About Lightspeed Restaurant

Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including sales tracking, contactless payment processing, customizable floor plans, employee management, and more. Lightspeed Restaurant POS also offers add-ons for delivery and eCommerce to allow restaurant businesses to manage their orders from end-to-end.

Lightspeed Restaurant facilitates contactless payments, as well as transactions via credit and debit cards and QR codes. Bills can be split by seat, item, or cover, and tips can be added onto bills at any point in the order process. Orders can be managed within the system, with tools for order tracking, floor plans, item transfer between tables, tab management, and more.

With Lightspeed Restaurant’s delivery module, businesses can integrate with third-party platforms such as UberEats and Deliveroo to receive orders directly and manage the delivery of each order. Restaurants can also create delivery-only menus and track the performance of different menu items using the reporting functionality. The Lightspeed Restaurant eCommerce add-on offers additional features including merchandise sales, reservation system management, website management, reviews integration, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, France, United Kingdom, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Singapore, United States, South Africa

Supported Languages

English, French, German, Italian, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Lightspeed Restaurant Software - Lightspeed Restaurant reservations
Lightspeed Restaurant Software - Lightspeed Restaurant tracking
Lightspeed Restaurant Software - Lightspeed Restaurant orders
Lightspeed Restaurant Software - Lightspeed Restaurant items
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Lightspeed Restaurant video
Lightspeed Restaurant Software - Lightspeed Restaurant reservations Lightspeed Restaurant Software - Lightspeed Restaurant tracking Lightspeed Restaurant Software - Lightspeed Restaurant orders Lightspeed Restaurant Software - Lightspeed Restaurant items

Features

Total features of Lightspeed Restaurant: 62

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Categories
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • For Bakeries
  • For Restaurants
  • Gift Card Management
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Production Management
  • Promotions Management
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Separate Checks
  • Split Checks
  • Stock Management
  • Summary Reports
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Transaction History
  • eCommerce Management

Alternatives

TouchBistro

4.1
#1 Alternative to Lightspeed Restaurant
TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the...

Revel Systems

3.7
#2 Alternative to Lightspeed Restaurant
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

Toast POS

4.1
#3 Alternative to Lightspeed Restaurant
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Clover

3.9
#4 Alternative to Lightspeed Restaurant
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Reviews

Overall rating

4.5 /5
(61)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.4/5

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Showing 5 reviews of 61
Ryan L.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

great service

Reviewed on 30/12/2021

Pros

lightspeed has been wonderful to work with. easily update and change menu its at the Chilliwack airport restaurant. customer service is always easy to deal with

Cons

needs to have easier ways to upgrade equipment,

Malcolm K.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Choose Lightspeed!

Reviewed on 08/02/2021

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the...

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Pros

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Cons

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Alternatives Considered

Squirrel POS and TouchBistro

Reasons for Switching to Lightspeed Restaurant

Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price.
Clif P.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Not interested in much other than sales

Reviewed on 13/07/2017

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting...

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".

I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Pros

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Cons

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

Harkirat B.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lightspeed Review

Reviewed on 19/10/2021

Pros

I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business.

Cons

I don't think there is anything I dont like

Toby V.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lightspeed at the speed of light!

Reviewed on 28/11/2019

Pros

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Cons

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Alternatives Considered

Clover, TouchBistro and Toast POS

Reasons for Choosing Lightspeed Restaurant

Square was not robust enough and their pricing for multiple order entry ipads was too high.

Switched From

Square Point of Sale

Reasons for Switching to Lightspeed Restaurant

It had all the functionality that we needed and the pricing was good and the support is phenomenal!
Showing 5 reviews of 61 Read all reviews

Lightspeed Restaurant FAQs

Below are some frequently asked questions for Lightspeed Restaurant.

Lightspeed Restaurant offers the following pricing plans:

Lightspeed Restaurant pricing starts at €35/month.

Lightspeed Restaurant has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Lightspeed Restaurant supports the following languages:

English, French, German, Italian, Spanish

Lightspeed Restaurant supports the following devices:

iPhone (Mobile), iPad (Mobile)

Lightspeed Restaurant integrates with the following applications:

5stelle, APICBASE Food Management, Abacus, Abacus POS, Apaleo, BPL Digital, Base7booking, Bookingplanner, Cloudbeds, Cockpit, Deliverect, Easilys, Flipdish, Fourth Suite, Frontdesk Anywhere, Homebase, HotSoft PMS, Kitchen CUT, Lydia, Marketman, Mews Commander, Misterbooking PMS, Mobi2Go, Onvi, OpenTable, Oracle Hospitality Suite8, Orderlord, Payworks Payment Gateway, Planday, QuickBooks, Rotaready, SevenRooms, Skello, Snapshift, StayNTouch Cloud PMS, SumUp Air, Tenzo, UberEats Clone, WebRezPro, aleno, iZettle, protel PMS

Lightspeed Restaurant offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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