--- description: Learn how Novagems can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Novagems. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Novagems Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [Novagems](/software/1995991/novagems) # Novagems Canonical: https://www.getapp.co.uk/software/1995991/novagems Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/1995991/novagems?page=2) > Novagems is used by every shift-based industry. But is popular amongst security, cleaning, healthcare, and retail with features like employee scheduling, tracking, and payroll across many locations. > > Verdict: Rated **4.4/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 23 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Novagems - **Location**: Burnaby, Canada - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Please contact Novagems directly for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, India, Ireland, Mexico, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking - Attendance Tracking - Audit Management - Automated Scheduling - Billing & Invoicing - Calendar Management - Contract/License Management - Customer Database - Customisable Reports - Dispatch Management - Employee Database - Employee Management - Employee Scheduling - Event Management - GPS - Geofencing - Geolocation - Historical Reporting ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Workforce Management Software](https://www.getapp.co.uk/directory/267/workforce-management/software) ## Related Categories - [Workforce Management Software](https://www.getapp.co.uk/directory/267/workforce-management/software) - [Service Dispatch Software](https://www.getapp.co.uk/directory/520/service-dispatch/software) - [Employee Scheduling Software](https://www.getapp.co.uk/directory/583/employee-scheduling/software) - [Physical Security Software](https://www.getapp.co.uk/directory/951/physical-security/software) - [GPS Tracking Software](https://www.getapp.co.uk/directory/1507/gps-tracking/software) ## Alternatives 1. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5304 reviews) 2. [Wageloch](https://www.getapp.co.uk/software/2081559/wageloch) — 4.5/5 (265 reviews) 3. [Findmyshift](https://www.getapp.co.uk/software/100306/findmyshift) — 4.6/5 (1199 reviews) 4. [7shifts](https://www.getapp.co.uk/software/101735/7shifts) — 4.7/5 (1212 reviews) 5. [QuickBooks Time](https://www.getapp.co.uk/software/9623/tsheets) — 4.7/5 (7017 reviews) ## Reviews ### "Great tool for managing security teams efficiently" — 5.0/5 > **Neha** | *22 July 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The scheduling feature is the biggest time-saver for me. I can create shifts, assign guards, and handle last-minute changes in just a few clicks. The reporting is also very useful for client meetings and payroll. The mobile app is easy for the guards to use, and we haven't had major training issues. Customer service has been responsive when we've needed help. > > **Cons**: The interface can feel a bit cluttered at first, and it took me a week to find all the features I needed. > > Novagems has been a solid addition to our daily operations. We manage a team of about 40 security guards across multiple sites, and this software helps us keep everything organized without having to juggle spreadsheets and phone calls all day. ----- ### "Completely Satisfied" — 5.0/5 > **Nicholas** | *17 April 2024* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: What I appreciate most about the Novagems is its user-friendly interface and the instant notifications it provides for employees clocking-in on time, being present on-site, and actively engaging in tasks. > > **Cons**: One aspect of Novagems that doesn't meet my expectation is their 24/7 customer support. While they usually answer calls promptly, the assistance provided may lack the competence, leading to delays of hours or even days to resolving an issue. > > Overall Completely Satisfied, the product meets are immediate needs and allows us operate efficiently. ----- ### "“Promising Platform, But Not Reliable for Daily Operations”" — 1.0/5 > **Verified Reviewer** | *19 April 2026* | Security & Investigations | Recommendation rating: 0.0/10 > > **Pros**: The platform has a solid concept and aims to centralize workforce management into one system. When features work as intended, they can be useful for organizing operations. > > **Cons**: Frequent technical issues, unreliable performance, slow customer support, and lack of flexibility. Instead of improving efficiency, it often creates additional administrative work. > > Our overall experience has been frustrating. While the platform shows potential, ongoing technical issues, lack of reliability, and inconsistent support have made it difficult to depend on for daily operations. For a business that requires accuracy and efficiency, the system falls short. ----- ### "Great all inclusive program" — 5.0/5 > **Travis** | *5 April 2024* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: This program combines the features of multiple software programs, such as patrol, scheduling, GPS monitoring, and timesheets, into one. This has greatly increased accountability for our employees and organization. The versatility of the features allows you to customize it to your individual needs. > > **Cons**: There were some bugs in the beginning, but the support team fixed them promptly. There are some additional reporting features that would help our organization, and I know the support team is working to implement them. > > Novagems allowed us to consolidate several technology platforms into one. It has a lot of versatile features and is easy to use. Novagem customer support is extremely friendly, responsive, and communicative. ----- ### "Great software" — 5.0/5 > **John** | *5 April 2024* | Security & Investigations | Recommendation rating: 8.0/10 > > **Pros**: We love the ease of use, the editable geofence, the ability to schedule guards easily, and open up new job sites and get guards set up. > > **Cons**: Probably one of the most important things that it lacks is that we cannot really do parking management. For instance, if you needed to document a license plate during a report, you cannot look up that info based on the license plate. You may need to see prior violations in the past but you can't do this. But, the rest of the app makes up for some of this. > > We love dealing with Novagems, especially \[sensitive content hidden\] They have always surprised us with their customer support and Novagems helps us in the current market stage that we are in. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.uk/software/1995991/novagems?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/1995991/novagems) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data