---
description: Learn how BOSSDesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for BOSSDesk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BOSSDesk Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BOSSDesk](/software/120371/boss-solutions-suite)

# BOSSDesk

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> BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.
> 
> Verdict: Rated **4.6/5** by 139 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of BOSSDesk

TRANSFORM THE WAY YOU MANAGE SERVICE REQUESTS ACROSS YOUR COMPANY 
with BOSSDesk - HelpDesk On the Cloud and On-Premise

Streamline Ticket Management

• Operate efficiently using a service catalog and
pre-built templates
• Use advanced screening to pre-process tickets as
they are received
• Access via Single Sign On (SSO)
• Set up user roles and permissions
• Ensure user satisfaction by implementing self-help tools

Optimize and Automate Processes

• Set up rules, triggers and routing to automate
workflows
• View real time data and search tickets using
advanced search reports
• Automate onboarding, vacation requests, public
service requests, device upgrades, repairs, facility
management, operations management and much
more
• Integrate with external monitoring systems to
create and escalate tickets for fast resolution to
issues

Improve Accountability \& User Satisfaction

• Ensure nothing falls through the cracks with SLAs
\& notifications
• Upload attachments to support documentation
• Visualize your data using our state-of-the-art
customizable dashboard
• Stay on top of your metrics with a variety of
analytical reports

Enable On-The-Go Workflow

• Provide field technicians with the tools to
effectively respond to service requests with
BOSSDesk mobile apps for iOS and Android
• Improve asset management using barcode and
QR code scanning
• Create, update and track tickets on-the-go
enabling your team to improve efficiency and
increase user satisfaction

WHY CHOOSE US
\>Expandable to serve multiple departments
\>Service delivery enables the ability to create
relevant forms, workflows, and more
\> US-based support team
\>Intuitive user interface
\> iOS and Android mobile apps

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 139 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: BOSS Solutions
- **Location**: Norcross, US
- **Founded**: 1997

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly 
Professional version costs $ 49 per agent / per month / billed yearly 
Enterprise version costs $ 69 per agent / per month / billed yearly
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning

## Integrations (3 total)

- ChatGPT
- TeamViewer ONE
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)
- [IT Asset Management Software](https://www.getapp.co.uk/directory/325/it-asset-management/software)
- [CMDB Software](https://www.getapp.co.uk/directory/1141/cmdb/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)
5. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (763 reviews)

## Reviews

### "BossDesk is a good software for companies needing to manage their tickets" — 5.0/5

> **Katherine** | *18 November 2022* | Construction | Recommendation rating: 7.0/10
> 
> **Pros**: Really enjoy the ease of use and creation of service items and workflow routing. You can build workflows from a lot of different ticket attributes which allows for lots of customization in specific ticket routing.
> 
> **Cons**: During our business processes moving more towards ITIL guidelines, there wasn't a lot of ways for us to move our processes into more ITIL frameworks.

-----

### "BossDesk Endorsement" — 5.0/5

> **Claude** | *13 January 2025* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: The customer support is excellent. The team gets to know the needs and goals of your organization and department and works to help you achieve your support vision.
> 
> **Cons**: I would like to see updates to the Knowledge Base portion of the application
> 
> Overall, our experience with both the software and BossDesk team has been excellent

-----

### "BOSSDESK II" — 4.0/5

> **Will** | *9 May 2024* | Government Relations | Recommendation rating: 6.0/10
> 
> **Pros**: A lot of the features have change from the older version.  Makes it more user friendly.
> 
> **Cons**: Creating a ticket for the customer to use and to help with there IT needs, still seem a little difficult.

-----

### "BOSS HelpDesk" — 5.0/5

> **Sandra** | *20 November 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Easy input for tickets. I also like the TASK tickets that can be put in for others.
> 
> **Cons**: When you add a private comment and there is a watcher on the ticket, they cannot see the comment.
> 
> There are many things I don't know about BOSS and am still learning but overall it is a good HelpDesk tool.

-----

### "A Great Product" — 5.0/5

> **Verified Reviewer** | *10 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The Ease of use and the responsiveness of the support team.
> 
> **Cons**: I really don't have anything bad to say about the software.

-----

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/120371/boss-solutions-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/boss-solutions-suite/> |
| en-AE | <https://www.getapp.ae/software/120371/boss-solutions-suite> |
| en-AU | <https://www.getapp.com.au/software/120371/boss-solutions-suite> |
| en-CA | <https://www.getapp.ca/software/120371/boss-solutions-suite> |
| en-GB | <https://www.getapp.co.uk/software/120371/boss-solutions-suite> |
| en-IE | <https://www.getapp.ie/software/120371/boss-solutions-suite> |
| en-NZ | <https://www.getapp.co.nz/software/120371/boss-solutions-suite> |
| en-SG | <https://www.getapp.sg/software/120371/boss-solutions-suite> |
| en-ZA | <https://www.getapp.za.com/software/120371/boss-solutions-suite> |
| es | <https://www.getapp.es/software/120371/boss-solutions-suite> |
| es-CL | <https://www.getapp.cl/software/120371/boss-solutions-suite> |
| es-CO | <https://www.getapp.com.co/software/120371/boss-solutions-suite> |
| es-MX | <https://www.getapp.com.mx/software/120371/boss-solutions-suite> |
| fr | <https://www.getapp.fr/software/120371/boss-solutions-suite> |
| fr-BE | <https://fr.getapp.be/software/120371/boss-solutions-suite> |
| fr-CA | <https://fr.getapp.ca/software/120371/boss-solutions-suite> |

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