About Lightspeed Restaurant

Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including sales tracking, contactless payment processing, customizable floor plans, employee management, and more. Lightspeed Restaurant POS also offers add-ons for delivery and eCommerce to allow restaurant businesses to manage their orders from end-to-end.

Lightspeed Restaurant facilitates contactless payments, as well as transactions via credit and debit cards and QR codes. Bills can be split by seat, item, or cover, and tips can be added onto bills at any point in the order process. Orders can be managed within the system, with tools for order tracking, floor plans, item transfer between tables, tab management, and more.

With Lightspeed Restaurant’s delivery module, businesses can integrate with third-party platforms such as UberEats and Deliveroo to receive orders directly and manage the delivery of each order. Restaurants can also create delivery-only menus and track the performance of different menu items using the reporting functionality. The Lightspeed Restaurant eCommerce add-on offers additional features including merchandise sales, reservation system management, website management, reviews integration, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, France, United Kingdom, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Singapore, United States, South Africa

Supported Languages

English, French, German, Italian, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Lightspeed Restaurant Software - Lightspeed Restaurant reservations
Lightspeed Restaurant Software - Lightspeed Restaurant tracking
Lightspeed Restaurant Software - Lightspeed Restaurant orders
Lightspeed Restaurant Software - Lightspeed Restaurant items
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Lightspeed Restaurant video
Lightspeed Restaurant Software - Lightspeed Restaurant reservations
Lightspeed Restaurant Software - Lightspeed Restaurant tracking
Lightspeed Restaurant Software - Lightspeed Restaurant orders
Lightspeed Restaurant Software - Lightspeed Restaurant items

Features

Total features of Lightspeed Restaurant: 62

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Cash Management
  • Clock In / Out
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customisable Categories
  • Delivery Management
  • Delivery Tracking
  • Discount Management
  • Electronic Payments
  • Employee Management
  • For Bakeries
  • For Restaurants
  • Gift Card Management
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Production Management
  • Promotions Management
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Recipe Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Separate Checks
  • Split Checks
  • Stock Management
  • Summary Reports
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Transaction History
  • eCommerce Management

Alternatives

TouchBistro

4.0
#1 Alternative to Lightspeed Restaurant
TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the...

Toast POS

4.1
#2 Alternative to Lightspeed Restaurant
Toast POS solution is a cloud-based restaurant management platform for restaurant owners to reduce staff & operational...

Revel Systems

3.7
#3 Alternative to Lightspeed Restaurant
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

Clover

3.9
#4 Alternative to Lightspeed Restaurant
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Reviews

Overall rating

4.5 /5
(67)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.4/5

Already have Lightspeed Restaurant?

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Showing 5 reviews of 67
Erin D.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Take the plunge, get Lightspeed

Reviewed on 07/04/2022

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have...

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.

Pros

Ease of use, ease of setup, always someone to help available 24/7

Cons

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Alternatives Considered

Toast POS

Reasons for Switching to Lightspeed Restaurant

Better setup, better customer service, availability to add other services like online ordering and loyalty program
Malcolm K.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Choose Lightspeed!

Reviewed on 08/02/2021

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the...

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Pros

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Cons

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Alternatives Considered

Squirrel POS and TouchBistro

Reasons for Switching to Lightspeed Restaurant

Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price.
Kesha B.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Go with something else!

Reviewed on 29/04/2022

If it was up to me, I would cancel our contract.

If it was up to me, I would cancel our contract.

Pros

Fairly easy to set up for basic items. Not much else is easy with this.

Cons

Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.

Response from Lightspeed

Hi Kesha,

We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.

As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback.

You may reach us Toll-Free at: 1-844-365-2868

Thank you,
Lightspeed Commerce

Vaughn A.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

!!SMALL BUSINESS WARNING!! NOT FAIR

Reviewed on 29/04/2020

!!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic...

!!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.

I have not worked for or worked with a company that does not work fairly with their customers.

I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.

Pros

The software is comprehensive. Many add-ons are available at high costs.

Cons

It can get complicated and takes some effort to train new staff.
Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Response from Lightspeed

Hello Vaughn,

We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them.

Thank you,

Lightspeed POS

Toby V.
Overall rating
  • Industry: Restaurants
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lightspeed at the speed of light!

Reviewed on 28/11/2019

Pros

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Cons

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Alternatives Considered

Clover, TouchBistro and Toast POS

Reasons for Choosing Lightspeed Restaurant

Square was not robust enough and their pricing for multiple order entry ipads was too high.

Switched From

Square Point of Sale

Reasons for Switching to Lightspeed Restaurant

It had all the functionality that we needed and the pricing was good and the support is phenomenal!
Showing 5 reviews of 67 Read all reviews

Lightspeed Restaurant FAQs

Below are some frequently asked questions for Lightspeed Restaurant.

Lightspeed Restaurant offers the following pricing plans:

Lightspeed Restaurant pricing starts at €35/month.

Lightspeed Restaurant has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Lightspeed Restaurant supports the following languages:

English, French, German, Italian, Spanish

Lightspeed Restaurant supports the following devices:

iPhone (Mobile), iPad (Mobile)

Lightspeed Restaurant integrates with the following applications:

5stelle, APICBASE Food Management, Abacus, Abacus POS, Apaleo, BPL Digital, Base7booking, Bookingplanner, Cloudbeds, Cockpit, Deliverect, Easilys, Flipdish, Fourth Suite, Frontdesk Anywhere, Homebase, HotSoft PMS, Kitchen CUT, Lydia, Marketman, Mews Commander, Misterbooking PMS, Mobi2Go, Onvi, OpenTable, Oracle Hospitality Suite8, Orderlord, Payworks Payment Gateway, Planday, QuickBooks, Rotaready, SevenRooms, Skello, Snapshift, StayNTouch Cloud PMS, SumUp Air, Tenzo, UberEats Clone, WebRezPro, aleno, iZettle, protel PMS

Lightspeed Restaurant offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Lightspeed Restaurant.