---
description: Learn how CareSmartz360 can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for CareSmartz360.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CareSmartz360 Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Home Care Software](/directory/717/home-care/software) > [CareSmartz360](/software/141759/caresmartz360)

# CareSmartz360

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> CareSmartz360 is an AI-powered, enterprise-ready home care platform trusted by 1,000+ agencies. Built for large, multi-location operations, it unifies EVV, scheduling, billing, payroll, and mobile apps with structured onboarding and real human support.
> 
> Verdict: Rated **4.8/5** by 191 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of CareSmartz360

1\. 99.9% Uptime
2. 95% Client Satisfaction
3. 45+ State Integrations
4. Seamless Data Migration
5. Free Caregiver Training Platform
6. 100% EVV Compliance

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 191 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CareSmartz
- **Location**: Rochester, US
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$10.00
- **Pricing model**: Other
- **Pricing Details**: CareSmartz360 offers affordable and flexible pricing tailored for agencies of all sizes. Our transparent plans come with no hidden fees. Plus, enjoy zero-cost implementation and dedicated support—empowering your agency to grow efficiently while keeping costs under control.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English, French, Korean, Russian, Spanish, Vietnamese
- **Available Countries**: Bermuda, Canada, Cayman Islands, Puerto Rico, United States

## Features

- API
- Accounts Receivable
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Assessment Management
- Automated Scheduling
- Billing & Invoicing
- Calendar Management
- Care Plan Management
- Caregiver Management
- Chat/Messaging
- Claims Management
- Client Management
- Client Portal
- Clock In/Out
- Collaboration Tools
- Communication Management
- Compliance Management

## Integrations (13 total)

- ADP Workforce Now
- Availity
- Checkr
- GrexproERP
- HHAeXchange
- Home Care Pulse | Experience Management
- Inovalon Provider Cloud
- Paychex
- QuickBooks Online Advanced
- Tellus
- Viventium Software
- Waystar
- dotnet Report

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Home Care Software](https://www.getapp.co.uk/directory/717/home-care/software)

## Related Categories

- [Home Care Software](https://www.getapp.co.uk/directory/717/home-care/software)
- [Home Health Care Software](https://www.getapp.co.uk/directory/61/home-health-care/software)
- [Clinic Management Software](https://www.getapp.co.uk/directory/1027/hospice/software)

## Alternatives

1. [GEOH](https://www.getapp.co.uk/software/2080153/geoh) — 4.9/5 (169 reviews)
2. [eRSP](https://www.getapp.co.uk/software/2067747/ersp) — 4.2/5 (99 reviews)
3. [AxisCare Home Care Software](https://www.getapp.co.uk/software/104545/non-medical-homecare-scheduling) — 4.6/5 (729 reviews)
4. [ShiftCare](https://www.getapp.co.uk/software/2050072/shiftcare) — 4.6/5 (145 reviews)
5. [InMyTeam](https://www.getapp.co.uk/software/2064401/inmyteam) — 4.6/5 (93 reviews)

## Reviews

### "Excellent software that can be customized to grow with any agency" — 4.0/5

> **Isoken** | *18 April 2026* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Caresmartz 360 is the only software product we have used and we have been happy with it. I like the workflow and i like the interface
> 
> **Cons**: The reporting feature needs improved, especially now with AI, it shouldn't be very difficult to find relevant data that can help with decision making and overall operation of the agency
> 
> Great software for any startup and growing agency. we started with caresmartz in 2021 without any prior experience with home care software. We have been happy with experience, the software have improved overtime. Customer service is excellent

-----

### "Caresmartz" — 5.0/5

> **Baker** | *19 March 2025* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Very nice to use when you first start a small homecare business. Very user friendly
> 
> **Cons**: Only had basic features and as we grew it became more complicated for scheduling clients and staff
> 
> overall it was great. There was great customer service

-----

### "Can use some improvements with functionality" — 2.0/5

> **Cassandra** | *2 December 2019* | Individual & Family Services | Recommendation rating: 5.0/10
> 
> **Pros**: The demo was fantastic. This literally is a good product and as a Home Care provider,  this was an easy solution in managing the daily operations of my business.  Everything you need to manage clients, records, staff, training etc, is here.
> 
> **Cons**: There are several bugs that interfere with my day to day business. For example, I have been unable to enter payor info. The screen goes blank, in order to schedule staff to meet with clients, I have to enter payor info. If this step isn't functioning, I can't schedule staff to work with clients, which means clients are not getting service and I am not getting paid for providing a service. Several staff are receiving daily messages that they have a meeting when they don't. In fact the messages are being received during the times they have themselves listed "unavailable".  Then you have the "open shift" schedule, none of my staff can see open shifts. I am tech savvy however this system is too complicated to find some of the simplest task in order to self teach. I find myself spending hours trying to figure things out.  I 'm going to try this for another 30 days and if these issues continue, I will have to seek services elsewhere.
> 
> \[SENSITIVE CONTENT HIDDEN\] is completely fantastic. The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer. 

Regarding the bugs, I've sent an email....no response. Called tech support and was on hold for quite some time so I hung up. I am going to call again to address the concerns listed and hopefully we can get this straighten out.

-----

### "Thumbs Up\!\!" — 5.0/5

> **Julie** | *24 February 2026* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: I love that staff can report about their clients on the platform. This keeps clients families and the office staff well informed.
> 
> **Cons**: There is always room for improvements. If I had to choose something that could be better I would add some more functionality to the already wonderful app.
> 
> Overall I love the app and appreciate the wonderful customer service. They are quick to respond to and solve any problems we run into.

-----

### "Great Software With Excellent Support" — 5.0/5

> **Mariah** | *25 November 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is extremely comprehensive—scheduling, billing, EVV, caregiver management, and reporting all work seamlessly together. The interface is user-friendly, and the customer support team is outstanding. They respond quickly, provide clear guidance, and genuinely care about solving issues. Frequent updates show they’re constantly improving the software.
> 
> **Cons**: There’s a slight learning curve at the beginning due to the number of features. Some advanced reports can take time to customize, but once set up, they work smoothly. I’d also like to see even more mobile app enhancements for caregivers.
> 
> Overall, it has significantly streamlined our agency’s operations. Tasks that used to take hours—like scheduling and billing—now take minutes. Our caregivers find it much easier to clock in/out, and administrators appreciate how organized everything is. CareSmartz360 has truly helped us improve efficiency, compliance, and communication across the board.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/141759/caresmartz360)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/healthcare-pharmaceuticals-software/a/caresmartz360/> |
| en-AE | <https://www.getapp.ae/software/141759/caresmartz360> |
| en-AU | <https://www.getapp.com.au/software/141759/caresmartz360> |
| en-CA | <https://www.getapp.ca/software/141759/caresmartz360> |
| en-GB | <https://www.getapp.co.uk/software/141759/caresmartz360> |
| en-IE | <https://www.getapp.ie/software/141759/caresmartz360> |
| en-NZ | <https://www.getapp.co.nz/software/141759/caresmartz360> |
| en-SG | <https://www.getapp.sg/software/141759/caresmartz360> |
| en-ZA | <https://www.getapp.za.com/software/141759/caresmartz360> |
| fr | <https://www.getapp.fr/software/141759/caresmartz360> |
| fr-BE | <https://fr.getapp.be/software/141759/caresmartz360> |
| fr-CA | <https://fr.getapp.ca/software/141759/caresmartz360> |

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