Contentsquare

About Contentsquare

Contentsquare empowers brands to build better digital experiences. Our cloud-based digital experience analytics platform tracks billions of digital interactions, and turns these digital behaviors into intelligent recommendations everyone can use to improve the customer experience, grow revenue and fuel innovation.

From optimizing content to enhancing their experimentation performance, we equip teams with all the insight they need to make better, smarter, faster decisions for their website, mobile web or mobile native or hybrid app.
Features include
- Session Replay
- Customer Journey Analysis
- Zone-based Heatmaps
- Merchandising Analysis
- Mobile App Analysis
- Impact Quantification
- AI Insights
- Struggle and Error Analysis
- Web Performance Monitoring
& more.

Contentsquare is trusted by more than 800+ clients across industries such as Retail, Financial Services, B2B, Travel, Leisure and Telecom for understanding which site elements are driving conversions, whether that is a transaction, sign up, site download & more.

Automatically prioritize all experiences on your site with an opportunity report driven by advanced artificial intelligence. Through Contentsquare's Automatic insights you can surface your biggest opportunities and issues in seconds. Whether that’s rage clicking, repeated field interactions, looping behavior or any of the other hundreds of interactions we collect. Contentsquare's AI algorithms learn how your business metrics normally fluctuate. Get smart alerts that only notify of deviations from the normal range to avoid alert fatigue.

Through our lightweight tag or SDK, Contentsquare automatically identifies the areas of each page, and anonymously collects all user interactions. Even if changes are made to the site or app, Contentsquare never requires manual tagging or configuration.

Zone-based Heatmaps let business users evaluate how their content strategy is performing for engagement, persuasion, and conversion by visualizing how visitors interact with each element on their site and apps. Combine unique metrics to tell a story about how your content, navigation and merchandising helps or hinders your customers from achieving their site goals.

Customer Journey Analysis lets businesses understand and optimize behaviors throughout the customer interaction lifecycle, from the top to the bottom of the funnel. See how visitors progress through your site and app, page by page, from entry to exit. Discover your biggest navigation opportunities and frustrations within minutes.

For finding and fixing the causes of friction and frustration, Contentsquare provides Struggle and Error Analysis to prioritize, and resolve UX, technical, and performance problems. See which issues are occurring the most frequently on the site, whether they are UX issues or a Javascript, API or a text-based error. Prioritize resolution based on lost conversions.

Use Contentsquare's Session Replay to further your understanding of a problem through an anonymized reconstruction of a visitor session on your site. Use this in combination with macro-level insights to quickly troubleshoot why a certain observed metric is happening, and how much business is impacted so you can prioritize what to invest in.

Our Impact Quantification capabilities enable business users to prioritize which enhancements and fixes they will invest in by quickly finding how many look-alike sessions experienced the same problems and how business was impacted.

Maximize the ROI of Contentsquare within your martech ecosystem. Our trusted network of over 100 technology and service providers across Voice of Customer, APM, Web Analytics, A/B Testing & more enables you to tap the full power of our platform by extending its activation and operational efficiency. Rely on pre-built integrations and packaged service offerings from an ecosystem that knows Contentsquare, reducing your need to expend time and resources.