service and time management. MaintainX has also allowed us the ability to be able to enter work orders on the fly so we do not forget to take care of something. I have not worked with any other software or app that has given us this type of functionality with so much ease and value for the price.

Pros

The ease of functionality in creating work orders for myself, staff and end users. The ability to easily create repeating work orders for backup and preventative maintenance items. The reporting dashboard is really nice and allows me to see a well rounded view of where we stand. I think I most enjoy how fast the app notifies me of a new request and status updates.

Cons

I would like to see the ability to have work orders created based on known email addresses as well.

Alternatives Considered

Web Help Desk

Reasons for Choosing MaintainX

We made the switch because the software was difficult to setup, the mobile app was not efficient, end user confusion and there was not enough value in the price being charged.

Reasons for Switching to MaintainX

MaintainX was what satisfied our needs without flashy extra options that we would never use. We just needed a simple, powerful work order system and I feel that MaintainX provides all of that for us.
Mike M.
Overall rating
  • Industry: Textiles
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A CMMS that fits in you pocket.

Reviewed on 04/09/2019

Working with the rep and the guys at MaintainX had been great! They have designed a system that...

Working with the rep and the guys at MaintainX had been great! They have designed a system that does not need a 500 page manual and are readily available if you have a question or an suggestion. I've seen main of my suggestions implemented in the matter of a few days. They are doing a fantastic job developing this application.

Pros

MaintainX is very easy to set up and use. Other systems are impossible to setup without outside help but not MaintainX.
It is scalable and they are adding new features on a weekly basis.
Everyone has real-time updates on work orders so you al ways know the status.

Cons

Lack of inventory capability but I'm assured it is coming.

Alternatives Considered

UpKeep and Hippo CMMS

Reasons for Choosing MaintainX

It was just too laborious and complicated to manage. Being paper based I would have to review hundreds of pages weekly. Sometimes it would be weeks before I could review a PM and find a problem I should have known about.

Reasons for Switching to MaintainX

Being mobile first was a big factor. Not needing to spend thousands of dollars for help setting up the software. You can do it yourself and MaintainX will help for free. Knowing instantly what is happening, communicating directly with the tech, attaching manuals, photos, videos to work orders it makes you more effective.
Rhonda L.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Review and suggestions

Reviewed on 19/05/2020

The technicians like the platform for uploading most pictures and workorders. There have been...

The technicians like the platform for uploading most pictures and workorders. There have been times they still need to email information to the main office because Maintainx doesn't upload properly

Pros

We need more characters available for the description. I don't have enough room for all the information I need to put in there.
Adding the addresses for us is not helpful. Almost every jobsite is different for us.
Customizing the time for the start time and the due date time would be better. Sometimes we have a start time of 7:45 and we are unable to put the exact time in. 7:30 and 8:00 are the only options

Cons

See above. Getting used to it was not as hard as I initially thought

Walter H.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Customer Feedback

Reviewed on 29/06/2021

Improves coordination between the department members and management- good.
Doesn't really work for...

Improves coordination between the department members and management- good.
Doesn't really work for short items like the floor is wet- please go and mop it. The event needs to rise to the work order level. This is a limitation. Maybe a communications path between team members?

Pros

Fast and easy to implement.
Works well on cell phones.

Cons

Already commented on this. All the old work orders stay in the pile forever

Tom R.
Overall rating
  • Industry: Building Materials
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Satisfied

Reviewed on 14/12/2020

I've now had several meetings with our maintenance team. We have completed our first weekly's and...

I've now had several meetings with our maintenance team. We have completed our first weekly's and will we are in progress with our first departments monthly PM's. The software is everything that I was lead to expect and more. [SENSITIVE CONTENT HIDDEN] has been incredibly resourceful, responsive and helpful. It's always nice to make a decision after testing 15 solutions (felt like 1000) and feel confident that you've made the correct decision. I feel that way right now and wanted to share. We still have some setup to go - I'm taking the walk before run approach with the guys but this is slick. I'm looking forward to the partnership.

Pros

The seamless transition between the desktop and the mobile app make this a really nice solution. The reporting, filtering and scheduling abilities of the work orders is really nice and easy to use.

Cons

So far the only cons were identified at selection and were so minor they didn't prohibit me from selecting the solution. Little things like work orders have a really slick ability to save filters but reporting and the mobile app do not have it. It's not a huge deal since mobile users can filter to themselves and see only what they need to but it would be helpful if they could save encompassing filters such as specific departments and weekly vs monthly vs annually.

Alternatives Considered

UpKeep, eMaint CMMS, FTMaintenance Select, Hippo CMMS and Fiix

Reasons for Switching to MaintainX

Bottom line was twofold. 1st - the demo and setup were extremely straight forward (Thank you [SENSITIVE CONTENT HIDDEN]). 2nd - the price was unmatchable. For the functionality they are offering at their price point - it made the selection simple.
Showing 5 reviews of 222 Read all reviews

MaintainX FAQs

Below are some frequently asked questions for MaintainX.

MaintainX offers the following pricing plans:

Free Essential: $10/seat/month Premium: $39/seat/month Enterprise: Contact Us

MaintainX has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

MaintainX supports the following languages:

English

MaintainX supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

MaintainX integrates with the following applications:

QuickBooks, SAP Business One

MaintainX offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for MaintainX.