About Snowball

Snowball is a cloud-based fundraising software that helps nonprofit organizations collect donations via text messages, campaigns, engaging donation pages, and auctions. With Snowball, organizations can maintain records of donors and donations, generate insights, and make data-driven decisions through reports.

Devices

Business size

S M L

Features

Total features of Snowball: 20

  • Activity Dashboard
  • Attendance Tracking
  • Campaign Management
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Dues Management
  • Event Management
  • For Nonprofits
  • Fundraising Management
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Online Giving
  • Payment Processing
  • Pledge Management
  • Recurring Giving
  • Reporting/Analytics
  • SMS Messaging
  • Volunteer Management

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DonorSnap

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MobileCause

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Reviews

Overall rating

4.8 /5
(8)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.7/5

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Showing 5 reviews of 8
Verified Reviewer
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It was intuitive and easy to use.

Reviewed on 23/02/2018

The ability to use a product that makes my life easier. Good product and very well developed.

The ability to use a product that makes my life easier. Good product and very well developed.

Pros

I liked how it was very easy to find the information that you were looking for. For my team and I we like/want/need platforms that are easy to use.

Megan S.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Already Recommended to People

Reviewed on 04/05/2021

So easy! I've used other platforms that require six months of prep work before the event because...

So easy! I've used other platforms that require six months of prep work before the event because the platforms are so convoluted and complicated. Snowball takes the basics of what you need to run an online auction and keeps them easy. You don't need to be incredibly tech-savvy to run this platform! It's quick and simple to set up a new event. Adding items takes minutes and editing them is just as easy. I loved the simplicity of the auction itself and that it could be run by one person short on time.

Pros

This software was such a blessing for our silent auction in February. I researched multiple options for our organization's first virtual auction and was blown away by how expensive everything has become. Other options are easily over $1,000, charge per "event", place strict limitations on the number of items/bidders, or charge insanely huge processing fees. Snowball was by far the most affordable choice and it offers unlimited items and bidders with a smaller processing fee. Additionally, the software fee is annual and we can use the platform as often as we want over the course of the year! We literally couldn't have met our event revenue goal if not for Snowball's affordability.

Cons

I'd like to see a "shopping cart" for bidders who win more than one item. We had multiple winning bidders who won more than one item and they had to pay for each thing separately. I've used auction platforms before that will take a winner's goods and put them into a cart for a quick, one-time checkout. Because we had winners with 3-5 items, a handful of them opted to send us a check for the entire amount since paying five different times was inconvenient. Being able to move the listed items would also be a great feature—we added items as they were collected/donated and then when we wanted to reorder the lineup, we had to delete every single item and re-create them to get them to appear in the order we wanted.

Susan P.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Value

Reviewed on 04/05/2021

Good. My representative is very attentive

Good. My representative is very attentive

Pros

Easy to use. Lots of help with technical issues.

Cons

Not as many options as more expensive text to give options.

Joanna C.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Value - Nice Features

Reviewed on 04/05/2021

As I learn the software, I continue to find new uses for our organization. I believe this product...

As I learn the software, I continue to find new uses for our organization. I believe this product is versatile and has a lot to offer for the price. Customer service is 5-star - quick responses and very helpful.

Pros

I really like the ease of use. The software is intuitive. I appreciate not only being able to run a fundraising campaign, but I also like the ticketing feature. Moving to virtual concerts and not needing assigned seating, this basic ticketing feature has been a great low-cost way to sell tickets.

I also like the reports and filter option. I can easily export data.

Having the option of "text-to-give" is a nice feature and is easy to set up.

Cons

Although the pros far outweigh the cons, I would appreciate an easier way to reconcile deposits. The deposit detail provided doesn't always reflect actual transaction activity in the case of issuing refunds. Customer service does provide the detail, thought, when asked.

Every once in a while, a purchaser has failed attempts at donating/purchasing a ticket. This usually leads to a double charge with the need to refund. My organization is still charged the processing fees. I would imagine this is "industry standard".

I would love to have a way to send an email blast to event ticket purchasers. I was told this feature is "on the roadmap", though.

One little con is not being able to highlight text to copy/paste when creating a campaign. If I highlight by clicking and dragging (out of habit), I typically get kicked out and loose edits.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Customer Service for the Win

Reviewed on 04/05/2021

Good user interface.

Good user interface.

Pros

What I love most about this product is its customer service accessibility. While the product may not have all the bells and whistles that some more expensive lines have, the team is always ready and willing to make modifications so it fits your needs well.

Cons

Some features you find with pricier competitors are not available.

Showing 5 reviews of 8 Read all reviews

Snowball FAQs

Below are some frequently asked questions for Snowball.

Snowball offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Not Available

We do not have any information about Snowball features

Snowball has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

We do not have any information about what languages Snowball supports

Snowball supports the following devices:

We do not have any information about what integrations Snowball has

Snowball offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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