Document360
About Document360
Document360 is an AI-powered Knowledge base platform that enables users to create and publish self-service knowledge bases or help centers using documentation, categorization, editing, and branding tools like markdown support, version management and rollback, preview functionality, AI-powered search, custom domain mapping, internal commenting, and more.
Users can create and manage their help center articles with version management, advanced search, article settings (page titles, article tags), and preview tools. Document360 saves multiple versions of articles, helping to protect users against accidental content changes. The preview mode lets users check how the article looks before publishing. Document360 supports team collaboration, allowing authors to discuss and review their articles with each other online from a central location.
Document360 supports categorization with tools enabling users to create categories/sub-categories, reorder articles within categories, as well as hide categories. The platform also offers a range of editing tools, such as image/video embedding, code blocking, callouts, tables, hyperlinks, file attachments, and more. Customization tools allow users to create a knowledge base that matches their brand. Document360 offers integration with third-party apps like Google Analytics, Segment, and Olark.
To support developers documentation, Document360 allows users to create API documentation easily and effectively.
For Large enterprise Customers looking more control and security Document360 also offers Private Hosting option.
Key benefits of Document360
Versions
Maintain multiple versions of articles; get complete protection from accidental changes to content.
Difference Viewer
Get a bird’s eye view of the differences between two article versions in Markdown and Rendered format.
Preview
Get a sneak peek at the article appearance (on the portal) before publishing the article.
Advanced Search
With the fast, robust search capability, get a list of suggested articles as you type the search text.
Article Settings
Define the SEO settings viz. page title, article tags, and customize the featured image for the article.
AI Writing Assistant
Helps create and refine content with suggestions for grammar, clarity, and tone.
AI Summarization
Automatically generates concise summaries of lengthy articles or documents.
Auto-tagging
Assigns relevant tags to articles for better organization and searchability.
AI-Powered Search
Provides intelligent, context-aware search results, helping users find relevant articles faster.
AI-Powered Localization
Automatically translates content into multiple languages while maintaining context and accuracy.
AI FAQ Generator
Automatically generates FAQs based on existing content, saving time in creating support materials.
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Reviews
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- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic Platform
Reviewed on 02/08/2024
Pros
I've been using DOC 360 for the past year, and I can confidently say it’s one of the best document sharing platforms out there.
DOC 360 has a clean, intuitive interface that makes it easy to upload, organise, and share documents.
DOC 360 supports a wide range of file formats, making it a versatile tool for various document types. From PDFs to spreadsheets and presentations, it handles everything seamlessly.
Whenever I’ve had questions or needed assistance, the customer support team at DOC 360 has been responsive and helpful. Their dedication to ensuring a smooth user experience is truly commendable.
Overall, DOC 360 has exceeded my expectations in almost every way. It’s a reliable, efficient, and secure platform that has made document management and collaboration easier than ever. I highly recommend it to anyone looking for a top-notch document sharing solution!
Cons
The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a bit frustrating when working with particularly big files. However, this is a minor inconvenience in an otherwise excellent platform.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Straightforward and intuitive platform for knowledge management
Reviewed on 08/09/2024
Pros
The experience overall has been outstanding. Document360 is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze.
Cons
One thing I found lacking in Document360 is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool!.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Good balance between robustness and ease-of-use.
Reviewed on 05/04/2022
Overall the Document360 publishing process is decent and the tool is user friendly.
Overall the Document360 publishing process is decent and the tool is user friendly.
Pros
Easy to use, yet the suite of publishing and admin tools is comprehensive.
Cons
The document review process with stakeholders could be aided by having a way to share a link to an unpublished document.
Currently, there is no way for team members to see an article preview without also having an account, so we must resort to either publishing the document prematurely or generating a PDF, which is not ideal.
Technical Support for specific issues can be hit and miss at times.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Documentation Platform for Knowledge Base
Reviewed on 12/11/2024
Wonderful experience. The interface is user friendly and can be used by one without any technical...
Wonderful experience. The interface is user friendly and can be used by one without any technical expertise.
Pros
An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time.
The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend.
Cons
Haven't faced any such challenges. Queries were handled and resolved.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dependable Documentation and Knowledge Base System
Reviewed on 20/09/2024
Pros
Document360 is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration.
Cons
We have noticed some difficulties with usability and it was cleared by their customer support team without further delays.
Document360 FAQs
Below are some frequently asked questions for Document360.Q. What type of pricing plans does Document360 offer?
Document360 offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
We have pricing plans to suit every stage of your business. Please contact us for more details.
Q. Who are the typical users of Document360?
Document360 has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Document360 support?
Document360 supports the following languages:
Brazilian Portuguese, English, Spanish
Q. Does Document360 support mobile devices?
Document360 supports the following devices:
Q. What other apps does Document360 integrate with?
Document360 integrates with the following applications:
Amplitude, Crisp, Crowdin, Disqus, Drift, Freshdesk, Freshmarketer, Google Analytics 360, Heap, Hotjar, Intercom, Kommunicate, Mixpanel, Olark, Segment, Slack, VWO Insights, Zapier, Zendesk Suite, Zoho PageSense
Q. What level of support does Document360 offer?
Document360 offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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