--- description: Learn how timetoreply can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for timetoreply. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: timetoreply Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/306/email-management/software) > [timetoreply](/software/130915/timetoreply) # timetoreply Canonical: https://www.getapp.co.uk/software/130915/timetoreply Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/130915/timetoreply?page=2) > Email analytics \& customer relationship intelligence for customer-facing teams. Track reply times, hit your SLAs, and surface customer sentiment, intent and urgency to catch service risks early — all inside Outlook, Microsoft 365 and Google Workspace, with no change to how your team works. > > Verdict: Rated **4.5/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of timetoreply Easy to implement. Instant data. Shared and individual mailboxes. No change to workflows. No training required. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 42 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Time To Reply - **Location**: Leatherhead, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing is based on a transparent per-mailbox SaaS subscription model with a deployment minimum of 15 mailboxes for the Optimize and +Intelligence plans, and a 100-mailbox minimum for the Enterprise plan. Annual agreements include a built-in discount of up to 30% compared to standard monthly commitments. • Optimize: $34/mailbox/month billed annually ($49/mailbox/month billed monthly). Includes shared \& individual inbox analytics, SLA tracking with real-time alerts, response time \& workload reporting, and team performance benchmarking. (minimum 15 mailboxes) • +Intelligence (most popular): $49/mailbox/month billed annually ($70/mailbox/month billed monthly). Adds advanced Smart Data features including sentiment shifts, urgency spikes, prioritize instantly queues, catch what's stalling prompts, and AI-powered manager summaries. (minimum 15 mailboxes) • Enterprise: Custom enterprise-grade packages starting at $95/mailbox/month billed annually ($135/mailbox/month billed monthly) designed for compliance, advanced security, and multi-team controls. (minimum 100 mailboxes) - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 188 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - CRM - Collaboration Tools - Contact Management - Customisable Reports - Dashboard - Data Security - Data Visualisation - Drag & Drop - Email Management - Email Monitoring - Email Tracking - Inbox Management - Interaction Tracking ## Integrations (12 total) - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Microsoft 365 - Microsoft Outlook - Salesforce Audience Studio - Salesforce Customer360 - Salesforce Sales Cloud - Salesforce Service Cloud - Vanta - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Email Management Software](https://www.getapp.co.uk/directory/306/email-management/software) ## Related Categories - [Email Management Software](https://www.getapp.co.uk/directory/306/email-management/software) - [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software) - [Reporting Tools](https://www.getapp.co.uk/directory/931/analytics-reporting/software) ## Alternatives 1. [Gmail](https://www.getapp.co.uk/software/91602/gmail) — 4.8/5 (13491 reviews) 2. [Google Workspace](https://www.getapp.co.uk/software/90761/google-apps-for-business) — 4.7/5 (17629 reviews) 3. [Microsoft Outlook](https://www.getapp.co.uk/software/91380/microsoft-outlook) — 4.5/5 (2484 reviews) 4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [Wrike](https://www.getapp.co.uk/software/9964/wrike) — 4.4/5 (3027 reviews) ## Reviews ### "Great tool to understand mail inflow and trends" — 5.0/5 > **Paweł** | *17 February 2021* | Paper & Forest Products | Recommendation rating: 10.0/10 > > **Pros**: - complex overview of process flows - helps to understand the trends - helps to manage workload > > **Cons**: there are no aspect which are not beneficial for me. ----- ### "Time to Review" — 5.0/5 > **Alex** | *4 February 2020* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients. > > **Cons**: I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it). > > We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits. ----- ### "Great software but comes with a price" — 5.0/5 > **J** | *4 March 2019* | Packaging & Containers | Recommendation rating: 6.0/10 > > **Pros**: It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use. > > **Cons**: The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems. ----- ### "Exactly what we need" — 5.0/5 > **Mark** | *4 February 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and affordable. Good customer support. We measure email response time and this does that perfectly > > **Cons**: On occasion it hasn't worked for us and we've had to get help with updates. ----- ### "Great For Data Retention" — 4.0/5 > **Ashley** | *9 February 2021* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I could see all the data I needed daily on one screen > > **Cons**: Sometimes it wouldn't work for weeks. I would get zeros on all my data and have to call someone to get it fixed. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/130915/timetoreply?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/130915/timetoreply) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data