About Jane
Designed by real clinic owners, Jane is a health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, custom electronic documentation (EMR), online intake forms, patient reminders and integrated payment processing.
Jane is a flexible and friendly online practice management platform that will modernize your daily workflow while respecting your own unique style of practice.
Delight your patients, reduce your admin time and start loving the business side of your small business. We’re here to help.
Key benefits of Jane
• Benefit from features such as online bookings, documentation, intake forms, reminders, electronic billing and more, in order to enhance the patient experience.
• Allow patients to make online appointments. Doctors can meet with patients face-to-face while miles apart with Jane's telehealth system, which facilitates two-way audio and video calls.
• Bill client visits and accept payments in just a couple of clicks, and Jane automatically does the calculations. Businesses are able to accept credit card payments, track insurance billing, and direct bill insurers.
• Send appointment reminders to patients by email and text to ensure that no appointments are missed and reduce no-shows.
• Utilize Jane's electronic charting tools to track patient history. The allows healthcare professionals to input notes, add photos or videos, generate reports, annotate diagrams, and more from any device.
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Reviews
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- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support team are top notch professionals
Reviewed on 11/06/2024
Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding /...
Consistently helpful support team, but I have only needed them 3 times in 2 years! On boarding / set up documents and system were well organized and easy to follow. I love being able to use templates and / or tweak notes on the fly. As a solo practitioner, it is helpful to have access to the template library to save time (borrow others' templates or standardized testing tools) rather than needing to build it all out myself.
Pros
When I need help, I have options to use chat, voice call, email, use the bot, or search the guide. Today I choose the chat option so I could continue to work in the background while getting timely assistance. Through the chat, screen shots and a loom video, I was able to correct my issue at my convenience. As happens most of the time, it wasn't a Jane issue, it was a user issue but I was given professional, nonjudgemental support from
[sensitive content hidden]. He was able to ask clarifying questions, look into the various aspects that impacted my scheduling issue and show me how to fix it.
I also appreciate the new Ted Test option to see what clients see/ experience without creating false data in the system.
Cons
I sometimes get confused or forget some details about different appointment types and schedule settings; the details need to line up for the whole system to work properly. But this is true for any EMR, and it isn't really a Jane issue, it's a human issue of keeping up with the details.
Response from Jane Software
Michelle, this is such a wonderful and detailed review of Jane - thank you so much for taking the time to share this with us! Isn’t the template library one of the best?
Reading this review and seeing you sing the praises of so many things, but especially Support and your recent experience is so rewarding - we’ll pass along that lovely feedback! Sounds like Ted Test is meeting the needs we hired him for, so glad to hear that he’s been helpful in your clinic.
We are so lucky that you chose Jane and we hope there are many more years ahead of working together.
-Caitlin on behalf of Jane
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of practice
Reviewed on 18/05/2024
Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer...
Excellent! I recommend to other colleagues frequently. Jane makes running a clinic easier, customer service is top notch. They always have the answers and are so kind holding your hand if need be through any processes or inquiries.
Pros
The easy switch! Jane helped me every step with moving all my data over and starting with Jane at a new space. Also how compliant they are with our provincial regulations for heslthcare providers.
Cons
Sometimes i feel overwhelmed with features! It seems that Jane has so many features, I in fact dont take the time to learn how to fully make use of the program because I feel overwhelmed with all the options.
Alternatives Considered
ClinicSenseReasons for Choosing Jane
They at the time would not offer the signature on receipt feature which is a legal requirement for rmts in ontario.Switched From
ClinikoReasons for Switching to Jane
Compliance, ease of use & switch over. The excellent customer service provided right from the inital inquiry.Response from Jane Software
Hey Shannan, thanks for taking the time to share your feedback and experience with Jane so far. We love hearing how easy the switch was and the positive impact Jane has had on your day-to-day of running a clinic.
Exploring all our features can feel like tackling a new language or instrument – takes some patience and practice, but it’s worth it. I hope you’re using our handy resources and reaching out to our support team when you need a hand - remember we’re always there to help. :)
Thanks again for leaving such lovely feedback, but even more so for choosing Jane. We’re super excited to keep growing and working together!
-Caitlin on behalf of the Jane team
- Industry: Education Management
- Company size: Self Employed
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Major issue with basic function
Reviewed on 06/05/2020
Pros
Nothing - I have a major complaint - see below.
Cons
I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!
Response from Jane Software
Hi Amanda,
Oh shoot. I'm sorry you're having trouble with Jane's online booking.
You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!
I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.
I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.
We'll follow up to your email.
Talk soon - Alison - Co-Founder
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Charting limitation.
Reviewed on 12/07/2024
Positive. Usually did not have to wait very long on the phone. Support is usually very pro active...
Positive. Usually did not have to wait very long on the phone. Support is usually very pro active and gets back to you within 24 hours.
Pros
Great customer service, willingness to assist and brainstorm a solution.
Cons
We are a medical cosmetic clinic. Charting of injectables treatments are crucial. This is lacking on Jane's template library.
Your template choice should keep up with the industry's innovation of treatment so that we can easily choose the template for laser treatments, radio frequency, microneedling, chemical peel, etc.
Response from Jane Software
Thank you for taking the time to share your thoughtful feedback about your experience with Jane so far, Ling. We’re so happy to hear you’re enjoying most of Jane and our support - we hope we can continue to meet that bar, and even exceed it one day!
We appreciate you also sharing the things you’re having some difficulty with. It sounds like the charting aspect may be posing some challenges and we’d be curious to hear what you’ve tried so far. Would you be willing to reach out to our team through our support email to share a bit more about your feedback? Our Medical advocate, Hayley, would love to connect with you to chat more about your feedback and see how we can help and what we can maybe learn. We’ll keep an eye out!
Thank you again for such a detailed and genuine review. We hope you’ll take us up on the offer to chat more.
-Caitlin on behalf of the Jane Team
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic product and fantastic team!
Reviewed on 21/06/2024
Still fresh and getting things set up but the customer service/support team has been so wonderful...
Still fresh and getting things set up but the customer service/support team has been so wonderful at answering questions and helping me with areas I am unfamiliar with. The features of Jane that I have learned about so far are exciting in the way that it will make many aspects of my job so much easier. Definitely wish we took this step sooner.
Pros
Awesome customer service/support, the software is easy to learn, software will make my job way easier
Cons
No complaints so far, still new to Jane but I can't imagine I would have anything major to complain about
Response from Jane Software
Goodness, this is such a lovely review to read! Thank you for taking the time to share this with us, Margaret. I hope you're still finding things exciting about Jane and that it truly is making things easier. As always, never forget that our Support Team is always here to lend a helping hand, or even a friendly chat, if you have a question. We appreciate you and the opportunity to support your clinic!
-Caitlin on behalf of the Jane Team
Jane FAQs
Below are some frequently asked questions for Jane.Q. What type of pricing plans does Jane offer?
Jane offers the following pricing plans:
- Starting from: US$54.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Jane offers affordable rates that fit your practice needs and is available across 3 pricing tiers: Balance, Practice & Thrive starting at $54/per month. The perks: Unlimited email & phone support, free data import, scheduling, automated intake forms, SMS messages, email reminders, and one-on-one Telehealth are all included.
Q. Who are the typical users of Jane?
Jane has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Jane support?
Jane supports the following languages:
English
Q. Does Jane support mobile devices?
Jane supports the following devices:
Q. What other apps does Jane integrate with?
Jane integrates with the following applications:
Bench, Clinic Sites, Google Analytics 360, Google Calendar, Mailchimp, Microsoft Outlook
Q. What level of support does Jane offer?
Jane offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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