RenewityRMA
About RenewityRMA
RenewityRMA is a cloud-based RMA (return merchandise automation) solution that helps businesses define and implement processes for returns and service management across multiple locations. Key features include quote generation, case management, serial number validation, KPI tracking, data export, and reporting.
The application allows users to define fields for processes in various formats such as numeric, text, drop-down, date, and lookup, and categorize them into logical groups. Administrators can provide role-based data access permissions to users by creating custom views related to the RMA process. The solution enables supervisors to assign tasks to team members and send automated emails to customers to report work progress.
RenewityRMA offers integration with third-party platforms including Salesforce and Zendesk, to help agents maintain user accounts and view ongoing team activities. The solution also helps representatives manage and link tickets to associated RMAs, and prepare canned responses to offer customer support. Using self-service portals, customers can submit tickets, check RMA statuses, and communicate with service agents.
Pricing starting from:
US$69.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$69.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of RenewityRMA: 67
Alternatives
A1 Tracker
Salesforce Service Cloud
Issuetrak
Vivantio
Reviews
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- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Service Flexibility
Reviewed on 05/02/2019
My company was able to create several custom processes for several different service and manufacturi...
My company was able to create several custom processes for several different service and manufacturing facilities. Each facility had unique process flows with the ability to either have full visibility into all processes or tailored visibility for each process and service organization . RenewityRMA allowed us to configure the software to match our current processes instead of making our process fit into something that couldn't be changed.
Pros
Creating my first RMA process was straight forward and the learning curve was minimal. The software allowed us to operate a 24/7 Service organization without adding service personnel. Our customers loved that they were able to use the WEB Portal to create an RMA request at any time of the day no matter where they were located in the world.
Cons
We really didn't experience any cons related to this software. We were very early adopters of this software but even the early releases were feature rich and relatively problem free.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fast Forward your RMA Process
Reviewed on 19/02/2019
We were running our RMA process through an in-house coded system based on an obsolete program, and...
We were running our RMA process through an in-house coded system based on an obsolete program, and it was on the brink of complete failure. RenewityRMA propelled us so far forward that it is hard to believe where we were before. We did a lot of research into available systems, and I thought it ironic that RenewityRMA had the best feature set, and at a fraction of the cost of other systems. Best decision we could have made.
Pros
RenewityRMA is a highly customizable product that puts all of the power of the system in your control. It isn't a canned product that you buy and then try to fit into, it is formed around your process, and then you have the keys to tweak and adjust as you see fit.
Cons
I don't think that there is anything that I didn't like about the program, there are enhancements that could be made, and the folks at RenewityRMA are more than happy to accommodate requests, and have always given us great support.
- Industry: Industrial Automation
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Product for the Money
Reviewed on 19/02/2019
Renewity allows us to have a customer facing program to track every device coming in for repair. ...
Renewity allows us to have a customer facing program to track every device coming in for repair. We send quotes, updates and other communication through the program and that allows us to keep everything together for every device. The program is configurable for our needs and the price is great!
Pros
This software allows us to have a customer facing RMA portal. We designed it to be specific to our company and our products. It allows us to have the work flow we want. This program is the lifeblood of our service business. The support team is great and I honestly cannot recall any issues of downtime because of their servers or software.
Cons
The initial set up of this program is not intuitive and they do not have a lot of instructions avaialble to help a user figure it out. There are a few features we would like that we are not able to utilize due to our setup, and changes to our set up cause reporting to go haywire.
- Industry: Medical Devices
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Renewity Review
Reviewed on 20/02/2019
I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we...
I am the Frontlines Admin, and I work with Renewity allot. They call or email me right back, we will have conference calls to teach me about the software. They are always there when I need them.
Pros
We use it for our device history record, its extremely helpful to us, for all our reporting, history of our returns and repairs. This is our only history record we us. It is very organized and easy to use.
Cons
Any issues I have had with frontlines, Renewity will make program changes for me, so I have no complaints
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Renewity software used to treat tickets and RMA
Reviewed on 04/03/2019
We are using Renewity since 2013. Our experience using the software is very good. We use it to...
We are using Renewity since 2013. Our experience using the software is very good. We use it to document and treat all our complaints and requests for information. the software allows us to gather all the information needed by the company to resolve the issues that the clients have with the equipment and answer all the requests for information.
We are able to connect a ticket with a RMA and manage the return of marchandise since issuing the RMA until sending the replacement part and receiving the defective part.
Pros
It is possible to treat tickets and RMA with one system.
Customers can organize the information according to their needs.
No problems to access the cloud system in 5 years of use.
Customer service answers are fast.
Cons
There are no predesigned reports and graphics to assist managers and users of the system
There is no graphics regarding KPI that allow to benchmark
When custom modifications are requested the process may be improved.
RenewityRMA FAQs
Below are some frequently asked questions for RenewityRMA.Q. What type of pricing plans does RenewityRMA offer?
RenewityRMA offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Starter Edition: $49/month/service rep Pro Edition: $69/month/service rep Contact Renewity Systems for enterprise plan
Q. Who are the typical users of RenewityRMA?
RenewityRMA has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RenewityRMA support?
RenewityRMA supports the following languages:
English
Q. Does RenewityRMA support mobile devices?
RenewityRMA supports the following devices:
Q. What other apps does RenewityRMA integrate with?
RenewityRMA integrates with the following applications:
Salesforce Sales Cloud, Zendesk Suite
Q. What level of support does RenewityRMA offer?
RenewityRMA offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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