Intuit Field Service Management ES

Intuit Field Service Management ES

Enterprise field service management software

4.5/5 (16490 reviews)

Intuit Field Service Management ES Overview

What is Intuit Field Service Management ES?

Intuit Field Service Management ES is a field service management solution which offers job scheduling, invoicing, and real-time updates to deliver information to technicians and receive data from the field. Integration with QuickBooks Desktop Enterprise keeps field service and financial data in sync.

With Intuit Field Service Management ES, users can schedule and assign work orders through the drag-and-drop interface. The dashboard gives users insight into each technician’s status, location, and assigned work orders. Users can also view the status and duration of each job, and the technician's travel time, arrival time, and hours clocked. Google Maps integration and GPS allow users to locate customer sites and track workers, enabling the minimization of travel time between jobs.

Intuit Field Service Management ES stores all customer, contact, and equipment information centrally, giving technicians access to available equipment and service histories before starting a job. Native mobile apps for Android and iOS let technicians receive work orders and schedules in real time while out in the field.

Intuit Field Service Management ES Overview

Pricing

Starting from
US$35.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.


Intuit Field Service Management ES Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

Intuit Field Service Management ES screenshot: Users can manage all of their field service operations with Intuit Field Service Management ES
Intuit Field Service Management ES screenshot: Users can manage all of their field service operations with Intuit Field Service Management ES Intuit Field Service Management ES screenshot: Intuit Field Service Management ES integrates with QuickBooks Desktop Enterprise

Intuit Field Service Management ES Reviews for UK Users

Intuit Field Service Management ES Reviews for UK Users

Overall rating
4.5
/
5
Excellent
9716

Very good
5514

Average
994

Poor
154

Terrible
112

Value for Money
4.3
Features
4.4
Ease of Use
4.3
Customer Support
4.1
92% recommended this app
Tony T.

A reliable cloud software with great add-on options

Overall QB Online made my reports easier, got me organized, and freed up a huge amount of time aggregating data when I switched to it from using simple excel spreadsheets.


Larry M.

QuickBooks Pro Easy to set up and use

I have used the software for two different small businesses. The prior company I used many of the features including Banking, Estimates, invoicing, and Payroll. My present business I no longer need the estimates and payroll. It is nice to be able to see exactly where I am cashflow wise and also comparing profit and loss with prior time periods. I also use it to keep all of my client's information in one place. It also links seamlessly with my Home Inspection Software (HomeGauge). It imports all the client info easily into the report.


Scott L.

The Default Small Busines bookeeping software

We mostly like it. It dominates the market so much that it has become the default bookkeeping solution. I think the only reason to choose something else would be if your business far outgrows QuickBooks, or if your business type is particularly well-served by a niche product. Some add-on features are useful, such as 1099 reporting. There are many third party add-ons available.


Dr. joseph D.

Big improvement over the desktop version

The newer online version is two thumbs up. I had a CPA that recommended I go back to the program and very glad that I took his advice. The new streamlined format is exactly what I need for my business.


Andrew M.

Quickbooks is still the best for small business, despite its shortcomings

Overall, Quickbooks is great for small business, particularly those that have all employees on-site. If you have employees off-site or want a third-party (accountant, for example) to have access, you may want to plan ahead of time and determine if Quickbooks is a great fit. There are third-party apps (QBOX) that can help off-site employees access it, but there are limitations. Otherwise, you need IT to help you set up servers or pay higher prices to Intuit for their customized solutions. That issue aside, Quickbooks is a great product after you get past the learning curve.


Tony T.
Industry: Consumer Services
Company size: 2-10 Employees

A reliable cloud software with great add-on options

Used Daily for 2+ years
Reviewed on 14/05/2019
Review Source: Capterra

Overall QB Online made my reports easier, got me organized, and freed up a huge amount of time aggregating data when I switched to it from using simple excel spreadsheets.

Pros

I use the QBO online version. It is easy to login. Setup takes some time and with the help of my accountant to establish g/l's it was not too bad. Once setup it is very easy to allocate expenses and the add-on links to banks, credit cards, and my payroll system were very easy to setup. I love the fact that I can login from anywhere to do business. Customer service has been helpful when I got to them. I love the fact that I can fluidly switch between businesses as we have several LLCs and Corps.

Cons

The online version interaction with mobile devices is not as fluid as it should be. It can be quirky for viewing on my iPhone. Customer service wait times can sometimes be long.

Response from Intuit

Thanks a bunch for the review, and for letting us know about what improvements you've envisioned for the future of QuickBooks, Tony. I'd be more than glad to forward your comments about the mobile app to the Engineering Team, as we default to your suggestions as a means to power our innovations. you can even stay in the loop for what's to come next at our Blog (https://intuit.me/2L2zqTv), so keep an eye out for the latest enhancements to be passed down the pipeline.

You're the best part of QuickBooks, so keep up the fantastic work!
Grant, The QuickBooks Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Larry M.
Industry: Real Estate
Company size: Self Employed

QuickBooks Pro Easy to set up and use

Used Daily for 2+ years
Reviewed on 20/02/2020
Review Source: Capterra

I have used the software for two different small businesses. The prior company I used many of the features including Banking, Estimates, invoicing, and Payroll. My present business I no longer need the estimates and payroll. It is nice to be able to see exactly where I am cashflow wise and also comparing profit and loss with prior time periods. I also use it to keep all of my client's information in one place. It also links seamlessly with my Home Inspection Software (HomeGauge). It imports all the client info easily into the report.

Pros

It seams to be very intuitive (no pun intended) in its use. It also is easy for me to send the company file electronically to my accountant for year end Tax purposes. My accountant actually recommended quickBooks many years ago and have using it for well over 25 years, and for two different businesses during that time. It is also worth noting that I have upgraded about every two to 4 years and have not had any problems loading the company files into the newer version.

Cons

About the only thing I did not like was customer service. When I did have to call them with a particular problem, they wanted to charge me for it. Even when it was clearly a defect in their software. With a small company and not needing to use all the bells and whistles the software is capable of, I opt to not have the support included but they do have the (paid) option for those that may need frequent support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott L.
Industry: Management Consulting
Company size: 2-10 Employees

The Default Small Busines bookeeping software

Used Daily for 2+ years
Reviewed on 13/01/2020
Review Source: Capterra

We mostly like it. It dominates the market so much that it has become the default bookkeeping solution. I think the only reason to choose something else would be if your business far outgrows QuickBooks, or if your business type is particularly well-served by a niche product. Some add-on features are useful, such as 1099 reporting. There are many third party add-ons available.

Pros

The main thing to know about Quickbooks is that it is the dominant player in small business bookkeeping. That means that every CPA knows how to use it and can help you to set it up for your business. Nearly any bookkeeper you might hire has used it before, so their learning curve should be short. It is cloud based, so your data is much safer from disasters than if you stored it on your own server. User support, while less than perfect, is at least plentiful through the message boards and other sources you might find in bookstores or on the internet. Although it is not optimized for government contracting, you can set up a chart of accounts that complies with DCAA requirements, and use the "Class" feature to distinguish between government contracts / customers. With such a large user base and development team, it is reasonably bug-free and feature rich.

Cons

About once or twice a year, they seem to make a change to the user interface...notionally to improve the user interface, but for us it vexing that features we used to know where to find get hidden under some other menu. Some cursing ensues in the office, then we find where the feature is hidden, and work continues as normal. Sometimes they seem to push the add-ons we don't want, such as payroll or financing. The subscription price went up a lot after we had been loyal customers for a couple of years...meaning it is a lot easier to stay with them and pay the higher price than it is to go shopping for an alternative.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Dr. joseph D.
Industry: Medical Practice
Company size: 2-10 Employees

Big improvement over the desktop version

Used Weekly for 2+ years
Reviewed on 17/03/2020
Review Source: Capterra

The newer online version is two thumbs up. I had a CPA that recommended I go back to the program and very glad that I took his advice. The new streamlined format is exactly what I need for my business.

Pros

I love the fact that I can check out, update and work all my financials from my ipad, phone and computer. I used to use the older Quickbooks desktop version years ago. I dumped it because it was really hard to use. I am a Chiropractor and not a CPA. The past couple of years we have been using the online version and it is exactly what I wanted/needed for the finances and my Chiropractic office.

Cons

The only problem that I had was, setting up the original accounts and Paypal. I did not set the original accounts up correctly. My bookkeeper fixed all this and explained it to me. From there everything worked out great. Except for the PayPal app. I am happy that I do not do much business through PayPal because it is the only account that I need to spend some real time with to reconcile and make sure I do not have duplicate transactions.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Andrew M.
Industry: Accounting
Company size: Self Employed

Quickbooks is still the best for small business, despite its shortcomings

Used Daily for 6-12 months
Reviewed on 11/02/2020
Review Source: Capterra

Overall, Quickbooks is great for small business, particularly those that have all employees on-site. If you have employees off-site or want a third-party (accountant, for example) to have access, you may want to plan ahead of time and determine if Quickbooks is a great fit. There are third-party apps (QBOX) that can help off-site employees access it, but there are limitations. Otherwise, you need IT to help you set up servers or pay higher prices to Intuit for their customized solutions. That issue aside, Quickbooks is a great product after you get past the learning curve.

Pros

Quickbooks is universally known, compatible with many banks and third-party apps, and can be quite helpful for small businesses. You can customize reports, memorize transactions, and make use of many other time-saving features. Once you get comfortable, you can very quickly manage your accounting and see where your business stands. Also, since it is so popular, there are numerous websites that share helpful tips and tricks.

Cons

There is a steep learning curve for most users. You will not feel comfortable with it for the first few months. Since it is so popular, however, you can search for nearly any task and find several websites that explain how to perform a task. As a CPA, sometimes I just wanted to see the transaction behind the curtain and it can be difficult to see that. Also, remote access for an external accountant or off-site employees is cumbersome and can require paid assistance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.5/10
Based on 16,490 user ratings
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Intuit Field Service Management ES Pricing

Intuit Field Service Management ES Pricing

Starting from
US$35.00/month
Free Trial
Subscription
Value for money

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Pricing is based on the number of users required.
1-10 users: $35/user/month.
11-40 users: $31/user/month.
41-101 users: $28/user/month.

Value for Money
4.3/5
Based on 16,490 user ratings
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Intuit Field Service Management ES Features

Intuit Field Service Management ES Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.4/5
Based on 16,490 user ratings
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Categories

Additional information for Intuit Field Service Management ES

Additional information for Intuit Field Service Management ES

Key features of Intuit Field Service Management ES

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Intuit Field Service Management ES FAQs

Intuit Field Service Management ES FAQs

Below are some frequently asked questions for Intuit Field Service Management ES.

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following pricing plans:

Starting from: US$35.00/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on the number of users required. 1-10 users: $35/user/month. 11-40 users: $31/user/month. 41-101 users: $28/user/month.

Q. What are the main features of Intuit Field Service Management ES?

Intuit Field Service Management ES offers the following features:

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • CRM Integration
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Job Tracking
  • Labor Projection
  • Maintenance Scheduling
  • Mobile Access
  • Performance Appraisal
  • Recruiting Management
  • Routing
  • Self Service Portal
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work Order Management

Q. Who are the typical users of Intuit Field Service Management ES?

Intuit Field Service Management ES has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Intuit Field Service Management ES support?

Intuit Field Service Management ES supports the following languages:

English

Q. What type of pricing plans does Intuit Field Service Management ES offer?

Intuit Field Service Management ES has the following pricing plans:

Subscription

Q. Does Intuit Field Service Management ES support mobile devices?

Intuit Field Service Management ES supports the following devices:

Android, iPhone, iPad

Q. What other apps does Intuit Field Service Management ES integrate with?

Intuit Field Service Management ES integrates with the following applications:

QuickBooks Enterprise

Q. What level of support does Intuit Field Service Management ES offer?

Intuit Field Service Management ES offers the following support options:

Online Support, Phone Support