WhatsApp

4.7 (15,772)
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Real-time customer communications management software

About WhatsApp

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Businesses can utilize the platform to capture and share images, audios, videos, and documents including spreadsheets, slideshows, and PDFs with customers on individual or group levels. The platform integrates with an address book in the device, allowing individuals to share current or live locations with other WhatsApp users, set customizable wallpapers, add profile pictures, choose notification sounds, and more. It also enables administrators to synchronize messages across various devices and automate back-up of chat history or ongoing conversations in the cloud.

The solution lets managers send automated messages to customers and process payments or transactions between financial accounts. WhatsApp also allows professionals to broadcast messages and receive information when the intended customer has read the message.


Images

WhatsApp Software - WhatsApp chat dashboard
WhatsApp Software - WhatsApp  group
WhatsApp Software - WhatsApp chat label
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WhatsApp video
WhatsApp Software - WhatsApp chat dashboard
WhatsApp Software - WhatsApp  group
WhatsApp Software - WhatsApp chat label

Not sure about WhatsApp? Compare with a popular alternative

WhatsApp

4.7 (15,772)
VS.

Starting Price

No pricing found
US$29.00
one-time

Pricing Options

Free version
Free trial
Free version
Free trial

Features

22
19

Integrations

11
No integrations found

Ease of Use

4.8 (15,772)
4.5 (84)

Value for Money

4.7 (15,772)
4.3 (84)

Customer Service

4.3 (15,772)
4.3 (84)
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Reviews

Overall rating

4.7 /5
(15,772)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support
4.3/5

Already have WhatsApp?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 15,772
Maszni
Maszni
Overall rating
  • Industry: Entertainment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My choice for mobile messsenger

Reviewed on 14/03/2021

This software is very easy to use and doesn't consume too much space in my phone. The software is...

This software is very easy to use and doesn't consume too much space in my phone. The software is very stable and i have never experience system crash from this software.

Pros

WhatsApp only need internet connection for sending text to my contact list or having video call with any other money charges. The quality for the video audio for the video call is in High Definition(HD) and i am very happy with it. Many of my colleague is using this software, so we have choose it as our alternative communication hub.

Cons

What i like the least is, this software will compress and downgrade the picture quality that I sent to others with no option to sent it in the original quality. Other than that, the recovery process is quite confusing and i have not successfully recover all my chat history to my new phone.

Aroosa
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Connecting with world

Reviewed on 11/05/2024

Overall experience with WhatsApp is very good.

Overall experience with WhatsApp is very good.

Pros

The thing that I love about Whatsapp is definitely that I can talk to my loved ones, family members, friends easily, doesn't matter how much far they are. The voice call quality is also very good.

Cons

This is ban in some of the countries so its difficult to call sometimes.

Evelyn
Evelyn
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Not the Best App, yet the most Popular

Reviewed on 17/05/2022

WhatsApp is an app used because of it great community of users once Blackberry Messenger barely...

WhatsApp is an app used because of it great community of users once Blackberry Messenger barely died. But there are several better alternatives on the market to communicate, either on a professional environment or social one.

Pros

The broader app to communicate worldwide
Easy to use
Easy to install

Cons

Bad file management system
It does not have a stand-alone system who allows the user to manage the account from different devices simultaneously.
There are many useful features found on different apps that can't be found on WhatsApp such as broadcasting, creating polls, files auto delete capabilities, among many others.

Reasons for Choosing WhatsApp

The popularity of WhatsApp increases the chance to find the people you need to talk to without asking them to download and learn any other communication software.

Reasons for Switching to WhatsApp

As said previously, the big amount of users does ease the chance to communicate without requiring our receipts to download or learn to use any other software. Then it does offer a kind of comfort for most of the people despite their downsides.
Nikki
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WhatsApp for Everyday Use

Reviewed on 07/03/2024

We are using WhatsApp in my work, for daily communications, meetings, and announcements. This helps...

We are using WhatsApp in my work, for daily communications, meetings, and announcements. This helps us reach out to our supervisor and colleagues anytime.

Pros

What I like the most in WhatsApp is that we can reach people even if they are far away, and this is also helpful for daily communications in work and with your relatives, for free. Personal information is protected as it requires the mobile number of the user.

Cons

There is actually nothing to dislike about WhatsApp.

Olivia
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Perfect for communication across the globe

Reviewed on 25/05/2024

I was resistant to using it for a long time because of its look, but after using it for a few...

I was resistant to using it for a long time because of its look, but after using it for a few months I’m happy with it’s functionality.

Pros

The best part about WhatsApp is its ability to allow communication with people anywhere in the world using data/wifi.

Cons

The interface could be cleaner and more aesthetically pleasing.

Showing 5 reviews of 15,772 Read all reviews

WhatsApp FAQs

Below are some frequently asked questions for WhatsApp.

WhatsApp offers the following pricing plans:

  • Pricing model: Free Version
  • Free Trial: Not Available

WhatsApp is available free of cost.

WhatsApp has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

WhatsApp supports the following languages:

English

WhatsApp supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

WhatsApp integrates with the following applications:

Bitrix24, Freshdesk, Hootsuite, HubSpot CRM, Instagram, Meta for Business, MightyCall, Odoo, Shopify, Twilio, Zendesk Suite

WhatsApp offers the following support options:

Email/Help Desk, FAQs/Forum, Chat

Related categories

See all software categories found for WhatsApp.