ResNexus
About ResNexus
AWARD-WINNING RESERVATION SOFTWARE TO GROW YOUR BUSINESS!
ResNexus is an easy-to-use cloud-based property management software that offers hoteliers a single login solution to help run their property simply and effectively.
TRUSTED BY THOUSANDS OF PROPERTIES!
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money.
These include ADA compliant booking engine, OTA channel manager, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payment processing, lock fees, review management, and much more!
ResNexus does also offer several add-on options such as text messaging, Wi-Fi door locks, utility readers, custom websites, and digital marketing.
Many of our competitors use more 3rd-party integrations for services such as guest portal, revenue management, and more.
That means you may need to operate multiple accounts and logins, pay more subscription fees, and work with support from multiple companies to resolve any issues that arise. In addition, with some competitors you might to pay a la carte for more specific features you may need.
See our comparison page for more info:
https://resnexus.com/comparisons/
In addition, ResNexus directly connects to a wide variety of marketing channels and OTAs including:
Airbnb–2023 Preferred Partner!
Booking.com
Expedia–2023 Preferred Partner!
Google
TripAdvisor
BookOutdoors
The Dyrt
Glamping Hub
HipCamp
Little Travel Europe
Spot2Nite
VRBO–ResNexus has a unique direct connection to Vrbo that does not use ical. This helps prevent double bookings from having to manually enter in reservations from VRBO.
ResNexus has commission-free pricing options to connect to the OTA's. This means that your business has zero additional commission fees charged by your PMS software.
WE DELIVER RELIABLE, TOP-RATE CUSTOMER SUPPORT
We're more than a software company—we're first and foremost a customer service company, and committed to your success. Our team of experts lead the hospitality industry in providing the best customer support possible.
Our highly trained staff is ready to answer your call quickly and professionally. In addition, we provide emergency support if your business runs into problems after regular business hours. Our ResNexus support teams also respond to Facebook and chat.
OUR INNOVATIVE AND EFFECTIVE ONLINE BOOKING ENGINE INCREASES DIRECT BOOKINGS
ResNexus was designed with your guest in mind, because we know that if your guest has a great shopping experience your business will increase revenue. ResNexus uses simple step-by-step progression with room selection, multiple rate types, retail offers, policy agreement, and payment information. In addition, your guest has the option of shopping by special or package first and then selecting the room–a ResNexus-only feature!
During the booking process you can offer retail items, specials, or packages in an intuitive and eye-catching way through side bars. In addition, your guest is shown your add-ons again after they select the room and before payment is collected. Retail items can give your business thousands in additional revenue and enhance your guests' stay.
Our booking engine also has a Travel Protection option which helps protect your business from revenue losses from last-minute cancellations due to illness, injury, or death.
MADE FOR PROPERTIES OF ALL SHAPES AND SIZES
So whether you're an independent hotel, a cozy bed and breakfast, a beautiful campground, a trendy vacation rental, or anything in between, ResNexus is designed to make managing your business a walk in the park. With our easy-to-use software, you spend less time worrying and more time doing the things you love.
Find out why thousands of properties feel ResNexus is the best property management software in the industry.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of ResNexus
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of ResNexus: 144
Alternatives
RezExpert
ThinkReservations
RDPWin
Firefly Reservations
Reviews
Already have ResNexus?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An easy way to manage your hotel
Reviewed on 29/08/2021
It has been a Great software, I’ve been using this for over a year now and I can say that it has...
It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.
Pros
I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.
Cons
It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.
Response from ResNexus
Oscar,
Thank you so much for the wonderful review! We appreciate your business!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best reservation software I have used
Reviewed on 10/06/2023
This is by far the best reservation software that I have used!
This is by far the best reservation software that I have used!
Pros
The thing that I like most about ResNexus is all the new updates and new features that are constantly being added to the system.
Cons
I think that the interface can be a little confusing for some people when you are setting up the system for use, but on the other hand the ResNexus team is also very helpful in that aspect.
Reasons for Choosing ResNexus
We needed a more updated and user friendly system.Switched From
RezExpertReasons for Switching to ResNexus
ResNexus was very user friendly for me and I loved the sutomer service rep that I initially spoke with.Response from ResNexus
Airyanna,
Thank you so much for taking the time to leave such a fantastic review for us! We greatly appreciate it, and we love serving your business.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
May be great for hotels but not for RV parks and campgrounds
Reviewed on 27/05/2023
I spent a nightmare year with ResNexus before switching back to my previous reservation software. ...
I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back.
Pros
Their website service is good with good support. The reservation software...not so much
Cons
Poor customer service, if you have a problem they'll "write a ticket" then forget about you
Alternatives Considered
NewbookReasons for Choosing ResNexus
to take advantage of third party bookingsReasons for Switching to ResNexus
Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not.Response from ResNexus
Greg,
Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great working with [sensitive content hidden].!
Reviewed on 13/05/2024
Pros
Responsive support and clearly understandable instructions on using features.
Cons
When a previous guest books a new reservation and is recognized by ResNexus as a return guest, the data in that guest's previous reservation is changed to match what the guest inputs into the new reservation--thus eliminating the guest's past history.
Response from ResNexus
Nancy,
Thanks for the great review and feedback! We love serving you and your business!
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best option for the features and price on the market today
Reviewed on 20/06/2023
Been almost 3+ years and we have loved the progress and the updates that this platform has...
Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work.
Pros
Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers
Cons
Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.
Alternatives Considered
Campground Solutions Reservation and Management SystemReasons for Choosing ResNexus
Needed a web-based versus old-school server client based systemReasons for Switching to ResNexus
Sales team and the pricing what is the best available at that time? They are cheaper options but I have loved the support with gotten one issues arise.Response from ResNexus
Kalpesh,
Thanks for taking the time to leave such a wonderful review and give feedback! It means the world to us. We appreciate your business!
ResNexus FAQs
Below are some frequently asked questions for ResNexus.Q. What type of pricing plans does ResNexus offer?
ResNexus offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
ResNexus is available on monthly subscriptions. It is available across 3 pricing tiers: Essentials, Professional and Premier. Pricing starts at $35 and scales, outlined below. Essentials: $35/mo +$3.50/unit avg. Professional: 58/mo +$5.25/unit avg. Premier: 69/mo +$6.00/unit avg.
Q. Who are the typical users of ResNexus?
ResNexus has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ResNexus support?
ResNexus supports the following languages:
English
Q. Does ResNexus support mobile devices?
ResNexus supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ResNexus integrate with?
ResNexus integrates with the following applications:
authorize.net
Q. What level of support does ResNexus offer?
ResNexus offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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