---
description: Learn how OpenText Universal Discovery and CMDB can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for OpenText Universal Discovery and CMDB.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OpenText Universal Discovery and CMDB Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [CMDB Software](/directory/1141/cmdb/software) > [OpenText Universal Discovery and CMDB](/software/2039783/ucmdb-cm)

# OpenText Universal Discovery and CMDB

Canonical: https://www.getapp.co.uk/software/2039783/ucmdb-cm

> Universal Discovery and Universal CMDB is a configuration management platform, which helps organizations manage, monitor, and map hybrid IT assets across containers, multi-cloud, or on-premise environments using agent-based, agentless, or passive discovery modes.
> 
> Verdict: Rated **2.0/5** by 2 users. Top-rated for **Customer Support**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.0/5** | 2 Reviews |
| Ease of Use | 1.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 1.5/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 40% | (4/10 Likelihood to recommend) |

## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Micro Focus for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom

## Features

- API
- Activity Dashboard
- Asset Lifecycle Management
- Change Management
- Compliance Management
- Configuration Automation
- Configuration Management
- Customisable Reports
- Data Mapping
- Data Visualisation
- IT Asset Management
- IT Asset Tracking
- Incident Management
- Inventory Management
- Monitoring
- Policy Management
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Third-Party Integrations

## Integrations (1 total)

- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [CMDB Software](https://www.getapp.co.uk/directory/1141/cmdb/software)

## Related Categories

- [CMDB Software](https://www.getapp.co.uk/directory/1141/cmdb/software)
- [Configuration Tools Software](https://www.getapp.co.uk/directory/2067/configuration-tools/software)

## Alternatives

1. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [ServiceNow](https://www.getapp.co.uk/software/9156/servicenow) — 4.5/5 (344 reviews)
3. [AWS Config](https://www.getapp.co.uk/software/2057269/aws-config) — 4.6/5 (44 reviews)
4. [BOSSDesk](https://www.getapp.co.uk/software/120371/boss-solutions-suite) — 4.6/5 (139 reviews)
5. [TOPdesk](https://www.getapp.co.uk/software/111785/topdesk) — 4.4/5 (110 reviews)

## Reviews

### "Beyond Awful" — 1.0/5

> **Verified Reviewer** | *13 March 2019* | Computer Networking | Recommendation rating: 1.0/10
> 
> **Pros**: The uninstaller that is helpfully bundled in the ISO.
> 
> **Cons**: The UCMDB Browser is meant to work out of the box. It rarely does and is nothing short of a nightmare to configure using SSL and a Load Balancer. The entire product needs to be deployable from the cloud. Configuration Manager has been deprecated entirely.
> 
> I have realized that there are far better products on the market.

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### "The most difficult inventory application" — 3.0/5

> **Hasan** | *10 June 2019* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10
> 
> **Pros**: I have never seen such a hardly established practice in my life. You need to work for hours to get a report. Most of the time CI relations are not smooth. insufficient support in Turkey.

I wish I could write good things, but I'm sorry.
> 
> **Cons**: Although a lot is missing as well, the product is expensive with unnecessary license. Support fees are very high.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2039783/ucmdb-cm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/ucmdb-cm/> |
| en-AE | <https://www.getapp.ae/software/2039783/ucmdb-cm> |
| en-AU | <https://www.getapp.com.au/software/2039783/ucmdb-cm> |
| en-CA | <https://www.getapp.ca/software/2039783/ucmdb-cm> |
| en-GB | <https://www.getapp.co.uk/software/2039783/ucmdb-cm> |
| en-IE | <https://www.getapp.ie/software/2039783/ucmdb-cm> |
| en-NZ | <https://www.getapp.co.nz/software/2039783/ucmdb-cm> |
| en-SG | <https://www.getapp.sg/software/2039783/ucmdb-cm> |
| en-ZA | <https://www.getapp.za.com/software/2039783/ucmdb-cm> |

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