Breezeway

4.6 (69)
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Automate operations, drive quality, & elevate property care.

About Breezeway

Breezeway is the #1 operations and messaging platform for short-term rentals. Breezeway integrates with dozens of PMS providers. Breezeway is purpose-built to coordinate complex work, like cleaning and maintenance, and deliver homes that are perfectly prepared to specific standards. Standardize your processes with customizable checklists, an easy-to-use mobile app for cleaners, a welcome book, guest messaging and more.


Key benefits of Breezeway

Breezeway’s desktop and mobile apps empower you and your teams to:
- Schedule Property Care & Service Tasks
Our user-friendly dashboard combines data from integrations, teams, and historical jobs so you can ditch your spreadsheets and make sure that the right job is assigned to the right person and at the right time.

- Coordinate Work & Issues
Our customizable checklists and mobile apps equip your staff with user-friendly tools, so they can perform detailed work at each property that complies with your company's brand standards. You’ll also have visibility to monitor progress in real-time, adjust assignments for last-minute changes, and triage issues as soon as they arise.

- Text Guests
Our SMS messaging tools are purpose-built for short-term rental operators, so you can stay on top of in-house issues, increase guest satisfaction, and drive 'gap night' revenue.

- Share & Report Work to Owner Clients
Showcasing the full scope of your property management services to homeowners has never been more important. Our owner reporting programs give you what you need to increase owner retention, acquisition, and referral business.

- Control Property Access & Security
Our smart tech dynamically generates, shares, and terminates lock access codes based on the progress of each task, so you can reduce confusion and increase the security of each property.

- Integrate with PMS Systems & IoT Devices
Optimize your property operations by integrating Breezeway with your property management software. Our PMS integrations automatically sync your property details and reservation data, which makes it easy for you to coordinate cleaning, inspections and maintenance.


Images

Breezeway Software - Automate Task Scheduling & Property Care Programs
Breezeway Software - Easily Coordinate Work and Gain Confidence in Property Care
Breezeway Software - Complete High-Quality Cleans, Inspections, and Repairs
Breezeway Software - Share Detailed Owner Reporting and Build Trust
Breezeway Software - Tie Your Operations and Messaging Together
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Breezeway video
Breezeway video
Breezeway Software - Automate Task Scheduling & Property Care Programs
Breezeway Software - Easily Coordinate Work and Gain Confidence in Property Care
Breezeway Software - Complete High-Quality Cleans, Inspections, and Repairs
Breezeway Software - Share Detailed Owner Reporting and Build Trust
Breezeway Software - Tie Your Operations and Messaging Together

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Breezeway

4.6 (69)
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Starting Price

US$6.00
month
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month

Pricing Options

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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.6 /5
(69)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.7/5

Already have Breezeway?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 69
Leah R
Leah R
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hands down best support team in the business

Reviewed on 14/07/2023

We have nothing but great feedback for Breezeway they are the entire package strong support team, a...

We have nothing but great feedback for Breezeway they are the entire package strong support team, a consistent product, and continually striving to improve and make the product stronger.

Pros

In today's fast-paced world, managing housekeeping and inspection tasks efficiently is crucial for businesses of all sizes. We implemented Breezeway 3 + years ago and it has been a stand-out product in our tech stack. Not only is the product top notch the support team is hands down the best in the business. Their communication and follow through is impeccable. Even if a question or concern can not be immediately answered the team always uses their resources and continually keep in communication until the issue is resolved or the question is answered. Breezeway allows for seamless scheduling and coordinating and minimizes miscommunications among the team and the potential for missed cleans/inspections. The ability to customize inspections has been very valuable due to our luxury homes which are all very unique. Bluewater Homeowner Partners are impressed when we tell them we can add specific requirements that pertain only to their home to ensure they are completed every visit.

Cons

The feature that I would love to see improved is on the vendor side. A housekeeping company must assign cleans to employees on a desktop not within the mobile app. I believe the thought process behind this is all companies have an administrative employee however, a lot of our vendors are managing and in the field. We have found workarounds but again down the road, this enhancement would be great.

Response from Breezeway

Love the love for our Support team. We agree that our team is pretty special! Thanks for sharing your experience.

Great feedback for service partner improvements so we'll make sure that's shared with the appropriate team members!

Sammy
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Breezeway automation has saved us time and money!

Reviewed on 19/07/2023

Pros

Breezeway has helped streamline our daily cleaning and inspection process for guest and owner reservations, as well as maintenance tasks. The task automation has saved us a lot of time!

Cons

It would be beneficial if we could create subtasks within a task and assign those subtasks to different employees. This would help us with larger, multistep projects. It would also be nice if users could create private task lists for themselves without assigning them to a specific property.

Response from Breezeway

So glad that we're helping you save time! Thanks for sharing your experience. Subtasks are definitely something we hear our clients would benefit from often so it's a feature we're considering in the future!

Kelly
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Their Software is buggy and did not work. With no refund its basically theft or fraud

Reviewed on 02/06/2023

We first came into knowledge of Breezeway through a safety presentation they gave on a webcast for...

We first came into knowledge of Breezeway through a safety presentation they gave on a webcast for Arizonans for Responsible Tourism (AZRT). In contacting Breezeway for this service we were given a fairly persistent presentation on their management software and nothing about the safety component other than they would have someone get back to us. The management software presentation did have its appeal so we went along with while following up on the safety measures we were first presented with. It took many months and many follow ups before we did finally hear from someone in their safety division. He confirmed our suspicion that they were using the safety presentations as a bait-and-switch to sell their management software and because of this, he had been too busy to get in touch with us sooner.Due to the high promises and high appeal of the of the management software, we did eventually sign up and went through extensive hours putting together the information they needed to set us up. Unfortunately their software never worked and was referred to as being buggy. Breezeway continued to charge us and would not let us cancel with out penalty. Essentially they present one company function, admittedly bait-and-switch to another division for software that did not work for us, but aggressively hold to strict cancellation terms along with non-refundable monthly billings; this while we spend a great amount of time and frustration on their non-functional software.

Pros

They have a good idea with their management software and present it well. The safety component was of great interest (however it is really used for a bait-and-switch so never benefited)

Cons

Their software is buggy and it never worked. They refused to refund us and hold a strict cancellation policy that they fought hard to continue charging. A lot of frustration with the bugs in their software and a great amount of time and never a benefit as we were never able to use due to the bugs. Additionally it cost us a decent amount of money prior to cancelling. Again they would not refund even through we were never able to use due to the bugs.

Response from Breezeway

We're sad to hear your experience with Breezeway as this does not reflect the high level of client support that our team offers and many of our clients rave about. It looks like our team was in contact with you about cancellation and waived the standard policy. If you'd like to discuss further, please feel to reach out to our team at [email protected].

Michelle
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love Breezeway

Reviewed on 02/09/2021

LOVE!! Great support.

LOVE!! Great support.

Pros

Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.

Cons

At times it takes both the ap and the desktop version on your phone to get all the information.

Stacy
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MUST HAVE PRODUCT!!!

Reviewed on 06/06/2019

We love it, and can't wait to learn more!!

We love it, and can't wait to learn more!!

Pros

As an Owner/General Manager of a vacation rental company I am inundated with new software and products all the time. I decided to give this one a try and we have been blown away. It is going to give me so much information on how we run our business, and how much tasks and supplies are truly costing me. We have only been using it about 3 months and we haven't even dived in to all of it.

Cons

Comments section has been the hardest for us. We use slack and like its ease of keeping everyone in the loop. We feel the comments section isn't as quick and easy for people to use, again its been 2 months so could be us :)

Alternatives Considered

Properly

Reasons for Switching to Breezeway

The sales team was so knowledgeable and wonderful to work with and Breezeway had way more in terms of use that mattered to us.
Showing 5 reviews of 69 Read all reviews

Breezeway FAQs

Below are some frequently asked questions for Breezeway.

Breezeway offers the following pricing plans:

  • Starting from: US$6.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Breezeway for pricing information.

Breezeway has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Breezeway supports the following languages:

Danish, English, German, Spanish

Breezeway supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Breezeway integrates with the following applications:

365villas, Apaleo, AppFolio Property Manager, Avantio, Barefoot, Beds24, BookingSync, CiiRUS, Cloudbeds, Elina, Escapia, Guesty, Guesty For Hosts, HOMHERO, Hospitable.com, Hostaway, Hostfully Property Management Platform, Hostify, JANIIS Property Management Platform, Kigo, Kross Booking, LiveRez, Lodgify, Mews, MyVR, OPERA Cloud Property Management, OwnerRez, RNS Vacation Rental Software, RealTimeRental.com, Rent Manager, Resly, Smily, Stayntouch PMS, Streamline, SuperControl, Track Vacation Rental PMS, Virtual Resort Manager, WebRezPro

Breezeway offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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