AMCS Field Services
AMCS Field Services
About AMCS Field Services
AMCS Field Services (formerly Utility Cloud) is an operations management software designed to help organizations handling utilities, such as industrial wastewater, sewers, or natural gas, control distributed field assets and schedule inspections and maintenance activities. Features include compliance management, custom alerts, prioritization, asset mapping, and reporting.
The application enables supervisors to monitor workers, machines, or sensors in real-time and identify risks to avoid any downtime or failure. It lets technicians detect anomalies in non-revenue water through meter and tank data and prevent leakage by dispatching corrective and preventive maintenance work orders. Organizations can use AMCS to create data logs for valves or hydrants and prepare an entire flushing program through GIS modeling. Municipalities can collect inspection reports via text or email from food service establishments (FSEs), manage FOG (fats, oils & grease) data, and organize reinspection for ongoing compliance processes.
AMCS offers integration with multiple third-party platforms, such as ESRI, Google Maps, Microsoft Excel, Muni-Link Billing Software, Tableau, GE Digital Proficy iFIX, and more. Administrators can conduct gas leaks and corrosion control surveys, store historical survey data, and automatically trigger investigations for any gas leakage or pending repair. It also offers an integrated vegetation management program (IVM), which helps operators track risky trees or bushes for power lines or pipelines, determine any trimming requirement, assign work to crew members, and follow-up on the job progress.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of AMCS Field Services: 72
Alternatives
Limble CMMS
FMX
Maintenance Connection
UpKeep
Reviews
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- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Utility Cloud Review
Reviewed on 03/01/2020
Pros
The system is easy to use, and the support team has always been very helpful. We have continued to find new ways to use UC in the operation of our system.
The company as a whole is willing to listen to our thoughts on system enhancements from the operators perspective
Cons
Small glitches can at times pop up, especially after an upgrade release. However their team is very proactive in correcting any issue (if there is one)
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long sought after solution to our database management needs
Reviewed on 19/01/2020
UC has been great, they assist whenever needed. In many cases they have developed a solution for...
UC has been great, they assist whenever needed. In many cases they have developed a solution for us. Nothing seems to be outside their expertise in the information technology reporting field. Over the past two years our business have managed over 2000 transactions/month using the software. All information has Federal, State and Local compliance requirements. Prior to the use of the software we were always in jeopardy of missing something. We've been able to reduce that risk significantly.
Pros
The flexibility to manipulate the data to suit our needs. The help/customer support staff is superior. Ask for [SENSITIVE CONTENT HIDDEN]!
Cons
The shortcomings of getting up and running with the software was not associated with the software or the software team but more the commitment on our part to implement. We felt, and encouraged by UC, that the functionality of the database was best directed by the customer and when you're in a position of 'not knowing' what you don't know, its hard to commit the required time to the project. Utility Cloud will come in and assist in the set up but my thought was that we needed to know some basics how a database worked. The primary reason for UC was to grow our services and customer base in a manner that allowed compliance tracking so that critical work tasks are not missed. The software affords us the tracking tools to do this.
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My Review
Reviewed on 27/02/2020
I learned Utility Cloud with a previous employer and that is what got me the move and the job that...
I learned Utility Cloud with a previous employer and that is what got me the move and the job that I currently have working with Utility Cloud so without UC, I wouldn't be where I am today.
Pros
What I like most about the software that it serves a purpose and it organizes all of the companies assets.
Cons
Very slow at times and not very user friendly for people who don't do well with technology at all.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product with wide range of Functionality
Reviewed on 07/01/2020
Our experience with Utility Cloud has been terrific so far. We are working with them to solve...
Our experience with Utility Cloud has been terrific so far. We are working with them to solve numerous business needs, whether it be work history, customer service response times, maintenance scheduling, compliance tracking, filing chain of custody forms, and all the reporting to go along with these items. Their staff is extremely receptive to any potential improvements and constructive criticism that we have brought to their attention. Conversations with them happen regularly to improve the system to tailor it to meet our needs as an organization.
Pros
I like the functionality of the software and the fact that the software is web-based compared to an app. The ability to get so much information about assets that are accessible anytime for the field staff's use saves time and makes their jobs easier. This is particularly important when we put it into the perspective of how we are implementing the software in multiple states and using multiple contracting firms to carry out the work for us. This software is also supported well by individuals that understand the direction that our company is going and trying to help us achieve our goals.
Cons
The biggest issue would be that the users lose some functionality when using the program in offline mode.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer support great
Reviewed on 18/01/2020
We are much more efficient in our field operations using UC all day every day. Having an online...
We are much more efficient in our field operations using UC all day every day. Having an online history of our work is invaluble to our technicians and the office staff.
Pros
I have worked with [SENSITIVE CONTENT HIDDEN] many times and her knowledge and willingness to go beyond my expectations have been spectacular. She always makes herself available to talk and work out my challenges with new implementations or just reminding me how to do tasks that I have forgotten. Her patience is wonderful and has always gotten the job done for me quickly. We have been using UC for many years now and love the software. Our customers that receive our reporting from UC are blown away with the level of technology in our blue-collar industry. Our small business benefits greatly with the use of UC. Being a small business with a tight budget, it can be tough to make it work with the costs, but [SENSITIVE CONTENT HIDDEN] and his team continues to help make it affordable for us!
Cons
Connectivity is always a challenge as much as we use the system. However, this is not a UC created issue.
AMCS Field Services FAQs
Below are some frequently asked questions for AMCS Field Services.Q. What type of pricing plans does AMCS Field Services offer?
AMCS Field Services offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Please contact AMCS for pricing details.
Q. Who are the typical users of AMCS Field Services?
AMCS Field Services has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AMCS Field Services support?
AMCS Field Services supports the following languages:
English
Q. Does AMCS Field Services support mobile devices?
AMCS Field Services supports the following devices:
iPad (Mobile)
Q. What other apps does AMCS Field Services integrate with?
AMCS Field Services integrates with the following applications:
Google Maps, Google Sheets, Microsoft Excel, Microsoft Power BI, Tableau
Q. What level of support does AMCS Field Services offer?
AMCS Field Services offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for AMCS Field Services.
