--- description: Learn how CityReporter can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for CityReporter. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CityReporter Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Government Software](/directory/669/public-sector/software) > [CityReporter](/software/120003/cityreporter) # CityReporter Canonical: https://www.getapp.co.uk/software/120003/cityreporter Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/120003/cityreporter?page=2) > CityReporter is a cloud-based municipal inspection and workflow management platform that helps local governments streamline operations, improve compliance, and manage assets and permits efficiently with real-time reporting and secure data access from any device. > > Verdict: Rated **4.4/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CityReporter \- Centralized inspections and maintenance: Manage safety checks, facility inspections, work orders, and preventive maintenance in a single, cloud-based platform that replaces paper forms and scattered spreadsheets, improving consistency and accountability across departments.​ - End-to-end e-permitting for efficiency: Create, review, and approve building permits digitally from initial application through final occupancy, with all documents and inspection records stored in a secure, searchable e-file so staff can find information in seconds.​ - Citizen self-service and online payments: Offer residents and contractors an integrated online portal where they can submit permit applications, upload required documents, pay fees securely, and track permit status in real time, reducing front-counter traffic and phone calls.​ - Mobile inspections and field productivity: Equip inspectors with easy-to-use mobile access (online or offline) to complete inspection forms, capture photos, add notes, and issue results from the field, eliminating duplicate data entry and accelerating turnaround on permits and maintenance tasks.​ - Automated workflows, scheduling, and notifications: Use configurable workflows to route permit reviews, create work orders, generate follow-up tasks, and send email alerts to staff, applicants, and contractors so nothing falls through the cracks and deadlines are consistently met.​ - GIS and system integrations: Connect CityReporter to GIS and other third-party systems to sync map layers and permit data, giving teams a unified operational view without manual re-entry.​ - Transparency, compliance, and audit readiness: Maintain a complete audit trail for every permit, inspection, and work order, with time-stamped records, digital signatures, and standardized forms that support code compliance, risk management, and clear reporting to council or regulators.​ - Secure, role-based access and cloud reliability: Protect sensitive municipal data with role-based permissions, encrypted storage, and secure cloud hosting, while benefiting from high availability, regular updates, and scalability from a single department deployment to city-wide rollout. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 22 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Noratek Solutions - **Founded**: 1999 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: The cost of CityReporter can vary depending on factors such as the size of your municipality, the specific features and modules you require, the level of customization, and any additional services. It’s best to contact the CityReporter sales team directly for a personalized quote based on your organization’s needs and budget. They can provide you with detailed pricing information and help tailor a solution that meets your requirements. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Tracking - Alerts/Notifications - Appointment Management - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - Building Permits - Calendar Management - Client Portal - Code Enforcement - Code Maintenance - Communication Management - Compliance Management - Contact Management - Contractor Management - Customer Portal - Customisable Forms ## Integrations (1 total) - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Government Software](https://www.getapp.co.uk/directory/669/public-sector/software) ## Related Categories - [Government Software](https://www.getapp.co.uk/directory/669/public-sector/software) - [Work Order Software](https://www.getapp.co.uk/directory/705/work-order/software) - [Parks and Recreation Software](https://www.getapp.co.uk/directory/781/parks-and-recreation/software) - [Inspection Software](https://www.getapp.co.uk/directory/933/inspection/software) - [Public Works Software](https://www.getapp.co.uk/directory/1145/public-works/software) ## Alternatives 1. [SafetyCulture](https://www.getapp.co.uk/software/102403/iauditor) — 4.6/5 (298 reviews) 2. [MaintainX](https://www.getapp.co.uk/software/117239/getmaintainx) — 4.8/5 (1024 reviews) 3. [Whip Around](https://www.getapp.co.uk/software/105609/whip-around) — 4.7/5 (577 reviews) 4. [SmartGov](https://www.getapp.co.uk/software/112163/smartgov) — 4.6/5 (57 reviews) 5. [Inspection Support Network](https://www.getapp.co.uk/software/128495/inspection-support-network) — 4.7/5 (328 reviews) ## Reviews ### "Cost Effective Platform with Excellent Support" — 4.0/5 > **Shamair** | *14 January 2025* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: This product is so cost effective\! The ease of use of the questionnaire in the app is great and the support team is some of the most responsive I have ever dealt with. > > **Cons**: I think the custom report creation process on the back end could run smoother but if you are using the template reports they work great. > > Overall, I have been happy with the CityReporter application. It has allowed us to streamline our process and improve consistency in our inspections. The Noratek team is a pleasure to deal with and very responsive. ----- ### "Inspection Software that's affordable and accurate" — 5.0/5 > **Glenn** | *23 June 2023* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: The willingness of the City Reporter to listen and add what is needed to meet our specific needs > > **Cons**: A way to merge tax accessors q-public information into database > > Customer service always available quick to respond and the software works great ----- ### "Good Software, Can be made better" — 3.0/5 > **Mayank** | *28 November 2024* | Construction | Recommendation rating: 6.0/10 > > **Pros**: Great for carrying out inspections on site. > > **Cons**: The user interface of the software can be made better. > > \[sensitive content hidden\] and the whole team is supportive in providing solution to the raised queries. ----- ### "City Reporter CoC" — 5.0/5 > **Sam** | *6 December 2024* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: User friendly, works with other modules of the CR Suite. > > **Cons**: The city is looking at updating their Record Management System (RMS). In addition, CFD is looking for an all encompassing RMS program that does it all from check lists to dispatching to training records and so on. > > It was the right decision at the time to go with the Fire Code and Enforcement module. Easy to use. ----- ### "I recommend CityReporter" — 5.0/5 > **Carmen** | *19 December 2024* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and the professional outcome of the reports are great reasons for using CityReporter. > > **Cons**: Sometimes the formatting needs to be tweaked for the reports, but this is a minor issue. > > Almost always a very good experience. Rarely does the program glitch when I am working on it while in the field or when I am finalizing a report once back in the office. It makes more efficient use of my time, and the results are always appreciated by me and my clients. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/120003/cityreporter?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/120003/cityreporter) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data