---
description: Learn how ServoDesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for ServoDesk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ServoDesk Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [ServoDesk](/software/129951/simplisys-service-desk)

# ServoDesk

Canonical: https://www.getapp.co.uk/software/129951/simplisys-service-desk

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.uk/software/129951/simplisys-service-desk?page=2)

> Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.
> 
> Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of ServoDesk

Work Smarter
Prioritise Workload with Simply Smart service management software. Close more incidents at first contact by cross skilling teams with dynamic knowledge management. 

Enterprise Service Management
Moreover Roles and Permissions facilitates Enterprise Service Management - make Simplisys central to your organisation and drive a service management culture across the Enterprise. Enterprise Service Management is proven to improve production and profitability by delivering the query to the correct team and receiving a prompt response inline with company policy. What is more, ESM (Enterprise Service Management) improves client and employee satisfaction rates increasing retention thereby reducing recruitment and training
costs.

Approach to Utopia
No need to take a big bang approach, start where the need is most urgent maybe IT, Facilities or HR and move step by step across the enterprise. Flexible licensing accommodates small steps, pay as you grow.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 18 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Simplisys
- **Location**: Portishead, Bristol, UK
- **Founded**: 2006

## Commercial Context

- **Starting Price**: £20.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Contact Simplisys for full pricing options.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Routing
- Autoresponders
- CMDB
- Call Centre Management
- Canned Responses
- Capacity Management
- Case Management

## Integrations (8 total)

- Gmail
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Complaint Management Software](https://www.getapp.co.uk/directory/841/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.getapp.co.uk/directory/841/complaint-management/software)
- [CMDB Software](https://www.getapp.co.uk/directory/1141/cmdb/software)
- [MSP Software](https://www.getapp.co.uk/directory/645/managed-service-providers-msp/software)
- [IT Service Software](https://www.getapp.co.uk/directory/1049/it-service/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews)
5. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)

## Reviews

### "Simple and easy to use" — 5.0/5

> **Lauren** | *15 November 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The software is easy to use for all employees and does not require weeks of complex training.
> 
> **Cons**: We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.
> 
> Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.

-----

### "Ayrshire college" — 5.0/5

> **Jacqui** | *18 September 2024* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal
> 
> **Cons**: Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users
> 
> my experience was a positive experience - interface was easy to navigate for operators and technicians - support form provider was excellent

-----

### "Simplisys Ticketing System Review" — 4.0/5

> **Valon** | *13 November 2019* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.
> 
> **Cons**: Dashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.

-----

### "Service management at its best" — 5.0/5

> **Keerthi** | *17 September 2024* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Unbelievably easy to configure and use. Notwithstanding great Automation and Ai features. Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze.
> 
> **Cons**: I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports
> 
> Great from start to finish, from initial configuration help to ongoing support.

-----

### "Simplisys Service Desk" — 5.0/5

> **Robert** | *1 November 2019* | Religious Institutions | Recommendation rating: 10.0/10
> 
> **Pros**: Its cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things.
We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. 
The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.
> 
> **Cons**: It doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. 

No remote control for Apple Mac's.
> 
> This gave us the ability to communicate out to the great church which we did not have with our older system.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.uk/software/129951/simplisys-service-desk?page=2)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/129951/simplisys-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/simplisys-service-desk/> |
| en-AE | <https://www.getapp.ae/software/129951/simplisys-service-desk> |
| en-AU | <https://www.getapp.com.au/software/129951/simplisys-service-desk> |
| en-CA | <https://www.getapp.ca/software/129951/simplisys-service-desk> |
| en-GB | <https://www.getapp.co.uk/software/129951/simplisys-service-desk> |
| en-IE | <https://www.getapp.ie/software/129951/simplisys-service-desk> |
| en-NZ | <https://www.getapp.co.nz/software/129951/simplisys-service-desk> |
| en-SG | <https://www.getapp.sg/software/129951/simplisys-service-desk> |
| en-ZA | <https://www.getapp.za.com/software/129951/simplisys-service-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"ServoDesk","description":"ServoDesk is the future, an AI powered IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.\n\nServoDesk, powered by Simplisys provides incident and application support, as well as management of crisis events and IT infrastructure changes. With configurable workflows, users have a graphical view of processes in real time. The routing technology enables IT support staff to answer inquiries, questions, requests, and complaints from multiple channels which can be assigned to the correct team depending on workload, priority, and the nature of the issue. \n\nServoDesk integrates with third party HR, service desk, and email software such as MS Exchange, Office 365, Active Directory for Single Sign On, and LADP. With the flexible integration module, the platform can be integrated with any additional third party software.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/10d686fa-a89b-466d-b27e-e261fd0953c3.jpeg","url":"https://www.getapp.co.uk/software/129951/simplisys-service-desk","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/129951/simplisys-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":18},"offers":{"price":"20","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"ServoDesk","position":3,"item":"/software/129951/simplisys-service-desk","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/software/129951/simplisys-service-desk#breadcrumblist"}]}
</script>