--- description: Learn how Updox can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Updox. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Updox Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Remote Patient Monitoring Software](/directory/1739/remote-patient-monitoring/software) > [Updox](/software/131375/updox) # Updox Canonical: https://www.getapp.co.uk/software/131375/updox Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/131375/updox?page=2) > Updox is a cloud-based HIPAA compliant telemedicine solution that enables healthcare providers, pharmacists, and long-term care facilities to streamline operations related to patient engagement, communications, team collaboration, document management, and more. > > Verdict: Rated **4.1/5** by 117 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 117 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Updox - **Location**: Dublin, US - **Founded**: 2009 ## Commercial Context - **Pricing Details**: Contact Updox directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: American Samoa, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, United States, Vanuatu and 1 more ## Features - API - Appointment Management - Appointment Scheduling - Communication Management - Confirmations/Reminders - Customisable Templates - Digital Signature - Document Management - Electronic Payments - Electronic Signature - Fax Management - File Sharing - For Medical Purposes - HIPAA Compliant - Messaging - Mobile Access - Multi-Channel Communication - Multi-Provider Practice - One-to-One Messaging - Online Forms ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Remote Patient Monitoring Software](https://www.getapp.co.uk/directory/1739/remote-patient-monitoring/software) ## Related Categories - [Remote Patient Monitoring Software](https://www.getapp.co.uk/directory/1739/remote-patient-monitoring/software) - [Patient Management Software](https://www.getapp.co.uk/directory/901/patient-management/software) - [Medical Scheduling Software](https://www.getapp.co.uk/directory/68/medical-scheduling/software) - [Patient Scheduling Software](https://www.getapp.co.uk/directory/3825/patient-scheduling/software) - [Patient Engagement Software](https://www.getapp.co.uk/directory/1359/patient-engagement/software) ## Alternatives 1. [NextGen Office](https://www.getapp.co.uk/software/107213/nextgen-ambulatory-ehr) — 4.0/5 (1278 reviews) 2. [RXNT](https://www.getapp.co.uk/software/130823/rxnt) — 4.3/5 (495 reviews) 3. [Mend](https://www.getapp.co.uk/software/110429/mend-app) — 4.6/5 (920 reviews) 4. [Teladoc Health](https://www.getapp.co.uk/software/131455/teladoc) — 2.5/5 (90 reviews) 5. [ModMed](https://www.getapp.co.uk/software/116447/ema) — 4.4/5 (363 reviews) ## Reviews ### "Updox review" — 4.0/5 > **Jim** | *14 September 2018* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I like the fact that we do not have to go to the fax machine anymore to send and receive faxes. > > **Cons**: I think it is kind of confusing when you first start using it. I wasn't sure at times when I got something new in my inbox, what I actually received. > > Overall, I LOVE the idea of updox. It helps pharmacies save paper, time, and not have to worry about faxes being sent over or being sent through a busy signal. ----- ### "Added feature of PRactice Fusion" — 5.0/5 > **Verified Reviewer** | *24 February 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We can receive and send referrals electronically. For me, it's very convenient if you're working from and or working as a Va and you have no access to a fax machine or you don't want to waste any more papers. > > **Cons**: at first, setting this up is very confusing. you need to have assistance from the company in order to set this up with your printer or computer device. > > Highly recommended. I love using this. I just think if you don't have any other application then can do faxing electronically use this one. ----- ### "Waste time and money, poor customer service , too many issues in 4 days" — 1.0/5 > **Danielle** | *2 September 2022* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: The video quality is great. That's all I enjoyed for the 4 days that costs me $94.00. I did not sign up to quit, but I spent 4 days with too many obstacles with no help, so I decided to go with Doxyme, and it was a well-overdue change. Why would I paid that money and quit? I am currently using Practice Fusion, so it was convenient, so I did not want to leave. > > **Cons**: The system was not working properly, my calls have constantly dropped. I checked my internet speeds, everything was fine. My iMac computer has no issues. it's only 6 months old. I contacted their customer's service since I had so many patients scheduled and it was Not a weekend before they blame it on the weekends. They got back to me the next day, took notes and said they will escalate. I was like a ball.They sent me several emails with no resolutions. My experience with them, was a 4 days nightmare\! No refunds although I only used their trash for 4 days and I reported the issue with no resolutions. I am not here to crash any businesses since I own several businesses myself. I am here to share my experience with others. I am currently using Doxyme, and I have no issues with them. Doxyme is very receptive, and acts fast to questions. Doxyme has a help desk available and I only pay $35.00 monthly for my plan. Doxyme's video qualities are much better although Updox video qualities are great as well. I can get patient's files during the calls etc. I feel at ease with Doxyme because I know if I need help, they will be there for me. Updox needs to change their business model. They are not worth $94.00. Their customer's service is poor. They don't seem to care. What does that mean? Collected information to escalate while I have 20 patients to see? Does that sound something you will want to be a part of? Walk in my shoes, don't send me endless emails. Never again\! > > Horrible experience\! The care and the concern were not there. I was sinking, no one seemed to care. I do not want anyone else to go through that. If you had great experiences with Updox, good for you. I am speaking the truth of what I have experienced. When I asked for help or cancel, one of their customer services said, well you need to give 30 days notice. Seriously? I was on day 4 and it was Not working properly, I sent several messages, asking for help....They can keep the $94.00. I am hoping they have a better system in place to serve their clients. Use Doxyme and Amazon as their business model. That might help. ----- ### "So Easy not even funny" — 5.0/5 > **Isaiah** | *6 August 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I was looking for a software to help staff be remote working and still have access to fax options that they didn't need an actual device. UPDox is just the solution for that. > > **Cons**: I dont like that they dont integrate with all EMR vendors right now which would really help with adoption in healthcare. > > Very great experience and I love the user interface. A very affordable recommendable software. ----- ### "Customer service problems" — 1.0/5 > **Joanne** | *11 December 2020* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: In its previous rendition UpDox was very good and easy to use. > > **Cons**: They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "chat" option, the only one they previously allowed me to use was actually people from another country who had no power to do any actions at all. Then when I finally got a person on the line to cancel, after three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to use and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know not to accept any more withdrawals from this company. > > Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/131375/updox?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/131375/updox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data