--- description: Learn how Neos can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Neos. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Neos Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Law Practice Management Software](/directory/120/law-practice-management/software) > [Neos](/software/125343/needles) # Neos Canonical: https://www.getapp.co.uk/software/125343/needles Page: 1 / 9\ Next: [Next page](https://www.getapp.co.uk/software/125343/needles?page=2) > Neos is case management purpose-built for personal injury with intelligence built into every case file. Run your whole practice in one system from intake to settlement, so case context is never lost. > > Verdict: Rated **4.4/5** by 203 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Neos Embedded Intelligence: Unlimited AI can generate documents, create summaries, extract and auto-populate data into Neos fields, and seamlessly analyze and compare documents, plus capture immediate answers to case questions, saving your firm up to 75 hours per week. Collaboration \& Communication: In-app calling, texting, emailing, and calendar management with full communication tracking. Streamlined Intake: Customizable intake forms, 24/7 intake, and AI-powered data extraction directly into case fields for a seamless transitions into a case. Secure Anywhere Access: Role-based permissions, encryption, and Microsoft Azure-backed AI with no third-party retention. Document Management: AI-enabled generation, templates, bulk sending, and full-text and OCR-enabled search across case files. Real-Time Insights: Custom dashboards, automated reporting, and performance audits to reduce per-case cost. Rich Integrations: Works with RingCentral/Zoom Phone, QuickBooks®, Office 365®, DocuSign®, LawToolBox, and more. Training \& Support: 95%+ customer satisfaction, fast ticket resolution, and on-demand training resources. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 203 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Assembly Software - **Location**: Owings Mills, US - **Founded**: 1985 ## Commercial Context - **Starting Price**: US$109.00 - **Pricing model**: Per User - **Pricing Details**: Want to get on board with a case management platform with five-star customer support, free on-demand training 24/7, and a comprehensive certification program? Try Neos: your firm's cloud-based case management silent partner\! Boost productivity, crush manual tasks with AI, and unlock data-driven success from a single platform. - On-demand training videos - FREE Neos Certification program - Monthly FREE live training webinars - Award-winning U.S. based support - Frequent product releases - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Adaptive Learning - Alerts/Notifications - Archiving & Retention - Audit Trail - Automated Text Generation - Autonomous Task Execution - Billable Items Tracking - Billing & Invoicing - Billing Rate Management - Budgeting/Forecasting - CRM - Calendar Management - Case Management - Case Notes ## Integrations (25 total) - 8am LawPay - Alert Communications - Case Status - Docusign - Equitrac Express - Hona - InfoTrace PLUS - InfoTrack - Kenect - LawToolBox - Mailchimp - Microsoft 365 - Microsoft Azure - Microsoft Outlook - Microsoft SharePoint ... and 10 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Law Practice Management Software](https://www.getapp.co.uk/directory/120/law-practice-management/software) ## Related Categories - [Law Practice Management Software](https://www.getapp.co.uk/directory/120/law-practice-management/software) - [Legal Case Management Software](https://www.getapp.co.uk/directory/124/legal-case-management/software) - [AI Legal Assistant](https://www.getapp.co.uk/directory/5091/ai-legal-assistant/software) - [Legal Document Management Software](https://www.getapp.co.uk/directory/763/legal-document-management/software) - [Enterprise Legal Management Software](https://www.getapp.co.uk/directory/3816/enterprise-legal-management/software) ## Alternatives 1. [Clio](https://www.getapp.co.uk/software/91415/clio) — 4.7/5 (1738 reviews) 2. [LEAP](https://www.getapp.co.uk/software/104595/leap) — 4.3/5 (545 reviews) 3. [8am MyCase](https://www.getapp.co.uk/software/91266/mycase) — 4.6/5 (806 reviews) 4. [8am CasePeer](https://www.getapp.co.uk/software/107329/casepeer) — 4.8/5 (216 reviews) 5. [Filevine](https://www.getapp.co.uk/software/106217/filevine) — 4.4/5 (286 reviews) ## Reviews ### "NEOS is THE BEST\!" — 5.0/5 > **Anna** | *14 December 2023* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Everything you can think of that is necessary for legal case management, is contained within Neos. Moreoever, Neos is committed to keeping the platform updated, so they are constantly adding and upgrading. > > **Cons**: Neos can seem pricey to begin with, but well worth the investment. It will likely pay for itself in your ability to take on and manage more cases. > > Neos is a case manager's best friend. The initial change from a server based program to a cloud based program was challenging. Learning new things is good, but can also be frustrating. Once I learned how to use Neos and how it integrated with our other apps, I would never go back to any other option. ----- ### "Highly Customizable & User Friendly" — 5.0/5 > **Amy** | *16 December 2025* | Political Organization | Recommendation rating: 8.0/10 > > **Pros**: I really like the document management and how we can customize and organize the TYPE of document for easier searching. Our IT has had security testing done, and were told our office has the the highest scores (least threats). The software is user friendly, and highly customizable. > > **Cons**: Our firm needs more support to know how to use unused features and learn how to customize even more so the software is more beneficial to us. > > It was an easy transition for me. I see Neos being a great tool once our firm learns how to use additional features. ----- ### "DON’T MAKE THE SAME MISTAKE WE DID" — 1.0/5 > **Gina** | *3 January 2025* | Legal Services | Recommendation rating: 0.0/10 > > **Pros**: None. Absolutely not a single one. Neos is terrible. > > **Cons**: DO NOT USE THIS COMPANY. Needles was great, but there is absolutely nothing good about Neos. > > Terrible. Pitiful customer service and the product is terrible. Not only does it have unfixable glitches it is also not user friendly and it is difficult to navigate\! ----- ### "The fruit of Neos" — 5.0/5 > **Jhovanny** | *16 December 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: What I like the most about NEOS is by far its ease for access. The accessibility of the application is unpresented. Its intake, tabs, documents, financial and and even calendar options all contribute to creating daily functions as efficient as possible. Furthermore, as a first time user of these applications; I was able to quickly learn and master due to the ease of function and quality of life. > > **Cons**: What I most dislike is its recent lag and slower loading times. This may be due to the recent large updates. These lags don't make it inaccessible but is a noticeable difference from older models. > > My overall experience has been genuinely pleasant and fruitful. I am very happy with NEOS and am proud of its integration in our firm. ----- ### "Great Operational Tool" — 5.0/5 > **Joseph** | *16 December 2025* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: Neos does a good job of keeping everything centralized and organized, which makes day-to-day operations smoother across the firm. It helps our teams stay aligned, keeps cases moving, and provides consistent data we can rely on. From my side, having one system that supports case flow, reporting, and visibility across departments is a big plus. > > **Cons**: The biggest downside has been around integrations and responsiveness. Despite submitting a simple request for read-only API access, we haven’t received any response for weeks. This has limited our ability to implement offline conversion tracking and build reporting dashboards leadership is actively asking for. When Neos positions itself as having an open API and being collaborative with client teams, the lack of follow-up here has been frustrating and disruptive. > > Overall, Neos has been a solid platform for running the operational side of the firm. It brings structure, organization, and consistency to case management, which helps teams work more efficiently and deliver a better client experience. That said, while the core system is strong, delays around integrations and communication have been frustrating and have limited our ability to fully leverage the platform from a reporting and growth standpoint. With better responsiveness, Neos could be significantly more impactful. ----- Page: 1 / 9\ Next: [Next page](https://www.getapp.co.uk/software/125343/needles?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/125343/needles) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data