About Melio

Melio is an accounts payable solution which allows users to pay bills conveniently online via bank transfer, debit card, or credit card. Melio supports QuickBooks synchronization and automated scheduling, allowing users to connect with their accounting system and schedule payment transactions automatically. Melio is designed for use by small businesses.

Melio enables users to pay vendors for free by bank transfer, even if they only accept checks. Users can pay by credit card with a transaction fee of 2.9%. Melio works in three simple steps. First, users simply add vendor or bill details. Melio allows users to enter details manually, upload files, or take photos of an invoice. Users can then pay by card or bank transfer. Scheduling tools enable users to schedule payments for whenever they like. Finally, Melio mails or deposits a check to the vendor’s bank.

As an online solution, Melio allows users to manage payments anytime, anywhere, via any internet-enabled device, including desktops, laptops, tablets, and mobiles.


Images

Melio Software - Melio: Online payments via laptop and mobile
Melio Software - Melio: Payment scheduling using online calendar
Melio Software - Choose how to pay
Melio Software - Melio payment processing
Melio Software - Select Day For Payment To Be Deducted
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Melio video
Melio Software - Melio: Online payments via laptop and mobile
Melio Software - Melio: Payment scheduling using online calendar
Melio Software - Choose how to pay
Melio Software - Melio payment processing
Melio Software - Select Day For Payment To Be Deducted

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Melio

4.2 (368)
VS.
Most reviewed

Starting Price

No pricing found
US$5.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

62
61

Integrations

2
34

Ease of Use

4.4 (368)
4.6 (965)

Value for Money

4.4 (368)
4.6 (965)

Customer Service

4.0 (368)
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Reviews

Overall rating

4.2 /5
(368)
Value for Money
4.4/5
Features
4.1/5
Ease of Use
4.4/5
Customer Support
4.0/5

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Showing 5 reviews of 368
Ryan
Ryan
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple yet awesome product

Reviewed on 04/04/2023

Pros

It is nice being able to have rewards being built for credit card payments, less 1099's, and simple payment tracking

Cons

Not really friendly yet for QB Desktop users. We have a lot of features we would like including chain and price driven approval system and other nice feature would be more medium to large business friendly would be nice. If you are small business this tool is great but I see a future with this product working more and more for the medium to large business area.

Response from Melio

Hi Ryan, thank you for sharing this review. We're happy to hear you find Melio to be a useful tool for your business. We'll be sure to pass this feedback along to our team.

Best,
Team Melio

Devin
Devin
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and Intuitive for our growing business

Reviewed on 07/11/2022

They have been great to work with and support is super responsive

They have been great to work with and support is super responsive

Pros

One thing I like about Melio is a newly released feature that allows us to pay multiple invoices to one vendor by one payment. We often had to create individual payments to each vendor separately so now we can combine into one payment makes everyone's life easier.

Cons

We had issues of the preferred payment method of payment to vendors change without us making the change but that seems to be a resolved issue.

Response from Melio

Hi Devin, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer.

Best,
Team Melio

Vic
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio pays

Reviewed on 17/11/2022

I rely on it to pay and get paid.

I rely on it to pay and get paid.

Pros

It's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.

Cons

Web interface a bit clunky for desktop users.

Alternatives Considered

BILL

Reasons for Choosing Melio

Price.

Switched From

BILL

Reasons for Switching to Melio

Price mostly but clients seem to like it better than bill.com.

Response from Melio

Hi Vic, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Darla
Darla
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Took My Client's Money

Reviewed on 14/12/2022

I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they...

I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they are when you file a claim

Pros

Ease of use................................

Cons

Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.

Response from Melio

Hi Darla, we'd love the chance to investigate this further. We don't have enough information here to find you in our system, please email us at [email protected] with "Capterra review: Urgent" in the subject line and our support team can connect with you.

Best,
Team Melio

Danie
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melio is fantastic for bill pay, OK for receivables

Reviewed on 01/04/2022

Pros

Melio is super easy to set up and use. The integration is fast and simple, and works reliably. Being able to enter bills in QBO and have them in Melio, and if appropriate set up payments too so all the client has to do is approve them has been game changing for payables management and cash flow forecasting, especially for our distributed, international clients.

Cons

Melio is missing a few features. It really needs to require a W9 for certain vendors before it allows payment. It's also frustrating that it can't take pre-payments/retainers. We have clients that really need that, and other clients whose customers payments fail too often because they misunderstood that question and answered incorrectly. Overall, the A/P side is much stronger than the A/R side.

Alternatives Considered

BILL, Plastiq and Ramp

Reasons for Choosing Melio

Faster, online, full details of what the transactions were. Approval processes that can be done between people in different geographical locations.

Reasons for Switching to Melio

Faster set up, better interface/UX, very bad experience with Bill.com previously.
Showing 5 reviews of 368 Read all reviews

Melio FAQs

Below are some frequently asked questions for Melio.

Melio offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Available

Subscription fee: Free Credit/Debit card transaction fee: 2.9% Bank transfer (ACH): Free Same-day bank transfer: 1% Sending checks (with USPS): Free Expedited check delivery (with FedEx): $20 International USD transfer: $20

Melio has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Melio supports the following languages:

English

Melio supports the following devices:

Melio integrates with the following applications:

FreshBooks, QuickBooks Online Advanced

Melio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Melio.