Urbest
Collaborative tool for facilities, maintenance and servics
4.7 /5 (26 reviews) Write a Review!Urbest Overview
What is Urbest?
Urbest is a cloud-based software for facilities and maintenance designed to help organisations and its users manage offices, hotels, flats and virtually any type of building. The platform enables managers to streamline approval workflows and organize data related to descriptions, quotes, invoices, appointments, and more.
Urbest comes with world class communication tools, where users can start group discussions and share photos in real-time on any mobile or web enabled device. The product offers a host of features such as role-based permissions, payment processing, purchases for order tracking, issue reporting, ratings, documents management, alerts, all via an easy-to-use interface.
Urbest allows organisations to monitor issues and gain insight into the satisfaction of tenants via instant notifications. Its customizable analytics enable managers to analyse job requests, the resolution of issues, and reviews. Plus, the reporting module allows users to schedule email reminders for completed tasks, new user ratings, or urgent matters, and export the information into XLS, CSV or XML formats.
Urbest Overview
Pricing
Pricing options
Pricing starts from $600 per year. Contact Urbest for more information.
Urbest Features
Media
Urbest Reviews for UK Users
Urbest Reviews for UK Users
A very good software that makes our lives easier
We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.
Computer Aid Facitily Mngt System: Urbest tops the league
As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.
Urbest is the innovation all modern Facilties Management companies needed yesterday
It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails.
It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction.
It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow
A user friendly revolution in task management software
It creates a good collaborative environment for managing tasks and issues. In the examples I have seen the introduction of Urbest has typically led to work being completed 20 - 30% faster than before, with higher satisfaction in the end result.
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A very good software that makes our lives easier
Pros
Very easy to use, our team is very happy to use this software daily.
Cons
Nothing to say here. Everything works like a charm.
Response from Urbest
Thanks Luc,
It's a pleasure to help you along your growth and new offices.
Computer Aid Facitily Mngt System: Urbest tops the league
As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.
Pros
The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.
Cons
Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.
Response from Urbest
Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us!
Best,
Team Urbest
Urbest Portalis
Pros
a better check for maintenance and a better connexion between users.
Cons
work wtih others partners than ENGIE to develop more skills.
Urbest is the innovation all modern Facilties Management companies needed yesterday
It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails.
It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction.
It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow
Pros
The simplicity, user friendliness, modern approach and workflow.
It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it.
Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.
Cons
Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured.
It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps
Response from Urbest
Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.
A user friendly revolution in task management software
It creates a good collaborative environment for managing tasks and issues. In the examples I have seen the introduction of Urbest has typically led to work being completed 20 - 30% faster than before, with higher satisfaction in the end result.
Pros
The strengths of this software are that it is very easy to implement and to use. It is easy to onboard service providers. You can see the status of all tasks at any point of time. It automates the collection and presentation of feedback on work done. Both planned and reactive work can be supported.
Cons
The issue to be aware of is that it is not a comprehensive facilities management solution, with lots of additional different modules. Its strength is task management, if that is what you want, it will do it well.
Response from Urbest
Thanks Trevor! We look forward to bringing even more value to our users, so stay tuned for some exciting things ahead!
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Urbest Pricing
Urbest Pricing
Pricing starts from $600 per year. Contact Urbest for more information.
Pricing starts from $600 per year. Contact Urbest for more information.
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Urbest Features
Urbest Features
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Categories
Categories
Additional information for Urbest
Additional information for Urbest
Key features of Urbest
- API
- Accounting Integration
- Alerts / Escalation
- Appointment Management
- Bid Management
- Billing & Invoicing
- CRM Integration
- Client Management
- Contact Database
- Contact Management
- Contract Management
- Customer Database
- Dispatch Management
- Document Management
- Employee Management
- Forms Management
- Incident Management
- Inspection Management
- Job Costing
- Job Management
- Mobile Access
- Multi-Channel Communication
- Order Management
- Payroll Management
- Performance Metrics
- Project Management
- Quality Control
- Reporting
- Routing
- Self Service Portal
- Surveys & Feedback
- Task Management
- Third Party Integration
- Time & Expense Tracking
- Work Order Management
- Workflow Management
Benefits
• Easy to use interface
• Customisable categories
• Real-time updates, notifications and collaboration on tasks
• Consolidation of requests
• Creation of a group of service providers
• Improved responsiveness
• Real-time monitoring of your building's activity
• Improved knowledge of your building and its needs,
• Saving time by eliminating repetitive administrative tasks (follow-up, reporting, recording information, etc.)
• Compliant with GDPR
Urbest FAQs
Urbest FAQs
Below are some frequently asked questions for Urbest.
Q. What type of pricing plans does Urbest offer?
Urbest offers the following pricing plans:
Starting from: US$600.00/year
Pricing model: Subscription
Free Trial: Available
Pricing starts from $600 per year. Contact Urbest for more information.
Q. What are the main features of Urbest?
Urbest offers the following features:
- API
- Accounting Integration
- Alerts / Escalation
- Appointment Management
- Bid Management
- Billing & Invoicing
- CRM Integration
- Client Management
- Contact Database
- Contact Management
- Contract Management
- Customer Database
- Dispatch Management
- Document Management
- Employee Management
- Forms Management
- Incident Management
- Inspection Management
- Job Costing
- Job Management
- Mobile Access
- Multi-Channel Communication
- Order Management
- Payroll Management
- Performance Metrics
- Project Management
- Quality Control
- Reporting
- Routing
- Self Service Portal
- Surveys & Feedback
- Task Management
- Third Party Integration
- Time & Expense Tracking
- Work Order Management
- Workflow Management
Q. Who are the typical users of Urbest?
Urbest has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does Urbest support?
Urbest supports the following languages:
Dutch, English, French, German, Polish
Q. What type of pricing plans does Urbest offer?
Urbest has the following pricing plans:
Subscription
Q. Does Urbest support mobile devices?
Urbest supports the following devices:
Android, iPhone, iPad
Q. What other apps does Urbest integrate with?
We do not have any information about what integrations Urbest has
Q. What level of support does Urbest offer?
Urbest offers the following support options:
Phone Support, Online Support
We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.