Viral Loops

4.5 (64)
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Referral marketing and word of mouth marketing campaigns

About Viral Loops

Viral Loops is a cloud-based referral marketing platform that allows marketers to hype launches and acquire new customers by turning existing customers into motivated brand ambassadors. The template-based solution lets companies run simple campaigns across Shopify, Manychat, Facebook Messenger, and more. Viral Loops is ideal for entrepreneurs who want to find new customers for their products or services, businesses launching something new that want to find early adopters, SaaS businesses looking for new users, agencies who want to try new marketing strategies for their clients easily or content creators who want to grow their mailing list.

Viral Loops can be used to run pre-launch campaigns to get early adopters and feedback, create ambassador campaigns for brand amplification and customer acquisition, build a new sales channel and bring referred sales to online stores, grow email lists with a milestone campaign, or even run giveaways and referral campaigns on Facebook Messenger to grow audiences. The included templates are inspired by successful companies' marketing campaigns, and are designed to be implemented quickly with no technical knowledge required. Users can track the activity of their campaigns including total participants, expiration periods, channel performance, and participant engagement. Participant details can be exported for use in lead management or nurturing tools.


Images

Viral Loops Software - Viral Loops templates provide predefined campaigns for various channels
Viral Loops Software - Viral Loops customizable widgets match brand look and feel
Viral Loops Software - Viral Loops Pages launch campaigns in minutes
Viral Loops Software - Integrate tools and platforms to connect Viral Loops with existing workflows
Viral Loops Software - The Viral Loops campaign dashboard helps track campaign performance and reward superfans
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Viral Loops video
Viral Loops Software - Viral Loops templates provide predefined campaigns for various channels
Viral Loops Software - Viral Loops customizable widgets match brand look and feel
Viral Loops Software - Viral Loops Pages launch campaigns in minutes
Viral Loops Software - Integrate tools and platforms to connect Viral Loops with existing workflows
Viral Loops Software - The Viral Loops campaign dashboard helps track campaign performance and reward superfans

Not sure about Viral Loops? Compare with a popular alternative

Viral Loops

4.5 (64)
VS.
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Starting Price

US$35.00
month
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month

Pricing Options

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Free trial
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Features

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Integrations

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Ease of Use

4.4 (64)
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Value for Money

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Customer Service

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Reviews

Overall rating

4.5 /5
(64)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.6/5

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Showing 5 reviews of 64
Alessandro
Alessandro
Overall rating
  • Industry: Human Resources
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good product, with room for improvement

Reviewed on 30/05/2024

Pros

Personally, the strong point of the service is the assistance. Thanos always responded to me promptly and followed up on all the points I needed, resolving them. Very professional

Cons

There is room for improvement and some bugs. But for a tool that offers such a service I think it's normal. The way I have been followed, they will certainly be resolved

Spenser
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software so far so good

Reviewed on 22/05/2024

It has been good so far, the design builder is easy and looks phenomenal

It has been good so far, the design builder is easy and looks phenomenal

Pros

It was pretty easy to understand and manage.

Cons

Integrations with mailerlite platform wasnt available

Alternatives Considered

MailerLite

Reasons for Switching to Viral Loops

Recommended by Wishpond and they signed us up
Anna
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disappointing Experience with Viral Loops: Unmet Promises and Frustrating Service

Reviewed on 05/12/2023

My overall experience with Viral Loops has been deeply frustrating and disappointing. The initial...

My overall experience with Viral Loops has been deeply frustrating and disappointing. The initial challenges arose from the difficulty in scheduling meetings due to significant time zone differences. When I finally connected with their customer representatives, they exhibited a commendable and helpful demeanor, which momentarily softened the overall experience.

However, the positive impression quickly evaporated as I realized that the promises made during the sales pitch were not aligned with the reality of the service. The functionality I expected was only available in a higher-tier plan, a crucial detail that was not transparently communicated upfront. This disparity felt like a bait-and-switch tactic, leaving me feeling misled and dissatisfied.

The breaking point came when, despite assurances of a credit due to the prolonged delay in the referral program setup, I found myself charged for a service that did not deliver as advertised. This breach of trust, coupled with the unmet promises, reflects poorly on Viral Loops as a service provider.

Attempting to discontinue my association with Viral Loops proved to be another source of frustration. While the customer representatives were amiable, the company's requirement of navigating through a survey, which does not directly lead to cancellation, and subsequently having to send an email to request termination, added unnecessary complexity to the process.

In summary, my overall experience with Viral Loops has been marred by misrepresentation, unmet promises, and a lack of transparency. The commendable demeanor of the customer representatives is overshadowed by the company's failure to deliver on its commitments, ultimately leading to my decision to sever ties with Viral Loops.

Pros

Despite the numerous issues I encountered with Viral Loops, it's worth acknowledging that the customer representatives I finally interacted with were commendable. Both individuals demonstrated a helpful and pleasant demeanor, making the communication process more bearable. Their positive attitude and willingness to assist were notable aspects of my experience.

However, the overall positive impression is overshadowed by the frustration stemming from unmet promises. While the customer representatives were doing their best, the company's failure to fulfill its commitments, particularly regarding the promised credit for the delayed referral program setup, is deeply disappointing. The fact that we were charged despite the service not living up to its advertised functionality is, in my opinion, an unacceptable business practice.

As I contemplate canceling my association with Viral Loops, it's worth mentioning a notable downside to the cancellation process. Even though the customer representatives were amiable, the company requires users to go through a survey when attempting to cancel. Unfortunately, this survey does not lead directly to cancellation, necessitating the additional step of writing an email to request termination. This additional hurdle in the cancellation process only adds to the frustrations, reinforcing my decision to part ways with Viral Loops.

Cons

I recently had the unfortunate experience of working with Viral Loops, and I must say it has been nothing short of a nightmare. From the beginning, scheduling a meeting with them proved to be a daunting task due to significant time zone differences. However, the real issues began once we finally connected.

During the sales pitch, we were enticed by the promises of a seamless referral program, but the reality has been far from what was presented. The functionality we were expecting was only available in their higher-tier plan, a fact that wasn't made clear until after we had committed. It felt like a classic bait-and-switch tactic, leaving us feeling hoodwinked and misled.

To add insult to injury, we were assured a credit due to the prolonged delay in the referral program setup. This credit was meant to compensate for the inconvenience, but instead, we found ourselves charged for a service that did not meet our expectations. The promise of a one-month credit was broken, and we are left grappling with unexpected charges.

Attempting to resolve these issues has been a frustrating endeavor. Despite repeated requests for a refund, we have yet to see any meaningful action from Viral Loops. The lack of transparency and failure to deliver on their promises have severely damaged our trust in the company.

In conclusion, my experience with Viral Loops has been nothing short of disappointing. The misrepresentation of services, unmet promises, and the subsequent billing issues have created a highly frustrating situation. I would strongly advise caution to anyone considering their services, as the reality may not align with the enticing sales pitch.

Tristan
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Platform and Affordable

Reviewed on 22/03/2024

Pros

We have tried other platforms but Viral Loops pricing is very good for the value they provide

Cons

Response time for customer service can be improved

Lauren
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Viral Loops is great for tracking referrals

Reviewed on 10/04/2024

They have been a great company to work with. We've been with them for years now, and as a startup,...

They have been a great company to work with. We've been with them for years now, and as a startup, they've been reliable and helpful in our business.

Pros

We love the way Viral Loops integrates with our other systems. The support we receive is always good. They also label participants with a fraud warning high-low, so that's a nice feature.

Cons

I wish the data was more customizable within the dashboard and that exports were possible within individual participants and for all participants over certain periods of time.

Showing 5 reviews of 64 Read all reviews

Viral Loops FAQs

Below are some frequently asked questions for Viral Loops.

Viral Loops offers the following pricing plans:

  • Starting from: US$35.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Viral Loops offers a 14-day free trial and users can then choose between the Start-Up (1,000 participants), Growing (20,000 participants), and Power plans (25,000 participants). Every visitor that joins a campaigns (either directly or through a referral) counts as a Participant. Access to all Templates is included in the Growing and Power plans. The Power plan also offers access to priority support, white label widgets and referral-marketing campaign review. Starter: $69/month (billed monthly) Growing: starting from $129/month (billed monthly) for 2000 participants. Power: starting from $399/month (billed monthly) for 21000 participants.

Viral Loops has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Viral Loops supports the following languages:

English

Viral Loops supports the following devices:

Viral Loops integrates with the following applications:

AWeber, ActiveCampaign, Campaign Monitor by Marigold, ConvertKit, GA4 Quick Analysis Tool, Google Analytics 360, HubSpot CRM, Klaviyo, Mailchimp, Mailjet, Meta for Business, Mixpanel, Segment, Sendoso, Shopify, Slack, Stripe, Typeform, Wishpond, Zapier

Viral Loops offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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