Bigin by Zoho CRM

About Bigin by Zoho CRM

Bigin is a customer relationship management software designed to help small businesses manage sales pipelines, schedule follow-ups, and update customer records. It enables employees to capture and store prospect details including deals, emails, activities, tweets, and more in a centralized repository.

The application allows users to create and embed webforms into business websites to capture leads’ information. Users can also utilize the built-in telephony system to connect with prospects or customers and automatically update call records. With Bigin’s activity management module, employees can create tasks, schedule calls with customers, create events, and set up activity reminders. Other features of Bigin are workflow management, automated notifications, collaboration, data import, audit log, email templates, and more.

Bigin lets businesses connect with several third-party platforms such as G Suite, Microsoft Office 365, Twitter, Zapier, Zoho Flow, Zoho Desk, Zoho Meeting and Zoho Campaigns. It also allows managers to create predefined workflows to automate recurring tasks such as tracking deal progress and setting up email alerts.

Pricing starting from:

£0.80/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 223 others

Supported Languages

Arabic, Bulgarian, Chinese, Croatian, Czech and 20 others

Pricing starting from:

£0.80/month

  • Free Version
  • Free Trial
  • Subscription

Images

Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard
Bigin by Zoho CRM Software - Bigin sales pipelines
Bigin by Zoho CRM Software - Bigin forms
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Bigin by Zoho CRM video
Bigin by Zoho CRM Software - Bigin deals
Bigin by Zoho CRM Software - Bigin contacts
Bigin by Zoho CRM Software - Bigin dashboard
Bigin by Zoho CRM Software - Bigin sales pipelines
Bigin by Zoho CRM Software - Bigin forms

Features

Total features of Bigin by Zoho CRM: 98

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Assignment Management
  • Billing & Invoicing
  • Business Card/Badge Scanning
  • Business Process Automation
  • CRM
  • Calendar Sync
  • Calendar/Reminder System
  • Call Logging
  • Campaign Management
  • Charting
  • Client Management
  • Client/Property Matching
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Segmentation
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Synchronisation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • File Sharing
  • For Healthcare
  • For Mac Devices
  • For Real Estate
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forms Management
  • HIPAA Compliant
  • Interaction Tracking
  • Kanban Board
  • Landing Pages/Web Forms
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Leaderboards
  • Marketing Automation
  • Medical History Records
  • Mobile Access
  • Mobile App
  • Monitoring
  • Multi-Channel Communication
  • Onboarding
  • Opportunity Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Process/Workflow Automation
  • Product Catalogue
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Tagging
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Third-Party Integration
  • Web Forms
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4.7 /5
(385)
Value for Money
4.7/5
Features
4.4/5
Ease of Use
4.7/5
Customer Support
4.5/5

Already have Bigin by Zoho CRM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 385
Heather
Heather
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of Use and Quick Implementation

Reviewed on 27/06/2023

We love the experience we have had, and you can not beat the price point.

We love the experience we have had, and you can not beat the price point.

Pros

Our whole team was able to onboard in under two days, and it has been extremely intuitive for us to use.

Cons

The way their email toppers and incoming contacts works is a bit cumbersome

Alternatives Considered

Zoho CRM, Pipedrive, Close and HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

The ease of use and pricing made our choice for us.
Alex
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I TRULY LIKE THIS CRM - EASY TO USE

Reviewed on 28/11/2023

When I found this CRM it was like " Thank God" finally I found a tool that I can connect with and...

When I found this CRM it was like " Thank God" finally I found a tool that I can connect with and be able to use with out much technical learning needed.

Pros

How user friendly it is and also how easy is to learn to use the software

Cons

There is really nothing I can say for now that I dislike

Alternatives Considered

Pipedrive

Reasons for Choosing Bigin by Zoho CRM

Is more economic and not confusing to use

Switched From

Pipedrive

Reasons for Switching to Bigin by Zoho CRM

Easier sue and has what I need, I love the fact that you can easily navigate thorough your pipeline once is custom setup.
Natesh
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Bad experience with Bigin

Reviewed on 24/01/2021

It was good & i was very happy till i found all my accounting data was not integrated and had to...

It was good & i was very happy till i found all my accounting data was not integrated and had to add contacts manually

Pros

Integration with GSuite
Tasks / Calendar

Cons

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Alternatives Considered

HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM

To ensure zoho books integration should work and felt natural extension

Switched From

HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM

To ensure zoho books integration should work and felt natural extension

Response from Zoho

Hello Natesh! Thank you for taking your time to share your feedback. We're happy to let you know that Bigin's native integration with Zoho Books is ready and is live as part of our Early access program. We really hope that you find this useful.

As always, you can reach out to us anytime if there's anything else that you need to help with. Thank you!

Luís Filipe
Luís Filipe
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Experience.

Reviewed on 30/08/2023

Very satisfied... jumped from a XLS based pipeline to build a strong CRM tool in just few hours of...

Very satisfied... jumped from a XLS based pipeline to build a strong CRM tool in just few hours of medium work. Now I can track all of my sales pipeline with a sigle view, and repport it to the company owners easily.

Pros

Very very very easy to use, easy to first setup, easy to customize to fit on your organizations structue.

Cons

Lacks native integration to O365/M365, lacks on native integration with other Zoho apps like Zoho Projects. The upgrade to Zoho CRM is costly.

Alternatives Considered

Zoho CRM, Pipedrive and RD Station

Reasons for Switching to Bigin by Zoho CRM

Easy to use, easy to customize, strong mobile app, and pricing.
molly
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM alternative!

Reviewed on 11/01/2024

Pros

Everything is very easy to use and suits our needs well

Cons

nothing has been difficult yet, everything's great

Showing 5 reviews of 385 Read all reviews

Bigin by Zoho CRM FAQs

Below are some frequently asked questions for Bigin by Zoho CRM.

Bigin by Zoho CRM offers the following pricing plans:

  • Starting from: £0.80/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Pricing starts from £0.80/user/month (billed annually)

Bigin by Zoho CRM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200

Bigin by Zoho CRM supports the following languages:

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Bigin by Zoho CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bigin by Zoho CRM integrates with the following applications:

Google Workspace, Mailchimp, Microsoft 365, Zapier, Zoho Books, Zoho CRM, Zoho Campaigns, Zoho Desk, Zoho Flow, Zoho Forms, Zoho Invoice, Zoho Meeting, Zoho Sites

Bigin by Zoho CRM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bigin by Zoho CRM.