DispatchTrack

4.7 (22)
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Route planning and field service management software

About DispatchTrack

DispatchTrack is a route planning and field service management software that helps businesses manage dispatch operations, logistics, customer communications, order-tracking, billing, and appointment booking on a centralized platform. Using the Visibility Manager, organizations can view the history or real-time delivery status of orders and notify clients about estimated time of arrival (ETA).

DispatchTrack allows businesses to schedule dispatch stops on a map, sort customers into multiple tiers based on priority, and design templates to plan delivery routes according to order volume. Users can communicate with customers via emails, calls, or texts and automatically send notifications to confirm delivery timings. It lets administrators track drivers' behaviors and habits such as speeding, harsh braking, or cornering and idling and utilize the dashboard to access field personnel's GPS locations, order statuses, and other critical information. Managers can also collect reviews from customers through surveys and post them across various social media platforms to enhance brand value.

Using DispatchTrack's Billing Manager, organizations can configure approval workflows, import data in CSV format, and set up billing rules to calculate costs based on parameters such as service type, distance traveled, and delivery time.


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DispatchTrack Software - Route optimization
DispatchTrack Software - Reporting and analytics dashboard
DispatchTrack Software - Driver mobile app
DispatchTrack Software - Order tracking
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DispatchTrack Software - Route optimization
DispatchTrack Software - Reporting and analytics dashboard
DispatchTrack Software - Driver mobile app
DispatchTrack Software - Order tracking

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DispatchTrack

4.7 (22)
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Starting Price

US$55.00
No pricing found

Pricing Options

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Features

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Integrations

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Ease of Use

4.6 (22)
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Value for Money

4.8 (22)
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Customer Service

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Reviews

Overall rating

4.7 /5
(22)
Value for Money
4.8/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.4/5

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Showing 5 reviews of 22
Andre
Andre
Overall rating
  • Industry: Consumer Electronics
  • Company size: 10,000+ Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Stay on-time with this software

Reviewed on 21/07/2019

Saving customers time by staying on track and delivering updates along the way. Saving businesses...

Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas

Pros

Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.

Cons

I haven't run into problematic issues while implementing or using this software

Gustavo
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best routing app in the market.

Reviewed on 29/04/2024

Excellent. Great software that integrates the company with our employees.

Excellent. Great software that integrates the company with our employees.

Pros

The accessibility to routes from my phone, multiple users with one account.

Cons

The number of necessary steps to set up a route.

David
Overall rating
  • Industry: Logistics & Supply Chain
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best dispatching for final mile delivery, does have room for improveme

Reviewed on 23/03/2016

Pros

The ability to route and call customers makes for easy scheduling.

Cons

sometimes it hard to a clear picture on when improvements will be made.

Ron
Overall rating
  • Industry: Furniture
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

5 Years using Dispatch Track

Reviewed on 18/10/2017

This is the best tool out there to integrate your systems into for optimal distribution management....

This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.

Pros

DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.

Cons

I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.

Susan
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saves resources and aids with accountability.

Reviewed on 21/02/2020

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We...

Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.

Pros

We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.

Cons

Some initial bugs with the ipad interface. Works best on non-apple products.

Showing 5 reviews of 22 Read all reviews

DispatchTrack FAQs

Below are some frequently asked questions for DispatchTrack.

DispatchTrack offers the following pricing plans:

  • Starting from: US$55.00
  • Free Trial: Available

Contact DispatchTrack directly for pricing information.

DispatchTrack has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

DispatchTrack supports the following languages:

English, French, Spanish

DispatchTrack supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

DispatchTrack integrates with the following applications:

NetSuite

DispatchTrack offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

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