---
description: Learn how Dialpad Ai Contact Center can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Dialpad Ai Contact Center.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dialpad Ai Contact Center Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Dialpad Ai Contact Center](/software/169031/dialpad-contact-center)

# Dialpad Ai Contact Center

Canonical: https://www.getapp.co.uk/software/169031/dialpad-contact-center

> Dialpad Contact Center is an Agentic AI contact center that unifies voice, digital, and human agents in one platform. AI reasons through issues and resolves up to 80% autonomously, with intelligence governed by Dialpad's Guardian layer and validated through the Proving Ground.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Dialpad Ai Contact Center

Resolve customer issues autonomously
Agentic AI reasons through customer conversations in real time and takes action, resolving up to 80% of support issues on its own — not just transcribing or summarizing what was said. Human agents step in only where they add the most value.

Unify voice, digital, and human agents in one system
Instead of separate tools for calls, chat, and support tickets, Dialpad Contact Center brings every channel into a single AI-native platform, so context follows the customer instead of getting lost between systems.

Give agents full context, instantly
When a human agent is needed, they start the conversation with complete context already in hand — prior interactions, AI-generated summaries, and relevant account details — instead of piecing the story together themselves.

Turn every interaction into compounding intelligence
Every call and chat feeds a single intelligence layer already built on more than 775 million AI-generated recaps and counting, sharpening resolution paths, coaching, and forecasting the longer the platform is in use.

Coach agents in real time, not after the fact
Agentic AI surfaces coaching cues, quality signals, and sentiment insight while a conversation is happening, so managers and agents can act in the moment instead of reviewing a call log days later.

Deploy AI with governance and security built in
Dialpad's Guardian layer oversees AI behavior across the contact center, giving IT and compliance teams the visibility and control needed to scale Agentic AI with confidence.

Validate ROI before you commit
Through Dialpad's Proving Ground, organizations can pilot Contact Center and measure real-world performance and cost savings before rolling out at scale, reducing the risk of a failed AI initiative.

Connect to the tools your teams already use
Native integrations with CRMs like Salesforce and helpdesk platforms like Zendesk keep conversation data and AI-generated insights flowing into existing workflows, so teams don't have to abandon their current tech stack.

Reduce operational complexity and cost
By replacing fragmented contact center point solutions with one AI-native platform, Dialpad Contact Center helps CX and IT leaders cut tool sprawl, simplify administration, and lower the cost of delivering support at scale.

Scale support without scaling headcount at the same rate
Because Agentic AI resolves a majority of routine issues autonomously, support organizations can handle growing ticket volume without proportionally growing team size, freeing human agents to focus on complex or high-value interactions.

## About the vendor

- **Company**: Dialpad
- **Location**: San Francisco, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: US$80.00
- **Pricing model**: Per User
- **Pricing Details**: Contact Dialpad for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Call Routing
- Call Transcription
- Chatbot
- Computer Telephony Integration
- Dashboard
- For Sales Teams/Organizations
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Sales Activity Management
- Scheduling
- Sentiment Analysis
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software)
- [AI Sales Assistant Software](https://www.getapp.co.uk/directory/3872/ai-sales-assistant/software)
- [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1787 reviews)
2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4090 reviews)
3. [Dialpad](https://www.getapp.co.uk/software/103849/dialpad-sell) — 4.2/5 (570 reviews)
4. [Genesys Cloud CX](https://www.getapp.co.uk/software/104597/genesys-cloud) — 4.3/5 (268 reviews)
5. [inconnect](https://www.getapp.co.uk/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/169031/dialpad-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/dialpad-contact-center/> |
| en-AE | <https://www.getapp.ae/software/169031/dialpad-contact-center> |
| en-AU | <https://www.getapp.com.au/software/169031/dialpad-contact-center> |
| en-CA | <https://www.getapp.ca/software/169031/dialpad-contact-center> |
| en-GB | <https://www.getapp.co.uk/software/169031/dialpad-contact-center> |
| en-IE | <https://www.getapp.ie/software/169031/dialpad-contact-center> |
| en-NZ | <https://www.getapp.co.nz/software/169031/dialpad-contact-center> |
| en-SG | <https://www.getapp.sg/software/169031/dialpad-contact-center> |
| en-ZA | <https://www.getapp.za.com/software/169031/dialpad-contact-center> |
| fr | <https://www.getapp.fr/software/169031/dialpad-contact-center> |
| fr-BE | <https://fr.getapp.be/software/169031/dialpad-contact-center> |
| fr-CA | <https://fr.getapp.ca/software/169031/dialpad-contact-center> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.uk/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/GetApp"]},{"name":"Dialpad Ai Contact Center","description":"Dialpad Contact Center is one of the industry's first Agentic AI contact centers, built from the ground up to reason through customer conversations and act on them, not just transcribe or summarize what was said. Where legacy contact center platforms bolt AI features onto older call-routing infrastructure, Dialpad was architected as an AI-native platform, so intelligence runs through every interaction rather than sitting on top of it.\n\nAt the core of the platform, Agentic AI handles the full arc of a customer interaction: understanding the issue, reasoning through next steps, and autonomously resolving up to 80% of support requests without waiting on a human agent. Voice, digital channels, and human agents all operate from the same connected system, so context follows the customer instead of getting lost when a conversation moves from a bot to a chat to a call. When a human agent is needed, they start with full context already in hand instead of piecing it together from scratch.\n\nEvery interaction, resolved by AI or handled by a person, feeds a single, compounding intelligence layer already built on more than 775 million AI-generated recaps and counting. That means resolution paths, coaching insights, and operational visibility all improve the longer the platform is in use, rather than staying static after go-live. Managers get real-time visibility into performance and customer sentiment instead of relying solely on after-the-fact reporting.\n\nGovernance and security are core to the architecture, not an afterthought. Dialpad's Guardian layer oversees AI behavior across the contact center, giving IT and compliance teams the visibility and control needed to deploy Agentic AI at enterprise scale with confidence. And because adopting autonomous AI is a real decision with real stakes, Dialpad's Proving Ground lets organizations pilot Contact Center and validate ROI and reliability before committing to a full rollout.\n\nDialpad Contact Center connects to the tools support and sales teams already rely on, including CRMs like Salesforce and helpdesk platforms like Zendesk, so conversation data and AI-generated insights flow directly into existing workflows instead of living in a separate system. This makes it possible for enterprises to modernize their contact center without ripping out the tools their teams already depend on.\n\nBuilt for mid-market and enterprise organizations, Dialpad Contact Center is designed for support and CX leaders looking to reduce ticket volume and resolution time, IT leaders consolidating fragmented contact center tools into one secure platform, and revenue teams that want customer conversations to drive measurable business outcomes, not just get logged and filed away.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/641173e0-1ed0-40ac-94a0-49ef47ca322a.webp","url":"https://www.getapp.co.uk/software/169031/dialpad-contact-center","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/169031/dialpad-contact-center#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"offers":{"price":"80","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","@id":"https://www.getapp.co.uk/software/169031/dialpad-contact-center#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"Dialpad Ai Contact Center","position":3,"item":"/software/169031/dialpad-contact-center","@type":"ListItem"}]}]}
</script>