---
description: Learn how Acefone can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Acefone.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Acefone Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Web Conferencing Software](/directory/110/web-conferencing/software) > [Acefone](/software/2039647/acefone)

# Acefone

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> Acefone is an intuitive VOIP phone system built to enhance sales, customer service and remote collaboration. Find success with solutions like free phone or virtual numbers, and features like call recording, virtual receptionist, and automated reports. All this and more from just £4.99 per user per month.
> 
> Verdict: Rated **4.6/5** by 135 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 135 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Acefone
- **Founded**: 2019

## Commercial Context

- **Starting Price**: US$19.99
- **Pricing model**: Per User
- **Pricing Details**: Acefone has 3 plans:
 
Basic: £4.99/user/month
Business: £9.99/user/month
Premium: £14.99/user/month
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: India, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Auto-Dialer
- Automated Attendant
- Automatic Call Distribution
- CRM
- Call Center Integration
- Call Centre Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Monitoring
- Call Queues
- Call Recording

## Integrations (11 total)

- Bitrix24
- Dynamics 365 Customer Voice
- Freshdesk
- Google Workspace
- HubSpot CRM
- Kapture
- LeadSquared
- Microsoft Teams
- Salesforce Desk
- Zendesk Suite
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Web Conferencing Software](https://www.getapp.co.uk/directory/110/web-conferencing/software)

## Related Categories

- [Web Conferencing Software](https://www.getapp.co.uk/directory/110/web-conferencing/software)
- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)
- [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software)
- [Unified Communications Software](https://www.getapp.co.uk/directory/599/unified-communications/software)
- [Team Communication Software](https://www.getapp.co.uk/directory/1257/team-communication/software)

## Alternatives

1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (890 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1789 reviews)
3. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews)
4. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/callcenternow) — 4.8/5 (335 reviews)
5. [Nextiva](https://www.getapp.co.uk/software/91289/nextiva) — 4.6/5 (919 reviews)

## Reviews

### "review" — 5.0/5

> **Hanna** | *18 September 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: ability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.
> 
> **Cons**: the variety of voices for voicemails and introduction messages.
> 
> 10/10. great accessibility, easy to use, and they are very thorough in the set-up process. they set up one-on-one calls to help you understand the platform, and will answer every question you have. they know their stuff\!

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### "Excellent services." — 5.0/5

> **Suleman** | *12 October 2022* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: very helpful. very nice approach. i will recommend to everyone.
> 
> **Cons**: very good for business. the customer service staff is very nice.
> 
> excellent

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### "Buyer beware" — 1.0/5

> **Steve** | *17 September 2024* | Construction | Recommendation rating: 0.0/10
> 
> **Pros**: Pricing was ok - although a minimum of 3 users
> 
> **Cons**: The text never got working - they are blocking my port to another company. I am trying to cancel my plan but some mysterious department has to do it but i can never get them on the phone.
> 
> Poor and would not recommend - hard to deal with and they hold your number hostage.

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### "Best Costumer Service" — 5.0/5

> **Rana** | *28 December 2021* | Hospitality | Recommendation rating: 7.0/10
> 
> **Pros**: They gave me special offer which i accepted and as I just start using now and hoping it will be good for my business. They have lot of options to use. Costumer service is top notch with quick response and very helpful all the time.
> 
> **Cons**: If you need to add more users I think that's bit expensive option compare to other providers but I recommend reach out to their sales team because they are very helpful and give you offer to take you on board.
> 
> \[SENSITIVE CONTENT\] is a great person because he is the one who convince me to give him chance to explain and result to that I changed my mind from different company to Acefone.

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### "Setting up support" — 5.0/5

> **Stefan** | *9 October 2022* | Airlines/Aviation | Recommendation rating: 9.0/10
> 
> **Pros**: Simple interface
.......................
> 
> **Cons**: Supporting documentation jargon
........
> 
> Excellent.
As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer.
I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2039647/acefone)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/acefone/> |
| en-AE | <https://www.getapp.ae/software/2039647/acefone> |
| en-AU | <https://www.getapp.com.au/software/2039647/acefone> |
| en-CA | <https://www.getapp.ca/software/2039647/acefone> |
| en-GB | <https://www.getapp.co.uk/software/2039647/acefone> |
| en-IE | <https://www.getapp.ie/software/2039647/acefone> |
| en-NZ | <https://www.getapp.co.nz/software/2039647/acefone> |
| en-SG | <https://www.getapp.sg/software/2039647/acefone> |
| en-ZA | <https://www.getapp.za.com/software/2039647/acefone> |
| fr | <https://www.getapp.fr/software/2039647/acefone> |
| fr-BE | <https://fr.getapp.be/software/2039647/acefone> |
| fr-CA | <https://fr.getapp.ca/software/2039647/acefone> |

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