---
description: Learn how Callbell can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Callbell.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Callbell Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Callbell](/software/131659/callbell)

# Callbell

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> Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels, such as Facebook Messenger, Instagram, Telegram \& WhatsApp. Users can create custom chat widgets according to individual requirements and add them to their websites.
> 
> Verdict: Rated **4.6/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 18 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Callbell
- **Founded**: 2018

## Commercial Context

- **Starting Price**: €12.00
- **Pricing model**: Per Feature (Free version available) (Free Trial)
- **Pricing Details**: Callbell is available across 3 pricing tiers: Widget, Chat Management, and Enterprise. Pricing starts at €12/user/month and scales with each tier, outlined below: 
Callbell Widget - Free version is available for one user.
Callbell Chat Management - €12/user/month
Callbell Enterprise - Contact Callbell directly for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Italian, Portuguese, Spanish
- **Available Countries**: France, United States

## Features

- API
- Autoresponders
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Integrations (3 total)

- Instagram
- Meta for Business
- Telegram

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1788 reviews)
2. [WhatsApp](https://www.getapp.co.uk/software/2035411/whatsapp) — 4.7/5 (16488 reviews)
3. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24244 reviews)
4. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1729 reviews)
5. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Great support that got us ready for Meta's October pricing change" — 5.0/5

> **Nicolas** | *24 September 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The support team. We run WhatsApp across 20 numbers, one per pharmacy branch, with 27 agents in a single inbox, and \[sensitive content hidden\]	 has been outstanding. When Meta announced that service messages stop being free on October 1st, she reached out, walked us through exactly what changes, and helped us understand what our real exposure would be before the date — not after the first invoice. That kind of proactive support is rare.

The platform itself does the heavy lifting well: one inbox for all our branches, automatic routing to the right team, and a visual bot builder that anyone on the team can read without being a developer. The WhatsApp cost simulator inside the billing section is an excellent touch — it loads your own real usage, so you see your actual numbers instead of a generic example.
> 
> **Cons**: Bots are tied to a single channel, so with 20 numbers we ended up maintaining 20 copies of the same flow — changing one address means changing it everywhere. A way to share one flow across channels would save a lot of work.

Tags are also created on the fly from the chat window, which over time filled our account with thousands of accidental tags that are hard to clean up in bulk.
> 
> We manage the online store and the WhatsApp channel for a 22-pharmacy chain in Buenos Aires, and Callbell is where all of that traffic lands. Setup and day-to-day use have been solid, but what really stands out is the support: \[sensitive content hidden\]	 has been responsive, clear and genuinely helpful, and she made sure we were prepared for Meta's October pricing change well in advance instead of leaving us to find out on our own. For a business our size, having someone who anticipates that kind of thing is worth a lot.

-----

### "Une solution fiable pour centraliser le suivi client sur WhatsApp" — 5.0/5

> **Abderrahim** | *23 July 2026* | Professional Training & Coaching | Recommendation rating: 10.0/10
> 
> **Pros**: Callbell permet à plusieurs collaborateurs de gérer les conversations WhatsApp depuis une seule et même plateforme.

Nous avons particulièrement apprécié la centralisation des échanges, la simplicité de répartition des conversations entre les coachs et la continuité du suivi client, même en cas d’absence ou de changement d’interlocuteur.

L’outil est stable, intuitif et fiable pour une utilisation quotidienne par toute une équipe, avec très peu de friction.

La qualité de l’accompagnement est également un véritable point fort. \[sensitive content hidden\] nous suit depuis la mise en place et s’est toujours montrée extrêmement disponible, professionnelle et réactive. Elle a systématiquement mobilisé les équipes techniques ou commerciales lorsque cela était nécessaire et nous a proposé des solutions concrètes à chaque difficulté rencontrée.

Nous avons également bénéficié de plusieurs sessions de formation pour maîtriser l’ensemble des fonctionnalités de la plateforme.
> 
> **Cons**: La configuration initiale de notre environnement WhatsApp Business et sa validation auprès de Meta ont été particulièrement complexes.

Ces obstacles n’étaient cependant pas liés à Callbell. Ils provenaient principalement de l’historique de nos comptes auprès de Meta, qui nous pénalisait et compliquait fortement la validation de notre environnement Business Manager.

Au contraire, l’accompagnement de Callbell a été déterminant pour résoudre cette situation. \[sensitive content hidden\] et les équipes techniques nous ont accompagnés à chaque étape jusqu’à l’obtention d’une configuration propre, stable et pleinement opérationnelle.

Il s’agit donc davantage d’une difficulté liée aux procédures et aux restrictions de Meta que d’un véritable inconvénient du produit Callbell.
> 
> Nous utilisons Callbell depuis près d’un an chez entrepreneurs.com afin de centraliser le support et le suivi de nos clients via WhatsApp.

Plusieurs coachs utilisent quotidiennement la plateforme pour accéder aux conversations, répondre aux demandes et assurer une continuité dans l’accompagnement de chaque client.

Après une année d’utilisation, Callbell s’est révélé stable, fiable et simple à prendre en main. Son adoption par les équipes s’est faite avec très peu de friction et nous avons toujours obtenu une solution lorsque nous rencontrions un blocage.

La mise en place initiale a représenté un véritable défi technique, principalement en raison de l’historique de nos comptes et des procédures de validation imposées par Meta. Grâce à l’accompagnement de Callbell, nous disposons aujourd’hui d’un compte Business propre et d’un environnement WhatsApp stable auprès de Meta.

Notre expérience globale est donc très positive. La solution répond parfaitement à notre besoin de gestion collaborative du suivi client via WhatsApp, et la qualité du service client a clairement fait la différence tout au long de notre utilisation.

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### "Callbell - the worst WhatsApp Integration ever" — 2.0/5

> **Amal** | *27 August 2021* | Computer Software | Recommendation rating: 1.0/10
> 
> **Pros**: Only the fast-to-response support. That's the only strong point of theirs
> 
> **Cons**: The service worked well for the first couple of weeks and then we ran into a wave of different problems like:
1. Large latency in sending the messages
2. Some of the messages weren't delivers to the end user at all
3. When writing to a new contact for the 1st time - the message is sent twice
4. The names of the contact are not syncronized across with the original WhatApp application
5. No ability to send voice messages, files or see if the messages was delivered or read.
> 
> The only reason I gave them 2 stars is becaues the support is really always there and tries hard to cover up all the flaws the service has. But overall experience is disgusting. Not recommended.

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### "Callbell Sofware para gestión de chats" — 5.0/5

> **Angelo** | *24 September 2026* | Law Practice | Recommendation rating: 10.0/10
> 
> **Pros**: Me gusta que es super intuitivo, facil de usar, hace varios años que empleamos la plataforma para mi equipo de ventas, recibimos un flujo bastante alto de consultas diarias
> 
> **Cons**: No hay nada que pueda decir exactamente que no me gusta, han ido mejorando con el tiempo especialmente en las métricas y en el bot
> 
> Mi experiencia con la plataforma y con el equipo de Callbell ha sido siempre excelente por eso la recomiendo incluso a mis conocidos

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### "Implementación de bot rápida y atención centralizada eficiente." — 5.0/5

> **Verified Reviewer** | *23 July 2026* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más destaco es lo intuitivo que resulta su creador de bots (bot builder). Nos permitió diseñar, configurar y desplegar un flujo de atención automatizada de forma rápida y sin necesidad de conocimientos técnicos avanzados. Además, la bandeja de entrada centralizada funciona de maravilla.
> 
> **Cons**: Hasta el momento no hemos encontrado fallas en la plataforma. Además, ante cualquier inconveniente, los asesores nos han acompañado muy amablemente durante todo el proceso de solución.
> 
> Ha sido una experiencia excelente. Desde que implementamos el bot, logramos filtrar las preguntas frecuentes de nuestros clientes automáticamente, lo que liberó muchísimo tiempo para el equipo y redujo nuestros tiempos de respuesta de forma drástica.

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## Links

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## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/callbell/> |
| en-AE | <https://www.getapp.ae/software/131659/callbell> |
| en-AU | <https://www.getapp.com.au/software/131659/callbell> |
| en-CA | <https://www.getapp.ca/software/131659/callbell> |
| en-GB | <https://www.getapp.co.uk/software/131659/callbell> |
| en-IE | <https://www.getapp.ie/software/131659/callbell> |
| en-NZ | <https://www.getapp.co.nz/software/131659/callbell> |
| en-SG | <https://www.getapp.sg/software/131659/callbell> |
| en-ZA | <https://www.getapp.za.com/software/131659/callbell> |
| es | <https://www.getapp.es/software/131659/callbell> |
| es-CL | <https://www.getapp.cl/software/131659/callbell> |
| es-CO | <https://www.getapp.com.co/software/131659/callbell> |
| es-MX | <https://www.getapp.com.mx/software/131659/callbell> |

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