Real-Time Labor Guide
About Real-Time Labor Guide
Real-time Labor Guide is an auto repair software designed to help businesses calculate labor costs and create job estimates. Mechanics can utilize the platform to quickly access labor charges for domestic and foreign cars, SUVs, and heavy-duty trucks according to the condition of vehicles and availability of specialty tools.
Using Real-time Labor Guide, auto repair businesses can create customizable estimates and invoices with details including ticket type, issue date, payment method, rate type, contact information, and other additional notes. Managers can create repair orders for various categories such as basic maintenance, heating and air conditioners, exhaust and emissions, gasket and seals, transmission and trans-axle, vehicle diagnosis, and more. Users can access the built-in vehicle database to determine the manufacturing year, make type, model, and engine details of clients’ cars.
Mechanics can use Real-time Labor Guide to access ticket summaries and sort jobs based on parts, labor, and miscellaneous charges. The platform also helps administrators create and add custom working hours to calculate labor charges accordingly.
Key benefits of Real-Time Labor Guide
• Access information on labor times for both domestic and foreign vehicles, as well as historical data on each vehicle. This data is collected from real repair artists working in the field, in order to ensure it's accurate in real-life conditions.
• Provide customers with branded documents such as invoices and estimates and print them from within the Real-Time Labor Guide platform.
• Gain full control over all labor costs by configuring multiple custom labor rates. Real-Time Labor Guide allows users to input custom prices for individual jobs or complete packages.
• Access Real-Time Labor Guide from anywhere using a Windows, Mac, or Linux device, as well as any browser type.
• Create custom manufacturer lists within Real-Time Labor Guide. Mechanics can define which types of vehicle they work with and hide all others from the system.
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I USE THIS EVERYDAY.
Reviewed on 26/05/2020
Overall I love the program, I have used it for many many years now.
Overall I love the program, I have used it for many many years now.
Pros
I really like how you can run reports, for labor, or techs, you can get a varierty of reports.
Cons
The thing I noticed if you get called away from the invoice program it will just log you out, and it does not always saved it.
Alternatives Considered
Manager SEReasons for Switching to Real-Time Labor Guide
It seemed easier for me to useResponse from Dowell Systems
Sandy - Thank you so much for your glowing review! I'm happy you find the reports useful - we have plans for even more reports to help you see how good your business is doing. As for logging you out - it should only do that if you're idle for more than 4 hours and that is for your safety and security. Any tickets you are in the middle of should be available in the in-progress section for you to pick up right where you left off. If either of those don't seem to be happening for you feel free to give us a call and we'll try to help figure out what's going on with your setup.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Real time labor a must have for auto repair shops!
Reviewed on 08/06/2020
When I first open my shop in 2013 I did not really know what I was going to do about and invoicing...
When I first open my shop in 2013 I did not really know what I was going to do about and invoicing system. It was Motors Chiltons etc, but being a sole proprietor it was too much of a monthly fee for me to sign up for. I was about to open my shop a week later and I really didn’t know what I was going to do then I stumbled upon real time labor it was a godsend! Everybody has been so helpful at real time it’s easy to set up I highly recommend it for any shop owner. Thank you so much real time labor it would’ve been very difficult to start this business without you! I’m coming up on my seventh year in business August and I am still using real time labor to this day!
Pros
I started my shop in 2013. I found it very easy to use also cost effective.
Cons
There were a few glitches along the way when I first started using it but real time iron those out I really have nothing negative to say about real time and their product.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible customer service beware new customers
Reviewed on 31/01/2022
Labor guide appears to be a little low in labor times across-the-board
Labor guide appears to be a little low in labor times across-the-board
Pros
The pricing is about the only thing on the plus side for the software
Customer service is not existent to say the least
Cons
Customer service not their software shut down over the weekend nobody to answer the phone calls or respond to emails customers standing in my shop waiting for invoicing software to come up and never happens horrible experience I recommend staying away from this company due to lack of customer service over the weekends
I recommend staying with more reputable companies that have 24 hour customer service
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Small Business Owner
Reviewed on 04/06/2020
I have been using the Real-Time Labor guide for years. I like it keeps my records so that i don't...
I have been using the Real-Time Labor guide for years. I like it keeps my records so that i don't have a huge file or a lot of storage taken up. I use it daily for all my POS items and records including P & L, state tax and year end sales reports.
Pros
I like the customization capabilities for invoicing. You are able to add your own daily usage and create an invoice that fits your needs. Adding your logo and personal touches is great, plus editing is a cinch.
Cons
The increments of time for the automotive industry could be better when you are making your own labor task as opposed to canned tasks. Plus price per unit prints out in 1/10 of a cent so it must be edited on line items.
Response from Dowell Systems
Jaimie - Thank you so much for your detailed review! We are glad to hear you like all the customization you can do with your tickets. We really want to help you achieve that professional look. Thanks for being our customer all these years!
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why not?
Reviewed on 26/05/2020
No complaints, just what I described above!!
No complaints, just what I described above!!
Pros
Its very user friendly and pretty straight forward, but i might be bit tech savy over most!
Cons
As we proceed forward as we all know technology gets better, faster and cheaper as supply goes up. There are now competitors that offer a 3d screen of the parts area you are working on and suggested process and procedures at a much lesser price then Mitchelles or alldata. I would love to see Real Time step up to that!!
Alternatives Considered
Mitchell RepairCenterReasons for Switching to Real-Time Labor Guide
PriceResponse from Dowell Systems
Mike - Thanks for your great review! We are always looking for ways to improve and give our customers more of what they are looking for. We appreciate the suggestion!
Real-Time Labor Guide FAQs
Below are some frequently asked questions for Real-Time Labor Guide.Q. What type of pricing plans does Real-Time Labor Guide offer?
Real-Time Labor Guide offers the following pricing plans:
- Starting from: US$12.50/month
- Pricing model: Subscription
- Free Trial: Available
Real-time Labor Guide offers a free trial of 21 days, after which the software is available for $12.50/month per user.
Q. Who are the typical users of Real-Time Labor Guide?
Real-Time Labor Guide has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Real-Time Labor Guide support?
Real-Time Labor Guide supports the following languages:
English
Q. Does Real-Time Labor Guide support mobile devices?
Real-Time Labor Guide supports the following devices:
Q. What other apps does Real-Time Labor Guide integrate with?
We do not have any information about what integrations Real-Time Labor Guide has
Q. What level of support does Real-Time Labor Guide offer?
Real-Time Labor Guide offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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