--- description: Learn how LeadDesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for LeadDesk. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: LeadDesk Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [LeadDesk](/software/129651/leaddesk) # LeadDesk Canonical: https://www.getapp.co.uk/software/129651/leaddesk Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/129651/leaddesk?page=2) > LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. > > Verdict: Rated **4.8/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of LeadDesk Omnichannel customer service system for managing all channels as one. Outbound sales solution that triples your agent efficiency. Primed with AI to maximise agent talk time Fully customisable campaigns, queues, reports and operations. All of your data is in one location for easy reporting. Our solutions meet the regulation in each market ensuring that both our and your business is compliant. Our servers are in Europe, ensuring fast operations and that your data is not handed to outside the EU. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 13 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LeadDesk - **Location**: Helsinki, Finland - **Founded**: 2010 ## Commercial Context - **Starting Price**: €99.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Instant: €89 / licence (from 2-5 licenses) Essential: €99 / licence (starting from 5 licenses) Advanced: €129 / licence (starting from 5 licenses) Enterprise pricing option available upon request for 50 licenses and above. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Norwegian, Spanish, Swedish - **Available Countries**: Denmark, Finland, France, Germany, Netherlands, Norway, Spain, Sweden ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - Blended Call Centre - CRM - Calendar Management - Call Centre Management - Call Conferencing ## Integrations (11 total) - Giosg - Google Analytics 360 - Microsoft Power Automate - Microsoft Power BI - Mobile Payment Software - Pipedrive - Plecto - SalesScreen - Salesforce Sales Cloud - Surfly - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software) ## Related Categories - [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software) - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) - [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software) ## Alternatives 1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Readymode](https://www.getapp.co.uk/software/107701/xencall) — 4.6/5 (136 reviews) ## Reviews ### "My LeadDesk way" — 5.0/5 > **Stella** | *16 October 2024* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Fast accessibility. Soft layout with easy-to-look-at features. > > **Cons**: No real good way to treat me returning to customers, and to notify me about it. > > I am very happy to use it\! I use it every working day. ----- ### "Buen programa" — 5.0/5 > **Fernando** | *2 October 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Es un programa muy útil, eficaz y normalmente funciona rápido > > **Cons**: Por lo general funciona bien aunque a veces ha fallado interrumpiendo llamadas > > No lo he usado mucho tiempo, pero he tenido una buena experiencia ----- ### "Call Center solution" — 4.0/5 > **Markus** | *11 December 2019* | Medical Devices | Recommendation rating: 8.0/10 > > **Pros**: It´s easy to use, especially the address import > > **Cons**: Nothing, everything works fine. Even the support is working > > Our team contacts physiotherapists and tries to schedule a meeting for our salesman ----- ### "Simple, fast and great functionalty" — 5.0/5 > **Verified Reviewer** | *13 November 2019* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs. > > **Cons**: I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data. > > My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily. ----- ### "Jere Jarvi" — 5.0/5 > **Jere** | *8 December 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: simple organization, tha campaings are good too, the surveilance systems of progression are good, and mostly simple to use. > > **Cons**: callback system is the worst. sometimes dont show up the info when answering, or the campaings have to be changed in the b2b if you want to find the right card, then there is the option to change the campaing order and the cards bounce everywhere > > overall experience is 9/10 look the cons section for info ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/129651/leaddesk?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/129651/leaddesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data