--- description: Learn how WhatsApp can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for WhatsApp. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.co.uk/software/2035411/whatsapp Page: 1 / 659\ Next: [Next page](https://www.getapp.co.uk/software/2035411/whatsapp?page=2) > WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more. > > Verdict: Rated **4.7/5** by 16444 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16444 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - @mentions - API - Activity Dashboard - Alerts/Notifications - Audio Calls - Autoresponders - Batch Communications - CRM - Canned Responses - Chat/Messaging - Collaboration Tools - File Sharing - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-Language - On-Demand Communications - Personalisation - Project Management - Real-Time Chat ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software) - [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software) - [Team Communication Software](https://www.getapp.co.uk/directory/1257/team-communication/software) ## Alternatives 1. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24183 reviews) 2. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [Text Request](https://www.getapp.co.uk/software/2051851/text-request) — 4.6/5 (1193 reviews) 5. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2214 reviews) ## Reviews ### "Using WhatsApp for Work Purposes" — 5.0/5 > **Crystal** | *29 June 2026* | Writing & Editing | Recommendation rating: 10.0/10 > > **Pros**: I love this app because of its simplicity and features that allow me to have someone message or call me especially when I am dealing with a client. > > **Cons**: I have absolutely no complaints about this app to be honest, because it is a great app to use for fun or work. > > I have used this app whenever I am working with a client who needs writing work done for them. It is free and easy to use. ----- ### "whatsApp is the essential companion for staying connected" — 5.0/5 > **Estrella** | *5 July 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It’s free, incredibly simple to use, and lets me stay connected with family every single day. The text and voice messaging are seamless. > > **Cons**: The file compression ruins photo quality, and the spam from unknown business accounts has gotten really annoying lately. The desktop app can be glitchy with syncing, and customer support is basically nonexistent if you ever run into a real issue. > > I've used it daily for over a decade. It’s the ultimate, no-fuss app for personal chats and group catch-ups. It just works. It's reliable, straightforward, and keeps my life connected. ----- ### "Nothing Special" — 3.0/5 > **Ramon** | *6 May 2026* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10 > > **Pros**: I like most about their fast messaging , call and video call features. besides their features of create and use group chatting and others. Easy to use. > > **Cons**: If i sent any picture or received them from others all are gone Burst. Besides, Sometimes facing call drop issue ----- ### "Great for international communication" — 5.0/5 > **Krista** | *6 May 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Excellent tool to communicate with people when out of the country. Very effective and reliable app for those who have access to WiFi. We have a lot of international employees who prefer to do all of their communicating this way. > > **Cons**: I have found the notification system to be a little unreliable - ie, when you get a message you do not receive an alert. > > Overall we rely on this app heavily for communication with our employees. It also streamlines messaging between people with Androids and Apple phones. ----- ### "Excellent Communication Platform for Business and International Customers" — 5.0/5 > **Dave** | *16 July 2026* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: WhatsApp provides a fast, reliable, and easy way to communicate with customers, vendors, and business partners. In our organization, it has been especially helpful for supporting international customers who either prefer WhatsApp over email or experience delays with traditional email communication. File sharing, voice calls, and instant messaging make it an effective business communication tool. > > **Cons**: While WhatsApp is excellent for communication, managing business conversations can become challenging without proper organization. Features such as centralized administration, conversation management, and reporting are more limited than those found in dedicated business communication platforms. > > Our overall experience with WhatsApp has been very positive. It has become an important communication channel for working with international customers and business partners, particularly when email is not the preferred method of communication. The platform allows us to quickly share documents, answer questions, and provide timely updates while maintaining efficient communication across different regions. From a business perspective, WhatsApp has improved responsiveness and strengthened customer communication by offering a simple, dependable, and widely adopted messaging solution. ----- Page: 1 / 659\ Next: [Next page](https://www.getapp.co.uk/software/2035411/whatsapp?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2035411/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Structured Data