Salesforce Field Service
Salesforce Field Service
About Salesforce Field Service
Field Service Lightning by Salesforce is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into all field service operations.
Field Service Lightning’s field service operations features allow organizations to create work orders, access knowledge articles, and track SLA compliance while on site. The platform includes intelligent schedule optimization tools that automatically assign jobs to the correct resource based on location, skills, time, and other customizable rules. The software also equipment and personnel tracking.
With the Field Service Lightning mobile app, companies can manage their mobile workforce from remote locations. The dispatcher console enables managers to track service delivery and receive real-time alerts about ongoing projects, incidents, and operational performance. The platform also comes with AI-enabled image recognition capabilities that are able to identify assets and parts that need to be fixed or replaced.
Key benefits of Salesforce Field Service
• The Field Service Lightning app enables real-time communication with customers and mobile employees from remote locations.
• Scheduling optimization tools allow businesses to automatically allocate resources to jobs based on skills, location, time, etc.
• Field Service Analytics provide companies with real-time visibility into field operations and key performance metrics.
• Field Service Lightning allows users to create and manage work orders, instant book appointments, and track SLA compliance for field service operations.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Scaling with Salesforce Field Service
Reviewed on 13/12/2023
Overall the experience is positive and we believe it will have a significant impact on our...
Overall the experience is positive and we believe it will have a significant impact on our business. This includes our ability to increase service revenue through multi-trip work orders, and cut costs with tighter management of our inventory.
Pros
Field service allows us to update our inventory as it is used in the field, while also allowing us to track and bill for work orders with multiple site visits, and/or complicated multi-step solutions. Additionally, it allows us to visually track the schedules of more technicians while allowing us to set standards for our management team as it relates to fulfillment and billing.
Cons
As with all things salesforce, it is not simple to understand out of the box. May items are customized, and these are natural adjustments to the users. The implementing company you partner with is critical to getting things off the ground. It also requires at least one individual who is confident enough to tinker in the software and mobile application as small issues arise during implementation.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SF Field Service use
Reviewed on 28/12/2023
Positive thus far. Needs more customization but positive
Positive thus far. Needs more customization but positive
Pros
Platform to support our team interactively
Cons
Presentation could be better on the gantt
- Industry: Construction
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
BEWARE, This is not a stand alone product, it was developed to enhance Salesforce
Reviewed on 08/09/2020
IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have...
IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work
Pros
The sales and marketing team promised that this software would solve all of our issues and problems.
Cons
We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.
Alternatives Considered
FieldAwareReasons for Choosing Salesforce Field Service
We were looking for more customization and reportingSwitched From
RazorSyncReasons for Switching to Salesforce Field Service
Excellent false advertising by sales executives who are not held accountable for any false promises they make, regardless of the supporting documentation.- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Field Service Product with a lot of depth
Reviewed on 31/07/2019
We have a large field presence and FSL is vital to our business in scheduling and collecting info...
We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field
Pros
I self-implemented so the ability to quickly extend the package with flows was great
Cons
It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now
- Industry: Consumer Services
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One-Step solution
Reviewed on 03/07/2021
Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and...
Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues.
This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also
Pros
I like many features in this app.
1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much.
2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app
3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.
Cons
To me this is the perfect app and I don't have any complaints regarding this app .
Salesforce Field Service FAQs
Below are some frequently asked questions for Salesforce Field Service.Q. What type of pricing plans does Salesforce Field Service offer?
Salesforce Field Service offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Field Service Lightning is available across four pricing plans, starting at $25 per month with a 90 day free trial. Pricing scales with the number of users and features, outlined below: Essentials Plan: $25/user/month (billed annually) Professional Plan: $75/user/month (billed annually) Enterprise Plan: $150/user/month (billed annually) Unlimited Plan: $300/user/month (billed annually) Please contact Salesforce for complete pricing details.
Q. Who are the typical users of Salesforce Field Service?
Salesforce Field Service has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salesforce Field Service support?
Salesforce Field Service supports the following languages:
English
Q. Does Salesforce Field Service support mobile devices?
Salesforce Field Service supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Field Service integrate with?
We do not have any information about what integrations Salesforce Field Service has
Q. What level of support does Salesforce Field Service offer?
Salesforce Field Service offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Salesforce Field Service.
- Field Service Management Software
- Service Dispatch Software
- Field Activity Management Software
- Work Order Software
- HVAC Software
- Manufacturing Execution Software
- Knowledge Base Software
- Lawn Care Software
- Handyman Software
- Pool Service Software
- Transportation Dispatch Software
- Route Planning Software
