About Bigin by Zoho CRM

Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect details including deals, emails, activities, tweets, and more in a centralized repository.

The application allows users to create and embed webforms into business websites to capture leads’ information. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other features of Bigin are workflow management, automated notifications, collaboration, data import, audit log, email templates, and more.

Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns. It also allows managers to create predefined workflows to automate recurring tasks such as tracking deal progress and setting up email alerts.

Pricing starting from:

US$7.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, Austria, Australia, Aruba, Azerbaijan, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Falkland Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Ghana, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Haiti, Hungary, Indonesia, Ireland, Israel, India, Iraq, Iran, Italy, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Sri Lanka, Liberia, Lesotho, Luxembourg, Latvia, Libya, Morocco, St Martin, Madagascar, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, Niger, Nigeria, Nicaragua, Netherlands, Norway, Nepal, New Zealand, Oman, Panama, Peru, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Saudi Arabia, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Slovakia, Sierra Leone, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Turkey, Trinidad & Tobago, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Pricing starting from:

US$7.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard
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Bigin by Zoho CRM video
Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard

Features

Total features of Bigin by Zoho CRM: 52

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Business Card/Badge Scanning
  • CRM
  • Calendar Sync
  • Calendar/Reminder System
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • For Real Estate
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Automation
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Social Media Integration
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Web Forms
  • Workflow Management

Alternatives

HubSpot CRM

4.5
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Zoho CRM

4.3
#2 Alternative to Bigin by Zoho CRM
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Freshsales

4.6
#3 Alternative to Bigin by Zoho CRM
Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement...

Freshdesk

4.5
#4 Alternative to Bigin by Zoho CRM
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Reviews

Overall rating

4.5 /5
(84)
Value for Money
4.7/5
Features
4.3/5
Ease of Use
4.8/5
Customer Support
4.4/5

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Showing 5 reviews of 84
Piotr N.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy, modern, fair-priced CRM

Reviewed on 07/06/2022

So far so good, fast end easy upgrade from using spreadsheets for everything. Great next step to...

So far so good, fast end easy upgrade from using spreadsheets for everything. Great next step to operational excelency :-)

Pros

Modern, simple solution with great Zoho ecosystem.

Cons

It's simplicity has it's dark side - only 5 entities may block us in the near future and force us to full Zoho CRM. I miss good connector with PowerBI.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

Fair pricing, great ecosystem, modern solution.
Pedro G.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Bigin for beginners of CRM

Reviewed on 12/05/2022

Pros

The first step in the CRM world, for beginners

Cons

Sometimes I need some help, but is easy found information.

Ramanathan D.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesone experience with Bigin CRM by Zoho

Reviewed on 14/04/2022

Awesome experience with Bigin CRM. Great reliable customer support provided by Bigin CRM Team....

Awesome experience with Bigin CRM. Great reliable customer support provided by Bigin CRM Team. Bigin CCRM is a must use for all start up entrepreneurs and small business owners.

Pros

The deal pipeline feature is the best of all. Deal management is very essential for keeping an eagle eye on all the accounts so that we can maximize our sales closings month after month, so that no sales slips through the cracks. Kudos to Zoho.

Cons

Not much cons at these price points. Probably more number of pipelines in the pricing plans would have been a great sweetener.

Alternatives Considered

Pipedrive

Reasons for Choosing Bigin by Zoho CRM

Bigin CRM provides Better Value for money. More features packed inside reasonable prices.

Switched From

Pipedrive

Reasons for Switching to Bigin by Zoho CRM

Great Value for money provided by Bigin CRM.
Amit j S.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very helpful for a small business

Reviewed on 09/05/2022

Pros

Easy of set-up. Intuitive usage. Set-up help videos

Cons

Can apply only one filter at a time. Integrations with Facebook Ads requires third party tools like Zapier, which doubles your cost

Alternatives Considered

Bitrix24

Reasons for Switching to Bigin by Zoho CRM

Ease of deployment and reasonable free trial period
Jared M.
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Bigin - Clean and simple CRM which does what it does GREAT.

Reviewed on 27/05/2022

Pros

The Pipeline/Deals has made it easy for my team to get things done and be held accountable.

Cons

Sometimes difficult to get help with ZOHO add-ons.

Showing 5 reviews of 84 Read all reviews

Bigin by Zoho CRM FAQs

Below are some frequently asked questions for Bigin by Zoho CRM.

Bigin by Zoho CRM offers the following pricing plans:

Bigin offers a 15-day free trial for new users, after which the software is available in 2 versions across 2 pricing tiers for each version. Pricing and functionality - outlined below - scales with the number of users. Free: Available to users for free Express: • Monthly - $9/user/month • Annually - $7/user/month Premiere • Monthly - $15/user/month • Annually - $12/user/month

Bigin by Zoho CRM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Bigin by Zoho CRM supports the following languages:

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Bigin by Zoho CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bigin by Zoho CRM integrates with the following applications:

Google Workspace, Mailchimp, Microsoft 365, Zapier, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho Meeting, Zoho Sites

Bigin by Zoho CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Bigin by Zoho CRM.