About Boulevard
Boulevard is transforming business management for appointment-based self-care businesses with the industry's first and only Client Experience Platform. From initial booking to final payment, get everything you need to optimize your time, maximize revenue, and build deeper connections that keep clients coming back. Discover how much better your work day can be with a complete, modern solution designed just for you. Visit joinblvd.com to get a demo.
Key benefits of Boulevard
• On-brand client experience
• Reach out to past-due clients through text, email, or social media
• Keep staff connected with Boulevard’s mobile app
• Flexible permissions to compliment staff responsibilities
• Fast, secure, and 100% zero system downtime
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- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Boulevard: bang for your buck that keeps on growing
Reviewed on 21/09/2021
Boulevard has been overall incredibly beneficial to our business. It’s combined more than one...
Boulevard has been overall incredibly beneficial to our business. It’s combined more than one program that we were using before for less than the cost, and gave us many new added features.
Pros
Coming from using a combination of Rosy for salon scheduling and booking, Zingle for text messaging, and a third party payment processor, finding boulevard and finding out that all of these features were built in was a no brained. The system is colorful and aesthetically pleasing, the the customer support team is usually quick to answer and assist any comments, questions, or concerns. The dev team regularly adds new, requested features. The mobile app has been great for our staff to keep track of their days and know when their clients have arrived or booked keeps them on track.
Cons
Some features that we are waiting on for boulevard to implement feel like they should’ve been included with the base software, such as letting staff see their tips on the mobile app. Sometimes customer support just doesn’t get the problem you are having, and it feels like you’re explaining it over and over. The software has yet to be down, but sometimes the POS has moments of glitchy-ness. Inventory control could use a little clarification and could be streamlined.
Reasons for Choosing Boulevard
It was a cheaper option to switch to boulevard, and it allowed us to use the same phone number we had for our landline for our text number as opposed to a different number via zingle. Rosy was also outdated and customer support was severely lacking.Reasons for Switching to Boulevard
Boulevard’s demo sealed the deal. It checked all the boxes.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Booking Software and Merchant Services!!!
Reviewed on 26/10/2022
Amazing onboarding team! The data migration was fast and painless. We had training videos and one...
Amazing onboarding team! The data migration was fast and painless. We had training videos and one on one sessions to learn the platform and when it was launch day, customer service and help chat provided help real time. Our clients love boulevard and appreciate the intuitive features applied to their profile such as timing and pricing specific to them. We have had only 1 slow down in 6 months and it did not effect functionality and was fixed within 2 hours.If you have a suggestion or idea, you are able to put in a formal request and these sometimes come into effect.
Pros
Amazing onboarding team! The data migration was fast and painless. We had training videos and one on one sessions to learn the platform and when it was launch day, customer service and help chat provided help real time. Now we have all new employees watch the training videos when onboarding and they are big fans of the help chat.We also love the online booking system and waitlist. We can easily fill gaps in our schedule with the waitlist featureThe software is modern, functional, and user friendly.
Cons
The client is unable to modify or view their upcoming reservations without contacting the business. This can lead to duplicate bookings. Also, there is no feature with credit card processing to add a credit card fee per transaction.
Alternatives Considered
PhorestReasons for Choosing Boulevard
To avoid system crashes, to streamline our booking system, and to have better customer serviceSwitched From
BookerReasons for Switching to Boulevard
It is more functional for a hair salon and had more competitive merchant services options.- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Payment and sales reporting does not meet expectations
Reviewed on 05/01/2021
I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions...
I don’t receive many quick replies and when i do my questions don’t have answers. My suggestions get added to future development.
Pros
Online booking and scheduling appointments
Cons
The reporting doesn’t make much sense for the service providers that switched from other payment platforms like square.
Reasons for Choosing Boulevard
We wanted better payment and booking and pos software.Switched From
InspireReasons for Switching to Boulevard
It seemed like the best option at the time. We’re all questioning this with the frequency that complaints from our salons renters are coming in. Mostly related to payment processing not matching reports.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Boulevard is the best salon software I have come accross
Reviewed on 25/10/2022
Boulevard has cut my call volume down by about 30% with online booking and texting. This has made...
Boulevard has cut my call volume down by about 30% with online booking and texting. This has made staffing our desk easier and less stressful. The software has been very solidly reliable with only one notable outage in two years (and that was a major outage impacting a large swath of the internet).
Pros
The online booking and integrated texting are killer features. We will never have software without this. The transition from our old software was extremely well managed with little input required from me. The appointment search and schedule optimization were game changers for our scheduling. We can spend far less time manually hunting for appointments, and trust that our schedule will be decently well optimized without our intervention.
Cons
There are some features like advanced reporting that are still lacking. Boulevard does make continuous improvements and work with feedback from users to decide on the roadmap forward which is much appreciated. I would like more customization options in the software for scheduling, resource usage, etc... but overall I have found solutions using the tools that exist in Boulevard.
Alternatives Considered
MeevoReasons for Choosing Boulevard
We needed updated features like online booking, and the appointment search feature that Daysmart didn't offer. The cloud base was also nice so we didn't have to invest in so much infrastructure on our end.Reasons for Switching to Boulevard
We liked the integrated texting, schedule search features, and overall flow of the software better.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stewart Palmer Salon and Spa
Reviewed on 20/10/2022
Pros
It's really easy to train new employees, the software is very user friendly. Great support when anyone has questions and people are always kind even when we might ask a stupid question. I really like implementation and having face to face meetings. It was very personal and I've never had a software company do that.
Cons
Having the ability to set the swipe as the default card payment would be helpful. Checking out with phones and having the ability for the guest to leave a gratuity as well. I really can't think of any cons. I've loved it and recommended it to fellow salon owners and salon consulting companies.
Alternatives Considered
PhorestReasons for Choosing Boulevard
I did a loooooong time ago for another salon I own. Envision is the worst. I checked out three software companies and Boulevard met my needs the most and the sales team was fantastic.Switched From
Envision Salon & SpaReasons for Switching to Boulevard
Boulevard was simple, met my needs, great price point, and great sales team. Also the confetti on the web page after purchasing was a nice touch. :)Boulevard FAQs
Below are some frequently asked questions for Boulevard.Q. What type of pricing plans does Boulevard offer?
Boulevard offers the following pricing plans:
- Starting from: US$175.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Boulevard is available across three pricing models, details of which are outlined below: Essentials - $175/month Premier - $225/month Enterprise - Contact Boulevard for pricing details.
Q. Who are the typical users of Boulevard?
Boulevard has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Boulevard support?
Boulevard supports the following languages:
English
Q. Does Boulevard support mobile devices?
Boulevard supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Boulevard integrate with?
Boulevard integrates with the following applications:
Google Calendar, Mailchimp, NetSuite, Okta, TrueLark, Vish, Zapier
Q. What level of support does Boulevard offer?
Boulevard offers the following support options:
Email/Help Desk, FAQs/Forum, 24/7 (Live rep), Chat
Related categories
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