SpotOn
About SpotOn
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.
SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.
SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.
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Reviews
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- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A True Game Changer
Reviewed on 30/01/2020
Restaurant owners share many of the same struggles in managing and growing their businesses. ...
Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.
Pros
The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.
Cons
As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Exceptional Service from Spot On/[sensitive content hidden]
Reviewed on 19/02/2024
Pros
I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible.
One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers.
Moreover, [sensitive content hidden] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision.
Overall, I highly recommend Spot On and [sensitive content hidden] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry.
Cons
A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
Cake's customer service went downhill since the change of ownership.Switched From
CAKE POSReasons for Switching to SpotOn
They offered better price that fit our budget.Response from SpotOn
Thank you for the feedback and for taking the time to leave us a review, Maria. Customer service is important to us, and we're so happy to hear about your positive experience with our team. We look forward to continuing to help you grow your business.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Owner company
Reviewed on 28/06/2024
Pros
Nothing like anything. It’s terrible. Don’t waste your time and money’s.
Cons
Garbage .. that’s it. Just stress and issues every week
Response from SpotOn
We're sorry to hear you've experienced difficulties working with us and want to help make this right. Please reply to our direct message with your contact information so we can assist you better.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer support is always amazing!
Reviewed on 23/02/2024
Customer service representative, [sensitive content hidden], has been with me throughout this...
Customer service representative, [sensitive content hidden], has been with me throughout this journey, always assisting me in finding solutions for specific issues. He has shown great patience and is bilingual, communicating with me in my native language. An amazing individual,[sensitive content hidden] is my go-to person for any topic my boss asks me about in Spoton. We have been traveling together for a year.
Pros
I find all the tools I use to enhance my marketing campaigns to be fantastic. I begin by sending emails, and then we implement a reward program that people can enjoy through discounts. Additionally, we have tools that allow customers to make reservations online, and a waiting list (which helps a lot on busy days) . SpotOn offers numerous benefits, including integration with Doordash, Uber Eats, and other platforms for receiving online orders, e-gift cards, and much more.
Cons
I would like to implement sending text messages to customers, also another business offers an AI to answer phone calls as a filter to connect with real customers by phone when we get a call. If we implement this, we will be the first to do so.
Response from SpotOn
We appreciate your feedback, Gabriela, and want to thank you for taking the time to leave us a review. We are so happy to hear about your experience with our products and customer support team.
We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on text messaging, and AI phone calls to the appropriate teams. Thank you for being a part of the SpotOn family.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
[sensitive content hidden] is STELLAR
Reviewed on 14/02/2024
Overall things are great. The support system is much improved than it was originally. I would...
Overall things are great. The support system is much improved than it was originally. I would still suggest that the same person working on a support ticket follow it through to the end/completion. We often have 3-4 people try to help us with issues and have to repeat the problem several times to get them up to speed. We are pleased with the improvements in reliability of the system compared to a year ago this time.
Pros
[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.
Cons
Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!
Response from SpotOn
We appreciate your feedback, Daniel, and want to thank you for taking the time to leave us a review. We are constantly evolving our tech and its capabilities to better support businesses, so we've passed along your feedback on our handhelds and work stations.
We're glad to hear about your experience with your Restaurant Success Manager and that you've had an improved experience with our support team. Customer service is extremely important to use.
Thank you for being a part of the SpotOn family, Daniel and we look forward to continuing to help you grow your business.
SpotOn FAQs
Below are some frequently asked questions for SpotOn.Q. What type of pricing plans does SpotOn offer?
SpotOn offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Subscription pricing starts at $99/month. A free plan is available. Contact SpotOn for more information.
Q. Who are the typical users of SpotOn?
SpotOn has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SpotOn support?
SpotOn supports the following languages:
English
Q. Does SpotOn support mobile devices?
SpotOn supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SpotOn integrate with?
SpotOn integrates with the following applications:
7shifts, Apple Pay, Auto Decision Platform, BevSpot Food and Beverage Management, Craftable, DAVO, DolceClock, DoorDash, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo
Q. What level of support does SpotOn offer?
SpotOn offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SpotOn.
- Restaurant POS Software
- Pub ePOS Systems
- Payment Processing Software
- POS Systems
- Restaurant Management Software
- Food Delivery Software
- Online Ordering Systems
- Online Booking Systems
- Customer Loyalty Software
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