--- description: Learn how PlaybookUX can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for PlaybookUX. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: PlaybookUX Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [UX Tools](/directory/1287/ux/software) > [PlaybookUX](/software/127319/playbookux) # PlaybookUX Canonical: https://www.getapp.co.uk/software/127319/playbookux Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/127319/playbookux?page=2) > PlaybookUX is a cloud-based user experience (UX) testing solution, which helps businesses of all sizes capture and analyze customer interactions with products, prototypes, and websites. Key features include video-based feedback collection, team collaboration, screen recording \& template management. > > Verdict: Rated **5.0/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 7 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Playbook UX - **Location**: new york, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: PlaybookUX offers pay as you go plans which starts at $0 per month and includes incentives with $49 for unmoderated participants, $100 for 30 minute participant interview and $150 for 60 minute participant interview. Customers can opt for subscription plans which starts at $250 per month and large enterprises can request a personalized quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland and 35 more ## Features - A/B Testing - Alerts/Notifications - Annotations - Audience Targeting - Behaviour Tracking - Categorisation/Grouping - Collaboration Tools - Commenting/Notes - Customer Experience Management - Customer Segmentation - Customisable Categories - Customisable Questions - Customisable Reports - Customisable Templates - Data Import/Export - Data Visualisation - Demographic Data - Design Management - Email Reminders - Engagement Tracking ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [UX Tools](https://www.getapp.co.uk/directory/1287/ux/software) ## Related Categories - [UX Tools](https://www.getapp.co.uk/directory/1287/ux/software) - [User Testing Software](https://www.getapp.co.uk/directory/2075/user-testing/software) ## Alternatives 1. [UserWay Accessibility Widget](https://www.getapp.co.uk/software/2049830/userway) — 4.9/5 (328 reviews) 2. [Adobe XD](https://www.getapp.co.uk/software/2035423/adobe-xd) — 4.5/5 (1087 reviews) 3. [Lyssna](https://www.getapp.co.uk/software/2041995/usabilityhub-1) — 4.6/5 (86 reviews) 4. [Dovetail](https://www.getapp.co.uk/software/128343/dovetail-app) — 4.6/5 (97 reviews) 5. [Hotjar](https://www.getapp.co.uk/software/101789/hotjar) — 4.6/5 (539 reviews) ## Reviews ### "The greatest tool for people to validate designs and products" — 5.0/5 > **Mayur** | *1 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I’ve used a lot of these tools, and I mean a LOT. This one is uniquely simple and has everything I need to get my research studies up and running. Their templates are so helpful especially for unbiased questions. Videos start coming in within hours. > > **Cons**: There’s really nothing to complain about, especially after using all of the other software out there. I’m glad I found this tool since it’s hard to get my team to adopt research software and they were all happily using this\! > > It’s overall been excellent. Whenever I have a question, I send them a chatbot message and have a real person troubleshooting within minutes. I liken it to basecamp’s stellar support. ----- ### "The must adopt UX solution" — 5.0/5 > **Despina** | *10 October 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Intuitive features, value for money choice, awesome customer support. Participants give clear insights and the analytics feature is just awesome. > > **Cons**: Simply nothing. The product delivers on its promise > > Due to the nature of my work I handle many onboarding and UX audits for customers. PlaybookUX helps me deliver better and accurate results in less time. ----- ### "Affordable way to get usability feedback" — 5.0/5 > **Hatherly** | *12 October 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The quality and targeted demographic filtering is unbeatable. Solid international and domestic pool of participants. Great customer support and intuitive UI. We can bring our own customers as well. > > **Cons**: Would love highlight reels, but that's on their roadmap for Nov 2019 so looking forward to using that feature to show management clips. > > Overall PlaybookUX is an excellent platform for ux and product people to get feedback. We have the entire team onboard (unlimited seats) and their collaboration is unbeatable. Awesome way to get the whole team involved and hear from your customers. ----- ### "Understand how your customers feel and think\!" — 5.0/5 > **tonja** | *2 October 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It’s a top tier tool for gathering feedback about how my customers feel about my products. They have mobile, web, prototype testing so it’s easy to do it all in one spot. It’s powerful and simple – which is the best combination > > **Cons**: They just rolled out mobile – which was one of my requests so it has everything I need to conduct ux tests. > > I’ve had a wonderful experience\! I use it to test future enhancements, designs and my up and running product. It gets our organization in the “continuous testing” mindset. ----- ### "Simple and easy\!" — 5.0/5 > **Verified Reviewer** | *25 August 2019* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Powerful but simple tool. Get feedback from hard to reach demographics at a fraction of the price of other tools. > > **Cons**: Wasn't able to do in person sessions only video/ remote studies. > > Customer support was amazing. They responded right away to any issues I had and I was able to get results back faster than I thought\! ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/127319/playbookux?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/127319/playbookux) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data