About Halp

Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more.

Opening up a ticket is as simple as adding an emoji to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.

Halp’s web view allows teams to manage tickets, build custom forms, automate redundant requests, and track your team’s overall performance. Companies using Halp get faster response times, more productive teams, and happier employees.

Halp functions as a robust ticketing system or can be integrated directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems.

Along with internal operations, many of our customers are also using Halp to provide white-glove customer service through shared Slack Channels. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Halp

- Halp automates ticketing workflows by recognizing an emoji and command in Slack.
- Improve reporting by quickly creating tickets in Slack.
- Ticket updates are synced with real-time Slack interface.
- Quickly assign tickets to appropriate teams and channels.
- Customize Halp settings according to team preferences.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$15.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Halp Software - Slack messages in public or private channels can be marked with the ticket or custom emoji and turned into a trackable ticket.
Halp Software - Agents and admins can create custom fields to track the values of different properties on tickets
Halp Software - Reduce context switching and capture requests where people are already communicating with you.
Halp Software - Ticket rules can result in a ticket being routed to a different triage channel based on a specific condition
Halp Software - Halp has a new “App Home” experience in Slack!
App Home is a great way for anyone (Agents and End-users alike) to quickly find tickets that they may need to take action on or reference.
View 6 more
Halp video
Halp Software - Slack messages in public or private channels can be marked with the ticket or custom emoji and turned into a trackable ticket. Halp Software - Agents and admins can create custom fields to track the values of different properties on tickets Halp Software - Reduce context switching and capture requests where people are already communicating with you. Halp Software - Ticket rules can result in a ticket being routed to a different triage channel based on a specific condition Halp Software - Halp has a new “App Home” experience in Slack!
App Home is a great way for anyone (Agents and End-users alike) to quickly find tickets that they may need to take action on or reference.

Features

Total features of Halp: 45

  • Alerts / Escalation
  • Asset Tracking
  • Assignment Management
  • Automated Routing
  • Availability Management
  • Change Management
  • Collaboration Tools
  • Configurable Workflow
  • Configuration Management
  • Customisable Branding
  • Dashboard
  • Email Management
  • Employee Activity Monitoring
  • Employee Management
  • File Sharing
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritisation
  • Problem Management
  • Project Management
  • Real-Time Chat
  • Recurring Issues
  • Release Management
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Self Service Portal
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration

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Reviews

Overall rating

5 /5
(2)
Value for Money
5/5
Features
4/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 2
Victor B. Victor B.
Overall rating
  • Industry: Construction
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Halp: filling the gap between the [email protected] email and a full helpdesk

Reviewed on 25/07/2021

Halp has been a great transition for us from a basic [email protected] shared mailbox. It's great value...

Halp has been a great transition for us from a basic [email protected] shared mailbox. It's great value for money and inexpensive for what it does--we look forward to seeing how the product grows and how we will end up using it as we grow.

Pros

Halp made it super easy to set up our team to start processing tickets and most importantly helping our internal customers. The Microsoft Teams interface is slick, and since we're all on it, people are enjoying being able to directly interact with helpdesk resources through Teams. It was quick to setup and intuitive for us and our end users. We like the search interface's speed for helping us find similar issues and get up to speed quickly.

Cons

It's still pretty basic: reassigning a ticket in Teams isn't possible (use the web interface), it handles message attachments poorly, and sometimes we still have to dig out the original email that came into our helpdesk account to figure out what the request is about. No macro/frequently used text support.

Randy T. Randy T.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, Great People.

Reviewed on 09/01/2020

Every single person I have interacted with at Halp is passionate about the product and how it can...

Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.

Pros

I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.

Cons

They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.

Halp FAQs

Below are some frequently asked questions for Halp.

Halp offers the following pricing plans:

  • Starting from: US$15.00/month View Pricing Plans
  • Pricing model: Subscription
  • Free Trial: Available

Halp offers a 14-day free trial, after which their self-serve pricing starts at $15/agent/month. Team tier: $15 per helpdesk agent per month Professional tier: $50 per helpdesk agent per month Enterprise tier: please contact Halp

Halp has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Halp supports the following languages:

English

Halp supports the following devices:

Halp integrates with the following applications:

Jira, Microsoft Teams, Slack, Zapier, Zendesk

Halp offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

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