VSLogger
About VSLogger
VSLogger by Versadial is a cloud-based call recording solution, which helps companies record and manage calls to improve employee coaching, compliance, liability protection, and more. Designed for businesses of all sizes in healthcare, public safety, call centers, law, security, financial and transportation sectors, it allows users to integrate the platform with their telephone systems and computers, and access all call recordings via a web browser.
Key features of VSLogger recorder include quality control grading, playback, live monitoring, reports, granular user permissions, speech analytics, and PC screen capture. Its quality control and testing module enables managers to record agent calls, analyze and review performance, suggest problem and improvement areas, and conduct call tests for training from any PC screen within the business network. Companies can also use the centralized platform to enhance customer experience through live monitoring of calls.
VSLogger recorder comes with a reporting functionality, which let businesses perform in-depth analysis of employee interactions, call outcomes, and overall business value.
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- Industry: Shipbuilding
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very useful apllication
Reviewed on 04/11/2019
I have to say, helps me a lot when I am in some noise and I can not hear the speaker very well. And...
I have to say, helps me a lot when I am in some noise and I can not hear the speaker very well. And I am most tome in noise. Just find quiet place and play a saved call. Irreplaceable!
Pros
First off all I most like quality of record calls.
Cons
Sometimes by himself turn off recording. I notice that is happenig when my phone get update.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Call Recording
Reviewed on 31/10/2023
Pros
Stable system and Good Technical Support,Easy to use
Cons
Price of product is litte higher compared to other recording
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intercam
Reviewed on 11/06/2019
Would like to have representation in Mexico with local support.
Would like to have representation in Mexico with local support.
Pros
Easy to use, quick response in case of issues with the system.
Cons
Expensive cost of support and licenses, and non spanish support
- Industry: Import & Export
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product! Simple to use!
Reviewed on 20/09/2016
We utilize the product to listen and record phone conversations on a daily basis. Multiple managers...
We utilize the product to listen and record phone conversations on a daily basis. Multiple managers have access and we have had great success monitoring calls for quality.
The most recent interaction with Versadial was for HELP! Recently, we had to have a review on how to setup groups and seating, etc. We had an excellent experience with tech support.
Thank you so much!
Pros
Ease of use.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Professional, and knowledgeable experience.
Reviewed on 05/07/2017
Less administration, management and more accessibility to access the recordings.
Less administration, management and more accessibility to access the recordings.
Pros
The easy of use, progressively making software improvements, customer and technical support I get from customer service agent in the support group as well as the the online support documents.
Cons
More YouTube videos showcasing the product as well as technical videos on how to troubleshoot, upgrade the Adutante software. If there was a video walking a customer through the process on generating the web browser certificate creation is beneficial.
VSLogger FAQs
Below are some frequently asked questions for VSLogger.Q. What type of pricing plans does VSLogger offer?
VSLogger offers the following pricing plans:
- Starting from: US$960.00/one-time
- Free Trial: Available
Price depends on number of lines and hardware. Subscription and one-time purchase options are available.
Q. Who are the typical users of VSLogger?
VSLogger has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does VSLogger support?
VSLogger supports the following languages:
English
Q. Does VSLogger support mobile devices?
VSLogger supports the following devices:
Q. What other apps does VSLogger integrate with?
VSLogger integrates with the following applications:
3CX, MiCloud Connect, Skype for Business
Q. What level of support does VSLogger offer?
VSLogger offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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