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Cisco Unified Communications Manager

Cisco Unified Communications Manager

4.3 (74)
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Communication and collaboration management solution

About Cisco Unified Communications Manager

Cisco Unified Communications Manager (formerly CallManager) helps businesses of all sizes connect and collaborate with teams across departments via internal protocol (IP) telephony, voice & video calling, messaging, and more. The platform includes an activation code onboarding functionality, which enables managers to create phone records without a phone’s MAC address.

Cisco Unified Communications Manager comes with access control functionality that enables administrators to manage different levels of restrictions for security-related permissions as well as add/remove participants and modify configuration settings and passwords. The solution offers a host of features such as call routing and recording, device management, presence information, mobile access, call and session management, high definition (HD) video, and more. Additionally, callers can make anonymous calls using custom presentation names or numbers.

Cisco Unified Communications Manager complies with various authentication, encryption, and communication protocols, facilitating secure data and communication management capabilities. The platform also supports integration with various third-party applications via application programming interfaces (APIs).


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Cisco Unified Communications Manager Software - Cisco Unified Communications Manager service parameter configuration
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager directory number configuration
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager end-user configuration
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager phone configuration
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager SIP trunk security profile configuration
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Cisco Unified Communications Manager video
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager service parameter configuration
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager directory number configuration
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager end-user configuration
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager phone configuration
Cisco Unified Communications Manager Software - Cisco Unified Communications Manager SIP trunk security profile configuration

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Features

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Ease of Use

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Reviews

Overall rating

4.3 /5
(74)
Value for Money
3.7/5
Features
4.3/5
Ease of Use
3.7/5
Customer Support
4.1/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 74
Oscar
Oscar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Call Manager - Good for medium and large companies

Reviewed on 20/08/2021

In general I liked it.
I stayed in version 11.5 and it works very well, it still has support and I...

In general I liked it.
I stayed in version 11.5 and it works very well, it still has support and I can upgrade phone firmwares without problem.
I think I will stick with this version for a bit longer before migrating to a subscription scheme with the new licensing.

Pros

The versatility of the tool is what we like the most. It supports all protocols and is easy to integrate with third parties. Policies can be created very easily and user control is simplified with the integration to LDAP.

Cons

Being able to upgrade software and IOS is no longer so simple.
The new version 12 and 14 no longer support perpetual licensing.
I think this is something that will affect small clients and will be very limited in the future.

Alternatives Considered

Avaya Cloud Office

Reasons for Switching to Cisco Unified Communications Manager

In itself it is much more versatile and allows a simpler growth. It is very easy to add new nodes with the same licenses and maintain a diversified high availability scheme across multiple remote offices. Other vendors do not offer this versatility.
Verified Reviewer
Overall rating
  • Industry: Food Production
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awesome platform for communication

Reviewed on 30/04/2024

Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure...

Wonderful IPT plaform for corporate/ business requirements that must ensure a reliable and secure communication platform. It matches the standard/ typical use cases for phone communications, and it can be scaled up to meet more complex requirements such as intelligent call routing/ multi-channel interaction (advanced contact center us cases).

The implementation of the on-prem Cisco gateway and physical phones is easy. You may also just select the cloud-based service (Cisco Webex app on your PC) in case you are not interested in increasing the 'physical footprint/ hardware'.

Pros

Very professional/ corporate-oriented portfolio.
Very nice quality (audio) and products evolution on the last years.
Great integrations with Cisco UCCX/ Finesse for contact center/ intelligent call routing and multi-channel support.
Easy to deploy.
Robust solution for business environments.

Cons

Licensing tiering is sometimes complex to comprehend.
Support contracts a bit too expensive in some ocassions.

Matthew
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Robust product set with strong functionality but a lot to learn

Reviewed on 27/11/2018

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a...

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros

- Extremely robust feature set with depth in configuration and customization.
- Diversified technology with a strong security interface.
- Configuration rich interfaces with strong delineation of permission sets and redirects.
- Administrative overhead easily reduced by account permissions sets

Cons

- So robust can feel a bit overwhelming (version specific)
- Deployment time frames can be long from purchase to full production implementation (good support though)
- More hardware specific as far as integration than some other agnostic products.

Robert
Overall rating
  • Industry: Management Consulting
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

More than just VoIP - A Powerful UC and Collaboration Suite

Reviewed on 24/11/2015

Pros

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense.

Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Justin
Justin
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Enterprise Banking VoIP Solution

Reviewed on 02/11/2018

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything...

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Pros

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

Showing 5 reviews of 74 Read all reviews

Cisco Unified Communications Manager FAQs

Below are some frequently asked questions for Cisco Unified Communications Manager.

Cisco Unified Communications Manager offers the following pricing plans:

  • Free Trial: Available

Contact Cisco for pricing details.

Cisco Unified Communications Manager has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Cisco Unified Communications Manager supports the following languages:

English

Cisco Unified Communications Manager supports the following devices:

We do not have any information about what integrations Cisco Unified Communications Manager has

Cisco Unified Communications Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Cisco Unified Communications Manager.