ServiceGuru Kiosk

ServiceGuru Kiosk

Kiosk solution for customer service feedback collection

4.9/5 (7 reviews)

ServiceGuru Kiosk Overview

What is ServiceGuru Kiosk?

ServiceGuru Kiosk is a cloud-based solution, which helps businesses collect feedback from customers via automated kiosk devices across multiple locations, improving online reviews and enhancing customer service. It lets users rate employees based on their performance, ensuring workforce productivity.

Key features of ServiceGuru Kiosk include survey management, customer segmentation, trend analysis, feedback collection, usage reporting, remote update/installation and touch screen functionality. It comes with tools to measure positive, neutral and negative attributes within reviews, letting users gain insight into customer service performance. The application enables firms to collect customers’ contact numbers and promote special offers as well as share marketing campaigns with them. ServiceGuru Kiosk lets users keep their reviews private and offline and make them public according to client requirements.

ServiceGuru Kiosk enables organizations to survey their customers through various elements such as sentiment responses, as well as yes/no or open-ended questions. It allows integration with various third-party applications such as Yelp!, Facebook and Google, expanding the platform for customers to give reviews/feedback.

ServiceGuru Kiosk Overview

Pricing

Starting from
US$129.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is available on a monthly subscription.

Standard plan: $129/month (or $99/month when billed annually)

Growth plan: $169/month (or $149/month when billed annually)


ServiceGuru Kiosk Features

Devices
Business size
S M L
Markets
Canada, United States
Supported Languages
English

Screenshots

ServiceGuru Kiosk screenshot: ServiceGuru Kiosk weekly report screenshot
ServiceGuru Kiosk screenshot: ServiceGuru Kiosk weekly report screenshot ServiceGuru Kiosk screenshot: ServiceGuru Kiosk custom attribute screenshot ServiceGuru Kiosk screenshot: ServiceGuru Kiosk employee rating screenshot ServiceGuru Kiosk screenshot: ServiceGuru Kiosk employee performance review screenshot

ServiceGuru Kiosk Reviews for UK Users

ServiceGuru Kiosk Reviews for UK Users

Overall rating
4.9
/
5
Excellent
6

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4.9
Features
4.7
Ease of Use
4.9
Customer Support
5
100% recommended this app
Verified Reviewer

Great tool for measuring and improving customer service


Shel H.

A must-have for customer facing companies

It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.


Stephanie M.

SG review

This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.


Johnny B.

Service Guru - Great for a different point of view

Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!


Aimee E.

ServiceGuru Rocks

Very easy to utilize for staff as well as patients. The customer service with this company is top notch


Verified Reviewer
Industry: Hospitality
Company size: 1,001-5,000 Employees

Great tool for measuring and improving customer service

Used Daily for 1-5 months
Reviewed on 01/02/2019
Review Source: Capterra

Pros

Ease of use. How it keeps our employees motivated. Customers like it since it's fast and simple.

Cons

Improved reporting would be nice but I know they are working on enhancements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shel H.
Industry: Medical Practice
Company size: 51-200 Employees

A must-have for customer facing companies

Used Daily for 1+ year
Reviewed on 28/02/2019
Review Source: Capterra

It's so simple to use. My patient demographic is far and wide. The interface is so easy to navigate that even my tech-fearful elderly patients use it with ease.

Pros

The way it revolutionized how we think about customer service. If you think no news is good news you are entirely wrong. Great news is great news and its even better when it instantaneous. My employees get instant feedback which boosts their morale and I am able to see exactly where and how I can improve to further satisfy my patients.

Cons

That it doesn't do my laundry. Seriously, this tool does even more than I could imagine. The developers are constantly making changes to improve it. It can now post my 5 star reviews to Google, Yelp and Facebook so the whole world can see how awesome we are. What more could I ask for?

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephanie M.
Industry: Sports
Company size: 13-50 Employees

SG review

Used Daily for 1+ year
Reviewed on 30/01/2019
Review Source: Capterra

This has been an efficient way for us to get real-time feedback from our customers, which has in turn provided us the opportunity to address and fix issues as soon as they arrive. Our employees take their service resume very seriously, it’s an amazing thing to see as an employer. The kiosk is an invaluable tool for those in the service industry.

Pros

The software is very user friendly and intuitive. It gives our customers a quick and easy way to provide feedback.

Cons

I personally like the option to leave notes and write a specific review, but that hasn’t proven to be what our customers want.

Response from ServiceGuru

Thanks for the great feedback Stephanie.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Johnny B.
Industry: Restaurants
Company size: 201-500 Employees

Service Guru - Great for a different point of view

Used Daily for 1-5 months
Reviewed on 01/02/2019
Review Source: Capterra

Great growing company. Service and communication is exceptional. Well worth it, we plan to keep service guru for years to come!

Pros

The immediate feedback and the quantity of reviews coming from customers dining in.

Cons

Ability for mis-use/mis-information (i.e. kids/employees using kiosk) Still great room for functionality and "back-end" analytics to improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Aimee E.
Industry: Hospital & Health Care
Company size: 51-200 Employees

ServiceGuru Rocks

Used Daily for 1+ year
Reviewed on 31/01/2019
Review Source: Capterra

Very easy to utilize for staff as well as patients. The customer service with this company is top notch

Pros

The Ease of patients being able to navigate their way

Cons

There is nothing that I don't like about this software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.9/10
Based on 7 user ratings
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ServiceGuru Kiosk Pricing

ServiceGuru Kiosk Pricing

Starting from
US$129.00/month
Free Trial
Subscription
Value for money

Pricing is available on a monthly subscription.

Standard plan: $129/month (or $99/month when billed annually)

Growth plan: $169/month (or $149/month when billed annually)

Pricing is available on a monthly subscription.

Standard plan: $129/month (or $99/month when billed annually)

Growth plan: $169/month (or $149/month when billed annually)

Value for Money
4.9/5
Based on 7 user ratings
Compare value for money rating with alternatives
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ServiceGuru Kiosk Features

ServiceGuru Kiosk Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.7/5
Based on 7 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for ServiceGuru Kiosk

Additional information for ServiceGuru Kiosk

Key features of ServiceGuru Kiosk

  • 360 Degree Feedback
  • Complaint Monitoring
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Feedback Management
  • Remote Update / Installation
  • Survey Management
  • Trend Analysis

ServiceGuru Kiosk FAQs

ServiceGuru Kiosk FAQs

Below are some frequently asked questions for ServiceGuru Kiosk.

Q. What type of pricing plans does ServiceGuru Kiosk offer?

ServiceGuru Kiosk offers the following pricing plans:

Starting from: US$129.00/month

Pricing model: Subscription

Free Trial: Available

Pricing is available on a monthly subscription. Standard plan: $129/month (or $99/month when billed annually) Growth plan: $169/month (or $149/month when billed annually)

Q. What are the main features of ServiceGuru Kiosk?

ServiceGuru Kiosk offers the following features:

  • 360 Degree Feedback
  • Complaint Monitoring
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Feedback Management
  • Remote Update / Installation
  • Survey Management
  • Trend Analysis

Q. Who are the typical users of ServiceGuru Kiosk?

ServiceGuru Kiosk has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does ServiceGuru Kiosk support?

ServiceGuru Kiosk supports the following languages:

English

Q. What type of pricing plans does ServiceGuru Kiosk offer?

ServiceGuru Kiosk has the following pricing plans:

Subscription

Q. Does ServiceGuru Kiosk support mobile devices?

ServiceGuru Kiosk supports the following devices:

iPad

Q. What other apps does ServiceGuru Kiosk integrate with?

We do not have any information about what integrations ServiceGuru Kiosk has

Q. What level of support does ServiceGuru Kiosk offer?

ServiceGuru Kiosk offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials