ThermoGrid
About ThermoGrid
ThermoGrid is a cloud-based contractor management software solution designed for Field Service, HVAC-R, Plumbing, and Electrical companies that consolidates the full business cycle with features such as Scheduling & Dispatching, Inventory Management, Payroll, Invoicing, Marketing and more.
The system comes with smart dispatching, which automatically suggests Users to specific Jobs based on their role, skills, location, performance, and any scheduling conflicts to generate a positive client experience and generate the most revenue for your business. In addition, contractors can control bookings through a calendar interface that tracks leads all the way through the sales process and reports visual data with conversion rates and total bookings in a set time period.
ThermoGrid comes with GPS capabilities that can track employees' locations through the mobile app and monitors interactions with customers. The solution also provides a client database which stores information such as previous requests, contact information, uploaded job photos, and payment information. This database allows field service companies to manage their employees and gauge their performance based on Key Performance Indicators (KPIs)
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- Industry: Mechanical or Industrial Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Program with Superior Customer Service!!
Reviewed on 29/07/2020
Our overall experience with ThermoGRID has been exceptional. The high level of customer service...
Our overall experience with ThermoGRID has been exceptional. The high level of customer service provided by ThermoGRID outshines all others. Representatives are always available and answer our questions very quickly and accurately no matter what. Unlike some organizations, we have been able to get to know the ThermoGRID team which provides us with a level of security by allowing us to talk with the same team members each time we reach out. Forget any little things the software might lack as they are constantly updating and improving based on their client feedback.
Pros
What we like most about this program is the customization options for the end user. We are able to adapt color schemes within the scheduling calendar that helps highlight certain jobs/tasks at a quick glance along with creating our own categories for job types, customer acquisition recording, and much more. Additionally we have several custom documents that we have added to the program that we are able to attach to every applicable invoice and email directly to the customer. This program also has a simple yet effective integration with QuickBooks that helps us view customer balances directly at their profile page vs having to flip back to another program just to view credits/outstanding payments.
Cons
Integrating this software with our current business processes was very simple, but there may be room for improvement for client communication options along with a simplified remote payment system. We would also like to see credit card processing integration that allows for the swiping of a card or inserting a chip largely for client peace of mind.
Response from Thermogrid
Elizabeth, Thank you so much for this review!
We appreciate your feedback and will do anything we can to make the improvements that will benefit your company even more.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Needs improvement
Reviewed on 24/08/2022
Overall I will give this software a 6/10. It is a great product but there needs to be a major...
Overall I will give this software a 6/10. It is a great product but there needs to be a major overhaul and changes to be better for us technician to use
Pros
The product is really easy to learn to use
Cons
The software has too many bugs. For example I have a lot of issues when I hit in route on the calendar page to notify the customer I’m on the way but the circle just keep spinning and nothing happen. Also notice that thermogrid doesn’t offer uploading videos for customers
Response from Thermogrid
Hello,
Thank you for sharing your thoughts on ThermoGrid.
We're pleased to hear that you find our product easy to learn to use. We understand the importance of user-friendliness.
However, we apologize for the frustration you've experienced due to software behavior. We take this seriously and resolved all issues you mentioned on the calendar page.
Regarding your observation about uploading videos for customers, we understand the importance of multimedia capabilities. Your feedback will be taken into consideration as we continue to enhance our features.
Your insight that there's room for improvement is valuable to us. We're dedicated to making ThermoGrid an even better tool for technicians like you.
Thank you for your honesty and for choosing ThermoGrid. If you have any further insights, questions, or suggestions, please don't hesitate to reach out. We're here to support your success.
Best regards,
ThermoGrid Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Lacking features, functionality and support
Reviewed on 21/12/2018
After several months, we migrated to another tool and have been relatively happy. We found the...
After several months, we migrated to another tool and have been relatively happy. We found the promises and capabilities made were not matched by the tool or company to the degree expected.
Pros
It was relate easy to port over to it. We were operating in just a few weeks.
Cons
We found the tool required doing everything in a certain t made business challenging. We needed to be able to quickly make modifications to quotes at the customer site based on what was discovered. This was difficult. We followed the recommendations and loaded a huge library or parts only to discover that made finding the ones most usd here difficult and error prone. Most frustrating was service and training. A response of “ watch a video” isn’t what anyone wants to hear.
Response from Thermogrid
This is for the TemperaturePro franchise they had a contract with us that THEY do all training and support. Each new franchisee had to pay a large amount to sign up and we had to pay the franchise the $7,000 of it.
I would imagine that you believe there is a lack of features if you were not able to be trained properly by the franchise. The price book is 100% customizable and our system can do full AHRI matchup system estimates and take payment in less than 45 seconds.
All franchisees that singed up with TemperaturePro didn¿t know HVAC. It made it hard for them to use an HVAC specific software not knowing the operations of an HVAC business as well as not getting that support from the franchise.
We are no longer in an agreement with this franchise because it did not hold up its end of the agreement. Many franchisees have gone out of business due to the lack of support and training from the franchise.
We would be happy to show you everything our system can do.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service & Proformance
Reviewed on 29/07/2020
Great support. [SENSITIVE CONTENT HIDDEN] was tremendous help in setting our pricing to fit our...
Great support. [SENSITIVE CONTENT HIDDEN] was tremendous help in setting our pricing to fit our system. [SENSITIVE CONTENT HIDDEN] has been great spending time with me setting up the company and making sure I understand the reports. [SENSITIVE CONTENT HIDDEN] is always so friendly and helpful and [SENSITIVE CONTENT HIDDEN] has been very helpful with customer communications. Again, very good support.
Pros
The amount of support and response time is second to none. Also very impressed with the customization I have to fit our companies terminology and flow. Implementation went very smooth and we had support the entire time.
Cons
Very layered and takes some time to adjust. The price book not having pricing levels is a bit frustrating but recoverable.
Response from Thermogrid
Thank you for the review Lance.
Travis will be reaching out to help you with level pricing.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Smooth transition
Reviewed on 19/07/2018
Pros
The number one thing that set this software apart from the rest is the customer support . Not only is they freaky smart, but they are very efficient and responsive. She knows business. I can't say enough about them.
The software itself is perfect for us. I love the fact that it's simple enough for our staff to use, but yet has has the capability to do complex tasks and pricing. We are slowly implementing all of the features, and haven't touched the tip of the iceberg. I love how we aren't limited by it being too complex, or too simple.
I am not extremely competent with excel, but with Customer support on my side, I feel like an excel Guru. Setting up pricing is now a breeze. I can update the price book in less than a few hours.
Invoicing customers on site electronically is very simple, with a very professional look.
Hours are saved with creating estimates. Customer support will teach you how to auto tag whatever you want to a system.
If I quote a new HVAC system, I set it up to include any and all possible parts/scenarios to the bid, and I simply remove whatever I don't need to stay competitive. Technicians can quote a system in literally seconds.
Cons
I wish it came with 5-6 Customer support. I would even put a few of her in service trucks. I've tried to think of anything I don't like. I really can't. I think it's great software.
Response from Thermogrid
Aaron,
Thank you for your review as I am sure this will help future clients see that we care and will help them achieve their goals.
Ask Heather about the free business and operations evaluation if you both haven't discussed this already.
We are looking forward to serving you for many years to come, let us know if there is anything we can do to help you.
ThermoGrid FAQs
Below are some frequently asked questions for ThermoGrid.Q. What type of pricing plans does ThermoGrid offer?
ThermoGrid offers the following pricing plans:
- Starting from: US$110.00/month
- Pricing model: Subscription
- Free Trial: Available
Please contact ThermoGRID directly for pricing details.
Q. Who are the typical users of ThermoGrid?
ThermoGrid has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ThermoGrid support?
ThermoGrid supports the following languages:
English, Spanish
Q. Does ThermoGrid support mobile devices?
ThermoGrid supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ThermoGrid integrate with?
ThermoGrid integrates with the following applications:
QuickBooks Online, QuickBooks Online Advanced
Q. What level of support does ThermoGrid offer?
ThermoGrid offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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