Milldesk
About Milldesk
Milldesk is an IT help desk and service management platform designed for IT service providers and organizations of all sizes. Key features include intelligent workflows, automatic and scheduled tickets, communication tools, contract management, customizable branding, and feedback management.
With Milldesk’s intelligent workflows, IT support staff can create, view, and prioritize processes according to predefined user rules. The shared services center allows all IT issues to be consolidated and requests to be made to different departments such as HR, maintenance, IT, etc. Milldesk’s catalog of services is designed to streamline the procedure for creating tickets by providing a configurable menu with frequently requested services and custom fields such as SLA, category, and priority.
Milldesk includes a requester panel with an intuitive dashboard for opening, tracking, and evaluating tickets as well as communicating directly with IT support staff. The survey feature allows businesses to collect feedback and measure satisfaction for each performed service. The solution also provides management reports with visual analyses of overall performance. Milldesk’s inventory management tools are designed to monitor all hardware and software within a company and identify any potential threats or violations of software usage policies.
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best option for helpdesk
Reviewed on 15/02/2019
We had our own helpdek tool but we had a total damage and we had to find out a quick solution to...
We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.
Pros
I like everithing of Milldek, because this tool helped us to improve our helpdesk service. The most I like is the advantage to get control of all activities inside and outside the company. I can manage the tickets from my cellphone easily.
Cons
Maybe the price, I know about some options for free, at least in latinamerica.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Milldesk Review
Reviewed on 01/03/2019
I am part of the team that evaluated and made the decision to purchase this application. We think...
I am part of the team that evaluated and made the decision to purchase this application. We think it was a very good decision.
Even though we do not use all the potentialities of the application, it has been a great advance in the management of our support area.
Pros
* It is an easy-to-use, friendly tool with no access problems
* It has (almost) everything I need for my job
* Is stable. We have not had interruptions during its use. Est + a always available.
*The quality of the application and the speed improved considerably when they switched to the HTML5 version
Cons
* He preferred his task barrier in the previous version (it was simpler and more efficient). Sometimes, less is more.
* Currently, being an application that solves our needs very well, there are details in its graphics that are not very efficient. For example, excess left-bar buttons. It would be optimal if they allowed the user to parameterize this aspect according to their own needs.
* The reports could be more precise. Even perhaps they could make it easier for the user to build them based on certain parameters.
- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Milldesk CSC
Reviewed on 27/02/2019
Obtain measurement of helpdesk efficiency
Obtain measurement of helpdesk efficiency
Pros
It allows my team to organize daily and recurrent tasks
Cons
It is not easy to manage the subordinate tasks - there is no way to prioritize
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Milldesk system
Reviewed on 27/02/2019
The deployment of milldesk has added great value to our business, contributing to service improvemen...
The deployment of milldesk has added great value to our business, contributing to service improvement, SLA controls, description and creation of a service catalog, allowing a broad knowledge of all services provided, as well as improved customer relationship management.
Pros
What attracts us most in the milldesk system are its ITIL-based functionality and structure, allowing for optimal management of IT demands, as well as continuous improvement.
Cons
It does not have locale grouping to apply to the request, technician, and catalog services viewer and shareer filters.
- Industry: Building Materials
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Efficient, simple to access and to work
Reviewed on 01/03/2019
We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise...
We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise, we can access from phone, from our home pc, we can provide support from anywhere.
Pros
Work on cloud, no need of install any software, good and fast support, all changes are recorded.
Cons
I missed some kind of access configuration. And I think the mobile app can be better.
Milldesk FAQs
Below are some frequently asked questions for Milldesk.Q. What type of pricing plans does Milldesk offer?
Milldesk offers the following pricing plans:
- Starting from: US$19.00/month
- Pricing model: Subscription
- Free Trial: Available
Contact Milldesk for pricing information.
Q. Who are the typical users of Milldesk?
Milldesk has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Milldesk support?
Milldesk supports the following languages:
English, French, Portuguese
Q. Does Milldesk support mobile devices?
Milldesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Milldesk integrate with?
Milldesk integrates with the following applications:
Microsoft Power BI, WhatsApp
Q. What level of support does Milldesk offer?
Milldesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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